Forethought Claimed Company
Forethought is a leading AI company providing customer service solutions that transform the customer experience. Forethought’s products enable seamless customer experiences by infusing human-centered AI at each stage of the customer support journey: resolving common cases instantly, predicting and prioritizing tickets, and assisting agents with relevant knowledge — all from one platform. read more
A company constantly striving to do our best full of good, smart, and hardworking people also doing their best for our customers and our customers customers
What is the best part about your compensation package?
The salary is very good and fair
What makes you most happy at work?
My coworkers and talking to good customers
What are some of the best things about your team?
Trauma bonded, funny, hard workers, caring, extremely smart
What is most positive about the culture and environment at your company?
Most people are open to listen and adjust current procedure and we all have a mindset of improving and prioritizing the best option. Similarly we are all very generous with our time for one another
What does the leadership team need to get better at?
For some it is involvement, for others it is strategy & comms. It is a shame that we lost some great people on the IC level this past year b/c executive blaming and gaslighting them and PIPing them. Also funny how other PIPs were lifted immediately after some people quite. . . anxiety 4 wht reason?
Other Employee Reviews for Forethought
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