39
NPS
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Fortegra
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About Fortegra's Brand
Fortegra has been a leader in U.S. credit, specialty, and warranty insurance for over 40 years and has helped millions of consumers manage risk and uncertainty with innovative insurance and protection products. Our global network of 15 offices allows Fortegra and our partners passport rights across the EU as well as product and obligor services across all 50 U.S. states including D.C. Fortegra boasts an A.M. Best Financial Strength Rating of A- (Excellent) Category VIII and trades on NASDAQ as part of Tiptree family of companies (TIPT).
Brand at a Glance
77%
Customer Loyalty
3.2/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service
Fortegra NPS
Fortegra's Net Promoter Score (NPS) is a 39 with 66% Promoters, 7% Passives, and 27% Detractors. Net Promoter Score tracks whether Fortegra's customers would recommend using the product based on a scale of -100 to 100.
Fortegra Overall NPS
| 66% | Promoters |
|---|---|
| 7% | Passives |
| 27% | Detractors |
Fortegra NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
Jul 2021 100 | Jul 2021 | 100 |
Feb 2022 33 | Feb 2022 | 33 |
May 2022 0 | May 2022 | 0 |
Sep 2022 17 | Sep 2022 | 17 |
Dec 2022 22 | Dec 2022 | 22 |
Mar 2023 30 | Mar 2023 | 30 |
May 2023 18 | May 2023 | 18 |
Jun 2023 25 | Jun 2023 | 25 |
Nov 2023 30 | Nov 2023 | 30 |
Apr 2024 36 | Apr 2024 | 36 |
May 2024 39 | May 2024 | 39 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fortegra NPS by Gender
Fortegra's NPS was rated -50 by Female customers on Comparably.
Female
-50
Fortegra's NPS was rated -50 by Female customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Male
N/A
Fortegra's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Fortegra NPS by Ethnicity
Fortegra's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Fortegra NPS by Usage
Fortegra's NPS was rated -100 points by customers who have used Fortegra's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -100 | 2 to 5 Years | -100 |
Fortegra Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Fortegra users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fortegra Customer Loyalty Score by Gender
Fortegra's Customer Loyalty score was rated 70 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Fortegra.
Female
70%
Yes
Male
N/A
Yes
Fortegra Customer Loyalty Score by Usage
Fortegra's Customer Loyalty score was rated 70% by customers who have used Fortegra's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Fortegra Product Quality
3.2/5
Fortegra has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Fortegra Product Information
Fortegra’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.fortegra.com
- Company Size
- 501-1,000 Employees
Industry
Insurance
Quick Insights into Fortegra Product Quality
Fortegra's Product Quality score was rated highest by Caucasian customers.
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Ranked Fortegra Product Quality the Highest
Fortegra Product Quality Score by Gender
Fortegra's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Fortegra.
Female
1.5/5
Male
N/A
Fortegra Product Quality Score by Ethnicity
Fortegra's Product Quality score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Fortegra.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Fortegra Product Quality Score by Usage
Fortegra's Product Quality score was rated 1.5 stars by customers who have used Fortegra's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Fortegra Pricing
Fortegra ROI & Value For Money
3.4/5
Fortegra has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Fortegra ROI
Fortegra's ROI score was rated highest by Caucasian customers.
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Ranked Fortegra ROI the Highest
Fortegra ROI Score by Gender
Fortegra's ROI score was rated 2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Fortegra.
Female
2/5
Male
N/A
Fortegra ROI Score by Ethnicity
Fortegra's ROI score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Fortegra.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Fortegra ROI Score by Usage
Fortegra's ROI score was rated 1.5 stars by customers who have used Fortegra's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Fortegra Customer Satisfaction (CSAT)
Fortegra Customer Satisfaction (CSAT) Score
55 / 100
Fortegra has an overall Customer Satisfaction score of 55 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
19%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
27%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Fortegra Customer Satisfaction
Fortegra's Customer Satisfaction score was rated highest by customers who have used Fortegra's products/services for 2 to 5 Years.
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Ranked Fortegra Customer Satisfaction the Highest
Fortegra Customer Satisfaction Score by Gender
Fortegra's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Fortegra.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Fortegra Customer Satisfaction Score by Usage
Fortegra's Customer Satisfaction score was rated 0 points by customers who have used Fortegra's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Fortegra Customer Service
3.3/5
Fortegra has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Fortegra's Customer Service
Address
10751 Deerwood Park Blvd., Suite 200, Jacksonville, FL 32256
Website
http://www.fortegra.com
Phone Number
800-888-2738
Fortegra's Social Links
Quick Insights into Fortegra Customer Service
Fortegra's Customer Service score was rated highest by Caucasian customers.
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Ranked Fortegra Customer Service the Highest
Fortegra Customer Service Score by Gender
Fortegra's Customer Service score was rated 1.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Fortegra.
Female
1.6/5
Male
N/A
Fortegra Customer Service Score by Ethnicity
Fortegra's Customer Service score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Fortegra.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Fortegra Customer Service Score by Usage
Fortegra's Customer Service score was rated 1.5 stars by customers who have used Fortegra's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Fortegra as an Employer
4.7/5
Fortegra has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Fortegra scored a 39 for Net Promoter Score and a 41 for Employee Net Promoter Score. NPS gauges how likely a customer of Fortegra would recommend the brand to a friend. ENPS measures how likely Fortegra employees would recommend working at Fortegra to a friend.
Net Promoter Score
39
NPS Score
| 66% | Promoters |
|---|---|
| 7% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
41
eNPS Score
| 59% | Promoters |
|---|---|
| 23% | Passive |
| 18% | Detractors |
