Fossil FAQs
Fossil's Frequently Asked Questions page is a central hub where its customers can always go to with their most common questions. These are the 324 most popular questions Fossil receives.
Frequently Asked Questions About Fossil
To set the time on your Hybrid Smartwatch, first pair the watch to your phone. The watch will automatically update to show the same time zone as your phone.
The time on your Hybrid Smartwatch cannot be manually changed. It will always read the time on your phone once paired.
If the time is incorrect, try re-calibrating the watch.
View ArticleChoose your country below[ ]
Updated for Holiday 2019
Purchases during the holiday season (11/19/19 - 12/31/19) can be returned through 01/31/20.
If you are within our return policy, you will need 3 things to return your order:
The item(s) you are returning
The return shipping label
The return detail page
Bring your package to your local FedEx store or drop box and track the package to know when to expect your refund.
The label and return detail page will be found in the original packaging.Fill out the return detail page and include it in your package with the item(s) you are returning. Paste the returnshipping label on the package.
If you no longer have the packaging, contact Customer Care with your order number to request a new return label to be emailed to you.Then, print off the label to paste to your return packaging. In place of the return detail page, include a note in the package with your order number and why you are returning your order, for each item being returned:
Size too small
Size too big
Overall fit issue
Damaged / Defective
Color faded / Discolored
Not as pictured
Order delayed
Damaged in transit
Duplicate style / shipment
General return / Gift
Connectivity Issues
View ArticleChoose your country below[ ]
Updated for Holiday 2019
Orders must be placed by 3 p.m. CST for Christmas Day delivery.
December 16 for Standard Shipping
December 20 for Two-Day
December 22 for Overnight
For Engraving and Embossing, orders must be placed by 3 p.m. CST for Christmas Day delivery on the dates below:
December 14 for Standard Shipping
December 18 for Two-Day
December 19 for Overnight
When your order is shipped, you will receive a confirmation email with the tracking number for your package which you can use via FedEx.
Standard shipping takes approximately 5-7 business days to deliver, however the tracking number will provide you with an accurate estimated delivery date.
View ArticleCARLYLE, JULIANNA -Battery life for each of our Smart Battery Modes will vary based on multiple factors, from how often the watch is woken up and interacted with and how many apps or tiles are launched or running in the background to whether the watch is set up to take calls using the watch speaker and microphone. Performance even varies greatly depending on which watch face is used as well as which complications are used within a watch face. Its worth noting that during the first few days of use, there are various updates going on in the background and users generally use the watches significantly more to play with different watch faces, tiles and apps. After the first few days, more average use settles in and battery life becomes more consistent.
View ArticleTo reset your screen, press and hold the middle button of the device to force a restart. This can take several seconds.
View ArticleFossil.com accepts U.S. issued major credit cards, PayPal and Fossil Gift Cards.
International Orders
If you are using a prepaid card from MasterCard, Visa, or American Express, please follow the instructions provided by the card provider. For further instructions regarding your prepaid card please contact the customer service number provided by the card provider. Please be advised that PayPal is not accepted as a payment option for gift cards.
PROBLEM PLACING AN ORDER?
If you receive an error message while placing your order, there could be a problem with the information entered. Please verify the billing address you entered at checkout. The billing name and address you entered must match your credit card statement exactly for an order to be processed. Please refer to your credit card company if the problem persists.
Please be advised that orders must be placed from within the United States. If you are located internationally, and would like to place an order with a U.S. issued credit card, please contact our Customer Care department at 1-800-449-3056 for assistance.
If you continue to face issues placing your order, please contact our Customer Care department at 1-800-449-3056 between 8am 7pm (CST), Monday through Friday or between 9:30am 6pm (CST) Saturday, and one of our Customer Care representatives will be glad to assist you. Please be advised that multiple unsuccessful order attempts may result in multiple credit or debit card authorizations.
CHARGING YOU FOR YOUR ORDER
A pending authorization will be placed on your account for each order attempt you make. You will not be charged until your order is shipped.
TAX POLICY
If you were charged tax on your order, it means that we have either a store or business office located in the state in which your order is being shipped. By law, we are required to charge tax in these states.
Please note on-screen order totals reflect estimated tax. The actual charge to your credit card will reflect all applicable taxes calculated at the time your order is shipped.
PRICING POLICY
Our online merchandise prices typically match those of our Fossil Accessory and Outlet stores, and our Retail Partners. There may be slight regional differences however.
Please note: Prices shown are in U.S. dollars only.
For a Fossil store near you, use our Store Locator.
Payment information for international orders can be found on ourpage.
CALIFORNIA RESIDENTS
If you have less than $10 remaining on your electronic gift card, you can request redemption for its cash value. Please contact our Customer Care department at 1-800-449-3056 between 8am 7pm (CST), Monday through Friday or between 9:30am 6pm (CST) Saturday, and one of our Customer Care representatives will be glad to assist you.
View ArticleOrdering on fossil.com is designed to be a quick and easy process. Just follow these simple steps.
FINDING THE PRODUCT
By using the menus on the left-hand side of the page, you can browse fossil.com by gender and type of product. To access detailed information about a product, click on the image of the item you are interested in and you will be taken to the item's product detail page.
USING THE SHOPPING BAG
To place a product in your shopping bag, from the product page, select where appropriate the desired size, color, quantity of the item you wish to purchase, and click "Add to Bag". Select the "Back to Results" button to continue browsing, or the "Checkout" button to complete your order.
While in your shopping bag, you can delete an item by clicking the "Remove" button.
By clicking the link in the upper right-hand corner of the screen, you may view your shopping bag at any time. This allows you to add or delete items whenever you like.
CHECKING OUT
When youre ready to complete your order, be sure to review all of the itemsyou'veplaced in your shopping bag. To checkout, follow the instructions on the screen to finalize your order.
SHIPPING AND BILLING
Provide your shipping information and select your method of payment. We accept cards from Visa, MasterCard, American Express and Maestro, and also PayPal. Enter the card number without spaces or dashes. Please remember that for PayPal we will only ship to the registered address of the account holder, so the shipping address must be the same as it appears on your payment statement.
COMPLETING YOUR ORDER
Be sure to review all of the information that you have provided, and make any necessary changes. Make sure you read the Terms of Use and Sale and the Privacy & Security Policy and tick the box to accept them. Then click the "Confirm order with obligation to pay" button. Once your order has been received, we will send you an email to confirm your order information. We will also send you an email when your order is shipped.
HELPFUL INFORMATION
If you need assistance with your order please contact our Online Store Team, and we will be happy to assist you.
FOSSIL TINS
Although Fossil tins are a collectable item in themselves, we cannot provide a specific pattern on request. The tin supplied with each relevant purchase will be a random choice.
Note: Your satisfaction is 100% guaranteed. Any items in your order can be returned to Fossil within 14 days from the purchase date for a complete refund if you are unsatisfied. The returned product must be in new condition and unused. Detailed Return instructions will be included with your order.
View ArticleIf the charging indicator (lightning bolt) is not visible, the charger does not detect the watch.
Try the following tips:
Reseat the watch on the charger.
Make sure the charger pins align with the caseback grooves.
Verify watch is seated snugly on charger with no gap.
Verify nothing is between charger and device, i.e. no dust, tape, etc.
Make sure the charger is getting power.
Try changing the charger power source, i.e. move to wall outlet from laptop.
View ArticleBelow is a list of our internationally located distributors and service centers.
ALBANIA
AUSTRALIA
Rivaldi Watches
Metro Service Centre
European Trade Center 53
P.O. Box 6277
Tirana
Frenchs Forest 2086
Albania
Australia
T: +355 6820 46110
T: 02 8977 8086
ALGERIA
AUSTRIA
NexTimes Distributon LLC
DHL Express (Austria) GmbH
Promotion immobilire 21me sicle Bt 5 P16
Fossil Repairs Service
Ain Allah
Gewerbestrasse 9
Algiers
A- 5102 Anthering
T: +213 560 927 331
T: (+43) 720 228317
ANDORRA
AZERBAIJAN
LESCAIRE
Baygroup
Avda. del Pesebre, 1 LOC.2
Nizami 77
AD700 Escaldes-Engordany
1100 Baku
Andorra
Azerbaijan
T: +376869400
T: 491 77893 3278
ARGENTINA
BAHRAIN
Joyeria Di Maio
Yousif a Wahab al Hawaj & sons
Pierina Dealessi 548 Loc 6 Madero Center
P. O. Box 891
Buenos Aires
305 Manama
Argentina
Bahrain
T: 11 5218-3729
T: (973) 17 230-088
ARMENIA
BANGLADESH
Timeless LLC
Watches World Ltd.
5/171 Northern Avenue
Union Center
0001 Yerevan
68/1 Gulshan Ave.
Armenia
Gulshan, Dhaka - 1212
T: + 374 11 500 401
T: +88 02 988-5771
BANGLADESH
BOLIVIA
Watches World Ltd.
S&K CASA TOKYO
Level-04, Block - A
Calle Ayacucho 229
Bashundora city shopping mall
Santa Cruz
Panthopath, Dhaka
Bolivia
T: +88 02 988-5771
T: +591 3 3332960
BANGLADESH
BOSNIA / HERZEGOVINA
Watches World Ltd.
Watch Line D.O.O.
Jamuna Future Park, GD-29 & 30
Muhameda ef. Pandze 4D
Ka-244, Kuril
71000 Sarajevo
Progoti Sarani, Dhaka - 1229
Bosnia / Herzegovina
T: +88 01713199266
T: +387 33 273 950
BELARUS
BRAZIL
Timegroup International LLC
Grupo Technos
Pobediteley Avenue 84, office 108
Rua Julio Gonzalez, number 132, 27th floor
220030 Minsk
Barra Funda
Belarus
So Paulo 01156-060
T: +374 11 500 422
T: +55 (11) 3003-1070
BELARUS
BULGARIA
ZIKO LLC
Navitaimer Ltd.
PROMZONA SHABANY NOVODVORSKY S/S, 71/1
Tsar Simeon Str. 86
223016 Minsk
1202 Sofia
Belarus
T: +359 2 983 2461
T: +375 17 364-11-63
BELGIUM / LUXEMBOURG
BULGARIA
DHL
Vreme
Attn. Warranty & Repairs
Dimitar Konstantinov Str. 23A
Woluwelaan 151
5800 Pleven
1831 Diegem
T: (+32) 2 808 62 45
BULGARIA
CHINA
Agency Mitev-Radulov Ltd.
Hong Kong SAR, China
Alexander Kussev Str.9
17/F, CDW Building
5500 Lovech
388 Castle Peak Road
T: +359 68 66 33 31
Tsuen Wan, New Territories
Hong Kong SAR, China
T: (852) 3008 2157
CAMBODIA
CHINA
Cambodia
Macau SAR, China
4th Floor, Unit 01, No.25,
17/F, CDW Building
Mao Tse Tung Blvd, Boeung Keng Kang I,
388 Castle Peak Road
Chamkar Morn,
Tsuen Wan, New Territories
12302 Phnom Penh, Cambodia
Hong Kong SAR, China
T: (855) 061 703 886
T: (852) 3008 2157
CANADA
CHINA
FG Services - Attn: Repairs
Taiwan, China
C/O NFI
Dragonfly Asia-Pacific Limited
25 Cottrelle Boulevard, Unit 3
Taiwan Branch
Brampton, Ontario, L6S0C3, Canada
4F, No. 2, Fuxing North Road
T: 1-800-699-0556
Zhongshan District
Taipei, Taiwan, China
T: (886) 2 8773 9911
CHILE
COLOMBIA
Establecimientos California SERTEC
TSQ S.A - Servicio Tecnico
Attn: Carlos Rosales (manager) and Maria Estelia Nuez
Centro Comercial Hacienda
Av.11 de Septiembre 2260 Local 130, Providencia
Contact Person: Adriana Sanchez - (TSQ)
Santiago, Chile
Calle 114# 6A - 92 local C-235, Santa Barbara
T: (56-2) 29394035 (56-2) 29394035 (56-2) 29394038
T: 2132688, 6121837
CHINA
COSTA RICA
Fossil Trading ( Shanghai) Co. Ltd.
Guialsa S.A.
Rm 2504, 25/F Grand Gateway Tower II
Attn: Juan Carlos
3 Hong Qiao Road
200 Metros Norte del INA en Paseo Colon
Xu Hui District, Shanghai 200030, China
San Jose, Costa Rica
T: (86)400-820-3126
T: 222-0804
T: 2256-5716
T: 2257-2349
CROATIA
ECUADOR
Hora Plus D.O.O.
Distribuidora Yabimodas
Vlaska 55
Av. Shyris N36-188 y Naciones Unidas
10000 Zagreb
Edf. Shyris Park, Ofc 409
Croatia
Quito, Ecuador
T: +385 1 4697 787
T: (593) 2 292 6119
CROATIA
EGYPT
Krona 2011 D.O.O.
Link Watches
Zagrebacka avenija 104c
17 El Shaheed Mahmoud El Ashry St.
10000 Zagreb
Triumph Sq - Helipolis, Cairo
Croatia
Egypt
T: +385 1 386 42 85
T: (20) 2 2690 0001 / 2
CYPRUS
ESTONIA
Stop & Watch Ltd.
O Megafort
Metochiou 49E
Prnu mnt 141
1101 Nicosia
11314 Tallinn
Cyprus
Estonia
T: +35722772123
T: +372 7 337030
CZECH REPUBLIC
FINLAND
Look Plze s.r.o.
Oy Perkko
Hodinsk, zlatnick dm
Rlssintie 6
Na Roudn 47
00720 Helsinki
301 00 Plze
Finland
T: +420 723 655 889
T: +358 9 4780 5414
DENMARK
FRANCE
FairTrans
SAV Fossil France
C/O FAST EUROPE
Rue du Martelberg
Kliplev Erhvervspark 20, Kliplev
BP 80023 Monswiller
Vigtig: Indlevering p kontor 1 sal.
67701 Saverne Cedex
T: (+45) 89 87 09 96
T: (+33) 1 84 88 93 25
T: +45 45 88 34 60
GEORGIA
GUYANA
Timeless Ltd.
c/o King's Jewelry World
46 Rustaveli Str.
King's Plaza 141 Quamina St.
0108 Tbilisi
South Cummingsburg
Georgia
Georgetown
T: + 374 11 500 401
T: 592 226 0704
GERMANY
HONDURAS
FESCO GmbH
Centro Tecnico Relojero
Service DHL Logistiklager/ LDB
Centro Comercial Metroplaza
Werkstrasse 17
1er nivel de tiendas, local no. 5, Cortes
D-77815 Bhl
San Pedro Sula, Honduras
T: (+49) 302 295 7450
T: 504 2580 2221
GREECE
HUNGARY
Giulio Gulli
KZM LTD.
Perikleous 17, Syntagma
Time Service Bt.
10563 Athens
Baross u. 20
Greece
1085 Budapest
T: +30 210 331 1489
T: 00-36-1-318 5658
GREECE
ICELAND
Chatzianestis Anestis
Mari Time EHF.
Tsimiski 16
Skipholti 50 B
54624 Thessaloniki
105 Reykjavik
Greece
Iceland
T: +30 2310 220 049
T: +354 511 5500
GUATEMALA
INDIA
Watch it!
Fossil India Pvt. Ltd.
Diagonal 6, 13-01 zona 10 Oakland Mall
621, 12th Main
Guatemala
HAL II Stage, Indiranagar
T:+502 2208 7010
Bangalore 560 008
India
T: +18604253747
INDIA
IRAQ
Fossil India Pvt. Ltd.
Al Azyaa Al Alamiah
Shop G18, Orion Mall
Ontime Service Center
Dr. Raj Kumar Road, Rajaji Nagar
Majidi Mall
Bangalore 560 055
Erbil, Iraq
Karnataka
T: +066-2648404
India
T: 080-22682245
INDIA
IRELAND
Fossil India Pvt. Ltd.
Transalliance TS
Shop No. 116, DLF Promenade Mall
FAST (Fossil After Sales Team) - Suite 8-9
Nelson Mandela Marg, Vasant Kunj
Faraday Court - Centrum 100
New Delhi 110 070
Burton Upon Trent
India
T: (+44) 2038 685 986
T: 011-41664015
T: +44 0344 412 3277
T: 011-41664016
INDIA
ISRAEL
Fossil India Pvt. Ltd.
Planet Style
Shop No. S010, Ground Floor
4 Habitachon St.
Express Avenue Mall, Plot No.213, Whites Road
Kiryat Matalon
Royapettah
4951248 Petach Tikva
Chenai 600 014
T: +972 (0)3 924 6828
Tamil Nadu
India
T: 044-28464288
INDIA
ITALY
Fossil India Pvt. Ltd.
FAST Europe
Shop No. G10, Ambience Mall
C/O DHL Supply Chain
Delhi - Jaipur Expy, Ambience Island
Corso Lombardia N.61
DLF Phase 3, Sector 24
10099 San Mauro Torinese (TO)
Gurgaon 122 010
T: +39 0694 802651
Haryana
India
T: 0124-4665529
GRAND INDONESIA
JAPAN
Watch Care Centre
Fossil Japan Repair Center
Jl. MH. Thamrin no 1,
Yasuda A building 2F, 3-9
East Mall, Level 5 #GD2 - 16,17
Moriya-cho Kanagawa-ku
Jakarta 10310
Yokohama, 221-0022
T: (62 21) 2358 1344
T: (81) 03 4579 0368
WA: 0812 191 191 52
F: (81) 45 450 6243
JORDAN
LATVIA
Abu Shakra Trading Agency
Estonia
P O Box 6971
O Megafort
11118 Amman
Prnu mnt 141
Jordan
11314 Tallinn
T: +962-6-581-7173
T: +372 7 337030
KAZAKHSTAN
LEBANON
Chronos Ltd.
Romance
125 Ablay Khan str.
P.O. Box 773
050000 Almaty
Fattal building, Jisr el-Wati (Sin el-Fil)
Kazakhstan
Lebanon / Beirut
T: +7 727 272 74 41
T: +961 1 512002 ext 337-340
SOUTH KOREA
LITHUANIA
Fossil (Korea) Limited
UAB STAR GROUP
12F, Hanssem Sangam, #179
S.Daukanto g. 13-6A
SeongAm-ro, Mapo-gu
LT-92235, Klaipda
Seoul, Korea
Lithuania
T: 02-2156-0600
T: +370 631 63287
KOSOVO
MACEDONIA
IAS Group
Watch ID dooel
Bulevardi I Pavaresise
GTC prizemlje, lokal 325
60000 Gjilan
1000 Skopje
Kosovo
Macedonia
T: +377 44 870 590
T: +389 2 3225 666
KUWAIT
MALAYSIA
Al Yasra Fashion Ontime Service Center
Fossil Time Malaysia - Service Centre
Marina Mall
Unit L2-2-7, 2nd Floor
Salmiya
Wisma Kemajuan
Kuwait
No.2 Jalan 19/1B
T: +965-2-2244515
46300 Petaling Jaya, Selangor
T: 03-7969 1900
MALTA
NEPAL
Watch Clinic Repair Centre
Swiss Watch Service
Triq B.Bontadini
Jamal, Dubarmarg
Birkirkara
Besides Mayalu Centre
Malta
Kathmandu
T: +356 2147 2980
T: +977-1-4222909
10:00 AM - 7:00 PM (Sunday to Friday)
MEXICO
NETHERLANDS
Metro Service Center Mxico
Team for Logistics
Carretera Monterrey - Saltillo 1249 - A
Attn. Warranty & Repairs
Col. Pio XII
Lireweg 114
Santa Catarina, N.L. Mexico C.P. 66362
2153 PH Nieuw Vennep
T: 01 800 236 7745
T: (+31)208082973
MOLDOVA
NEW ZEALAND
Cronograf
Watch World Ltd
23 Decebal Str., Jumbo, of. 204
45a Arrenway Drive
2002 Chisinau
Albany
Moldova
Auckland
T: 373 22 505 604
T: 09 475 6103
MOROCCO
NORWAY
Tempus
Heier Urmakerverksted
190 Boulevard d'Anfa
Postboks 64
20050 Casablanca
NO-1914 Ytre Enebakk
Morocco
Norway
T:+212 522 944 373
T: (+47) 64 92 61 53
MYANMAR
PAKISTAN
Cherry Oo Sevice Center, No.408, First Floor
Brand Merchants Co.
Conner of Thein Phyu Road & Bominyaung Street
AbouTime Emporium Mall - 1st Floor, Shop# F-25
Mingalar Taung Nyunt Township
Abdul Haque Road, Johar Town, Lahore
Yangon, Myanmar
Pakistan
T: (+95-1) 200290
T: +92 42 32592370
9:00 AM - 5:00 PM (Monday to Saturday)
PAKISTAN
PHILIPPINES
Brand Merchants Co.
Time Check Service Center
AbouTime Packages Mall - 2nd Floor, Shop# 2020
G/F 6750 Retail Arcade, Ayala Center
Walton Road, Lahore
Ayala Avenue, Makati City
Pakistan
Philippines
T: +92 42 38915848
T: (632) 478-6167
PAKISTAN
POLAND
Brand Merchants Co.
FAST
Office # 14, Mezzanine Floor
C/O Expeditors Polska
Progressive Plaza, PIDC
w. Tomasza 4D
Karachi
05-808 Parzniew
T: +92 21 35632023/4
T: (+48)223074588
PANAMA
PORTUGAL
Z Relojero
Expeditors Portugal C/O Espaotrans
C/Samuel Lewis
Att Reparaces Fossil (FAST)
Panama
Parque Logstico Marinhas de D. Ana
T: 00507-3006666
Quebradas de Cima, Armazm 6, 2625-090 Pvoa de Santa Iria
T: (+351) 308 805 741
PARAGUAY
QATAR
Tiempo de Relojes
Blue Salon
Attn: Vicente Acosta
P.O. Box 6255
Lillo casy Bulnes
Suhaim Bin Hamad Street
Asuncion, Paraguay
Doha
T: (+595) 21 - 660 109
T: + 974 44 66 111
PERU
ROMANIA
Le Grand Montres & Bijoux
B & B Collection SRL
Av Risso # 243
Unirea Shopping Center
Oficina 202, Lince - Tcnico, Jose Muoz
P-ta. Unirii Nr.1, Sector 3
Lima, Peru
Parter, aripa Splai
T: (+51) 935 508 416
Bucharest, Romania
T: +40.21.303.03.65
RUSSIA
SINGAPORE
Fortuna-Time Ltd.
Fossil Singapore Pte Ltd
Garibaldi str., bld 7
51 Bras Basah Road
119313 Moscow
#08-07 Manulife Centre
Russia
Singapore 189554
T: +7(499) 553-49-92
T: (65) 3165 4961
SAUDI ARABIA
SLOVAKIA
Alyasra Fashion (OnTime)
Halo Bratislava s.r.o
Prince Naser Bin Abdul Aziz Street
Pribinov 8
Behind Guthmi Furniture
811 09 Bratislava
Khurais Road, Rawda Dist.
Slovakia
Riyadh, KSA
T: +421 917 706 575
T: +966 1 2572095
SAUDI ARABIA
SLOVENIA
Al Yasra Trading
Slowatch D.O.O.
Villa No 19, Al Faysaleyyah Dist 6
Gosposvetska cesta 5
Omar Al Khayyam St. 29, Near Aziz Mall
1000 Ljubljana
Jeddah, KSA
Slovenia
T: +966 12 698 7255
T: +386 1 200 3100
SAUDI ARABIA
SOUTH AFRICA
Al Yasra Trading
Fossil Accessories South Africa (Pty) Ltd
Rahmaniya Mall, Ground Fl., Gate #4, Shop # 10
Unit 1, 48 Neptune Street
3286 Custodian of The Two Holy Mosques Rd.
Paarden Eiland, 7405
Al Khobar Al Shamalia
Cape Town
34429 Al Khobar, KSA
South Africa
T: +966 13 899 5857
T: +27 21 4180045
SERBIA / MONTENEGRO
SPAIN - CANARIAS
BPM Export - Import
Quintana Alonso Relojeros
Kneza Milosa 16
Toms Miller, 26
11000 Belgrade 6
35007 Las Palmas de Gran Canaria
Serbia
Espaa
T: +381 11 362 0427
T:+34 92828014055
SPAIN - PENINSULA
THAILAND
Expeditors ZAZ
Time Deco Services Company Limited
c/o FAST EUROPE (REPAIRS)
9 Floor 3, 4 SOI
C/ Los ngeles n 15, Nave 10
Raminthra 55/8, Raminthra Road
Polgono Industrial Centrova
Taraeng, Bangkhen, Bangkok 10230
T: (+34)911232136
T: (662) 02-3470180 Ext. 0
T: +34933633870
SRI LANKA
TUNISIA
Galleria
ABCO Distribution
No. 232/1, Havelock Road
Bis Avenue de L'uma 62
Colombo 05
Immeuble Nesma, Apt. B 32
Sri Lanka
2036 Ariana
T:+94115625925
T: +216 71 942 558
T:94115626626
SURINAME
TURKEY
Timeless Jewelry, N.V
Saat Ve Saat San Ve Tic A.S.
Attn: Ms. Inisrah Ashruf
Noramin Is Merkezi
Johannes Mungrastraat 17
Maslak Mah. Buyukdere Cad. 237/D
Paramaribo
34398 Sisli - Istanbul
T: 597 473998
T: +90 212 444 7228-0
SWEDEN
UKRAINE
Aditro Logistics AB
Service Center
c/o FAST Europe
Berezinskaya street 80
Prognosgatan 1
Dnipro City
50464 Bors
Ukraine
T: (+46)844682290
T: +38 095 485 15 46
SWITZERLAND
UKRAINE
Fossil Switzerland GmbH
Vector Ukraine Ltd.
Rue des Places 13
SVYATOSLAVA HOROBROGO STR. 33
2855 Glovelier
49000 Dnipro City
Switzerland
Ukraine
T: (+41)315281635
T: +38 056 744 45 06
UNITED ARAB EMIRATES
UNITED KINGDOM
Al Futtaim Watches & Jewellry Co. LLC
Transalliance TS
Al Futtaim Tower / 1st Floor, Office # 102
FAST (Fossil After Sales Team) - Suite 8-9
Baniyas Square
Faraday Court - Centrum 100
Al Maktoum Street
Burton Upon Trent
Deira, Dubai
T: (+44) 2038 685 986
T: 971 4 7016900
T: +44 0344 412 3277
UNITED ARAB EMIRATES
UNITED STATES OF AMERICA
Al Yasra Fashion Ontime Service Center
FG Services - Attn: Repairs
Ontime Dubai Festival City
10615 Sanden Drive
First Floor, Shop No. SC227
Dallas, Texas 75238-1720
Dubai
USA
T: +971 4285 5455
T: 800-842-8621
UNITED ARAB EMIRATES
URUGUAY
Al Yasra Fashion Ontime Service Center
Lucia Achdjian
Ontime Marina Mall
Dr. Enrique Muoz 883
Ground Floor, Unit No 21, Marina Mall
Montevideo, Uruguay
Abu Dhabi
T: +598 27113757
T: +971 2681 8134
UNITED ARAB EMIRATES
UZBEKISTAN
Seddiqi & Sons L.L.C.
Eleron-Ka Co. Ltd.
17th Floor Capricorn Tower
Mirzo-Ulugbek district
Shaikh Zayed Road
Poitacht Business Centre
Dubai
Khamid Olimjan Square, Block K
T: +971 4 332 3777
100029 Tashkent
Uzbekistan
T: +998 71 234 75 12
UNITED ARAB EMIRATES
VENEZUELA
Time Bridge fzco
Distribuidora Yabimodas
Dubai Airport Free Zone, Unit G21
Av. Shyris N36-188 y Naciones Unidas
PO 293706
Edf. Shyris Park, Ofc 409
Dubai
Quito, Ecuador
T: +971 4 299 33 00
T: (593) 2 292 6119
VIETNAM
Watch Me Limited Company
No. 41, Tran Khanh Du St.
Tan Dinh Ward
District 1
Ho Chi Minh City
Vietnam
T: +84-(028)35265855
View ArticleYour watch tracks both activity (steps, calories, and distance) and sleep (awake, light, and restful). Additionally, the app lets you track progress towards a personal goal like drinking water or exercising.
View ArticleThe Wear OS by Google app must be running on your phone at all times to ensure a connection with the watch. Closing the app disconnects the watch from your phone, and prevents notifications from coming through. Make sure the app is open on your phone any time you are wearing your smartwatch.
A Connected message will appear in the app.
If a Disconnected message appears in app, swipe up from your watch face and tap the refresh circle on the Reconnect card.
Make sure your phones Bluetooth is on and your smartwatch is synced to your device.
Check your phones software version in the settings to make sure it is compatible with your smartwatch. If your phone software is out of date, update to properly sync devices.
Make sure your watchs software is up-to-date.
Swipe down from the top of your watch screen.
Tap Settings, then tap System at the bottom of the menu.
Tap About, then tap System updates. If your system is not up-to-date, it will prompt you to download the latest software build at this time.
iPhone users: Go to your phone's settings and tap Notifications. Scroll down to Messages, then scroll down to Options. When you tap Show Previews, either choose Always or When Unlocked. If Never is selected, your iPhone won't push the messages to a paired device.
View ArticlePlease be aware that any Black Friday or Cyber Monday sales or promos will have expired if your order was placed after Dec 3, 2019 at 11:59 p.m. CT.
Please check the following details if you can't get a promo code to apply during checkout:
Is the item eligible for the promo? Many promos are not applicable to sale items or select smartwatches, and in some cases there are other exclusions as well. To find information on the promo you're redeeming today, you can visit our promos page for more details or read the exclusions at the bottom of the email you received the promo code in.
Have you already applied a different promo code?Only one promo code can be applied to an order at a time. We recommend using the one that gives you the highest discount.
Is the promo code still valid?You will need to use your promo code before the expiration date in order for it to apply to your cart. Expired codes will not be honored.
Is the shipping destination eligible for the promo? Visit the promos page to confirm.
Is it a one-time use promo? Some promo codes, such as the one you receive for signing up for our newsletter, are one-time use only. It may not work if you've already added the promo to an order at some point in the past.
Still have questions? Please contact Customer Care with the promo code you are using and the item number(s) for the item(s) you are attempting to purchase.
View ArticleIf you are located in the US, Canada, UK, France or Germany:
If you need to repair your Fossil watch, you can create your repair request online in the US FG Services repair page.
How do I get started?
Visit the FG Services Repair Page, indicate what product you have, and click the checkboxes to show what services you'd like to order. At checkout, you'll receive instructions for shipping your watch to the repair team.
How much will it cost?
Once you enter your product details, you'll get to a screen with pricing information. Pricing will be determined by whether your repair is covered by your warranty, and what components you need repaired.
Where do I send my watch?
Once you complete checkout, you'll see a printable shipment form, with the shipment address for your local repair center printed on it. A link to this shipment form will also be sent to the email address you provide on your repair.
How long will my repair take?
Once FG Services receives your watch, please allow a couple of days for evaluation. Once your watch is evaluated and we can confirm the work that is required, we'll send you an updated estimate. After you approve it, please allow 2-4 weeks for us to service your watch and return it to you.
If you are not located in the US, Canada, UK, France or Germany:
Should you require work under warranty, please send in your watch, a copy of your sales receipt and/or the warranty booklet with dealer stamp and a description of the problem to the authorized international watch service center closest to you. Click below to download our list of international service centers.
For service work that is not covered under this warranty, the service center may perform the services you request for a charge dependent on watch style and type of work requested. These charges are subject to change.
Do not send original packaging, as it will not be returned. FG Services highly recommends you insure your parcel and adequately protect the watch during shipment. FG Services is not responsible for product lost or damaged during shipment.
View ArticleApproximately 3-4 hours depending on the model.
Venture HR, Explorist HR, Sport,Carlyle and Juliannasmartwatchescan charge to at least 80% in one hour.
View ArticleIt could be one of the following reasons:
The watch may be disconnecting if moved outside of the phones Bluetooth range. Bluetooth range is 10 meters (30 feet) if there are no doors, walls, or other obstacles between the phone and the watch.
Bluetooth may be disabled on the phone. The app will notify you that Bluetooth is not on and will ask to turn it on. Try enabling Bluetooth on your phone using the phones Bluetooth settings. If it is already enabled, try turning Bluetooth off and on.
If your watch keeps disconnecting after replacing the battery and while still within Bluetooth range of the phone, try turning Bluetooth on and off.
If within Bluetooth range of the phone and watch still will not sync, the watch battery might be low. Follow the instructions in "HOW DO I INSTALL / REPLACE THE BATTERY" to replace your battery.
View ArticlePlease click here to shop all women's jewelry.
Or, you can shop by design:
Bracelets
Necklaces
Earrings
View ArticleYour Hybrid Smartwatch has a 2-year limited warranty.
Available service options are dependent on the country in which the service is requested and may be restricted to the original country of sale. Visit services.fossilgroup.com for additional information.
View ArticleWant to buy a smartwatch?
Check out our smartwatches ! With the power of a Fossil Smartwatch on your wrist, there's truly a lot you can do.
Have more questions about a smartwatch? Need help?
Please visit our Smartwatch FAQ for how-to's,manuals, troubleshooting, and more!
View ArticleAt this time, you cannot edit your sleep.
View ArticleChoose your country below[ ]
Check the status of your order by visiting our Order Status page.
If your order has been shipped, you will receive a confirmation email with the tracking number for your package. You can use this tracking number via FedEx.
View ArticleWhen your battery gets low, your app will notify you. Once the battery becomes too low for vibrations, all hands will point to the 6 position on your watch. You will be notified within the App that the features using vibration will no longer work until the battery is replaced. You can dismiss the low battery notification in the app as well as on your watch by pressing any pusher. After you have dismissed this notification, your watch will go back to telling time.
View ArticleTo have your watch repaired, you will need to create a repair request online on our repair website. By entering your product details, you will receive an estimated cost, warranty details, and instructions for how to ship your watch into our service center.
For best results, please access our repair site using a Google Chrome browser. Click here to access the repair website. You'll be led through the following steps:
STEP 1: CHOOSE YOUR PRODUCT
Select your product category (watch, hybrid smartwatch, or touchscreen) and hit Continue.
STEP 2: IDENTIFY YOUR PRODUCT
Enter in the style number of your product (typically located on the back of the watch, e.g. ES1234 or FTW1234) and check whether or not the 2-year warranty is still valid for the watch. For the warranty to be valid, you will be required to send in a copy of your proof of purchase.
STEP 3: SELECT YOUR REPAIRS
Check the required services and you'll see an estimated total for the repair (but you don't have to pay until we appraise it in person). You may include any comments you would like to forward to a repair technician in the text box. Then, hit Continue.
STEP 4: ENTER YOUR INFORMATION
Enter in your email and return shipping details so that we know where to send updates and the watch back to. Hit Continue once you have verified that it is all correct.
STEP 5: VERIFY YOUR REPAIR REQUEST
Confirm the ship-to-address, the repairs requested, as well as any comments you may have left on the repair request. Then, hit Continue.
STEP 6: COMPLETE YOUR REQUEST
Once again, confirm your information. Check the box to indicate that you agree with the Terms and Conditions and Privacy Policy to hit Complete Request.
STEP 7: SEND YOUR WATCH TO US
Now print out the shipment form which has our shipping address on it as well as instructions on what to include in the package. Then send your product off to our expert technicians.
Keep a record of the tracking number that you use to send in your watch. You will receive an email once your watch has been logged into our system; typically, a couple of business days after the tracking shows that your package has been delivered. If the watch is able to be repaired and the repair has a cost, we'll send you an email with the quote once your product is evaluated. You can then pay online.
After the repairs have been completed, we'll email you tracking details, and ship your repaired product back to you! Turnaround time is typically 2-4 weeks from the day that you pay.
Note, if you only need a replacement strap or links for your watch, these can be ordered with a U.S. issued credit or debit card by calling FG Services at 1-800-842-8621. Please have your watch's style number ready (located on the back of your watch, e.g. ES1234 or FTW1234) so their representatives can assist you.
View ArticleChoose your country below*[ ]
Extra links for your watch can be ordered by calling FG Services at 1-800-842-8621. Please have the following ready:
A US issued credit or debit card.
Your watch's style number (located on the back of your watch, e.g. ES1234 or FTW1234).
All orders will have a $3.99 shipping and handling fee. There is a limited quantity of links; therefore, availability cannot be guaranteed.
Each link adds approximately an inch to the watch bracelet. The pins required to attach the links together will be included.
Once the order has been placed, please allow 1-2 business days for the order to process and 7-10 business days to receive your links via USPS. You can take your watch to a Fossil store or any reputable jeweler to have the links added to your watch.
*If you are located elsewhere, you will need to contact your local service center to inquire about purchasing links for your watch.
View ArticleLithium Batteries can be found at most retailers where batteries are sold. When your battery is running low, the app will notify you with suggested replacement options.
View ArticleWhen your battery is running super low, your watch automatically switches to Time Only Mode to keep going as long as possible before you get back to the charger. Once you charge, your watch will restart. If you activate Time Only Mode when you have a larger battery percentage, press and hold the watch button to exit.
View ArticleChoose your country below*[ ]
Replacement bands (straps or bracelets) for your watch can be ordered by calling FG Services at 1-800-842-8621. Please have the following ready:
A US issued credit or debit card.
Your watch's style number (located on the back of your watch, e.g. ES1234 or FTW1234).
All orders will have a $3.99 shipping and handling fee. There is a limited quantity of replacement bands; therefore, availability cannot be guaranteed.
Once the order has been placed, please allow 1-2 business days for the order to process and 7-10 business days to receive your band via USPS. You can take your watch to a Fossil store or any reputable jeweler to have the band swapped on your watch.
*If you are located elsewhere, you will need to contact your local service center to inquire about purchasing a replacement band for your watch.
View ArticleWHAT IS COVERED AND FOR HOW LONG?Fossil Group, Inc. (we, our or us) warrants that this product and accessories included in the packaging withthe product (the Product) are free from defects in material and workmanship under normal use for the periodcommencing upon the date of purchase and continuing for two years.
This is a voluntary manufacturers warranty. It provides rights separate to rights provided by consumer law, including,but not limited to those relating to non-conforming goods. Our limited warranty benefits are in addition to, and notinstead of, rights provided by consumer law.
WHAT IS NOT COVERED?UNINTERRUPTED OR ERROR-FREE. We do not warrant that the operation of the Product will be uninterrupted orerror-free. We are not responsible for damage arising from failure to follow instructions relating to the Products use.
NORMAL WEAR AND TEAR. Periodic maintenance, repair and replacement of parts due to normal wear and tear areexcluded from coverage.
CASE AND CRYSTAL (IF APPLICABLE). We do not warrant cases or crystals.
BRACELET. We do not warrant bracelets or straps.
BATTERIES. Only rechargeable batteries whose fully charged capacity falls below 80% of their rated capacity andbatteries that leak are covered by this Limited Warranty. Non-rechargeable batteries are not covered under thisLimited Warranty.
SOFTWARE. This Limited Warranty does not cover software embedded in the product and the services provided byFossil Group to owners of the Product. Refer to the license agreement accompanying the software and the servicesterms of use for details of your rights with respect to their use.
ABUSE & MISUSE. Defects or damages that result from:a) Improper operation, storage, misuse or abuse, accident or neglect, such as physical damage (cracks or scratches,etc.) to the surface of the Product resulting from misuse;b) Contact with liquid, water (outside of the exposure allowed based on the water resistance standards for the Product),rain, extreme humidity, heavy perspiration, sand, dirt or the like, extreme heat, or food;c) Use of the Product for commercial purposes or subjecting the Product to abnormal usage or conditions; ord)Other acts which are not the fault of Fossil Group, are excluded from coverage.
USE OF NON-APPROVED PRODUCTS. Defects or damage that result from the use of non-Fossil Group branded orcertified products, accessories or software or other peripheral equipment are excluded from coverage.
ALTERED PRODUCTS. Product with:a) Serial numbers or production date codes or other tracking marks that have been removed, altered or obliterated;b)Broken seals or that show evidence of tampering or access by non-authorized dealers or repair centers; areexcluded from coverage.
PRODUCTS FROM UNAUTHORIZED SELLERS. Products that are not purchased from an authorized Fossil Groupretailer are excluded from coverage.
COMMUNICATIONS SERVICES. Defects, damages, or the failure of Products due to any communication service orsignal you may subscribe to or use with the Products is excluded from coverage.
WHAT ARE OUR OBLIGATIONS?During the applicable warranty period, provided the Product is sent in for service in accordance with the terms of thisLimited Warranty, we will repair, replace, or refund the purchase price of the Product, at our sole option, without charge.We may, at its sole option, use rebuilt, reconditioned, or new parts or components when repairing any Product, or mayreplace the Product with a rebuilt, reconditioned or new Product. All replaced Products will be warranted for a periodequal to the remainder of the original Limited Warranty on the original Product or for ninety (90) days, whichever islonger. All replaced Products, parts, components, boards and equipment shall become the property of Fossil Group.Except to the extent expressly allowed by applicable law, transfer or assignment of this Limited Warranty is prohibited.
WHAT MUST YOU DO TO OBTAIN WARRANTY SERVICE?To obtain service under this Limited Warranty, you must return the Product to an authorized service facility in anadequate container for shipping, accompanied by the sales receipt or comparable proof of sale showing the originaldate of purchase, the serial number of the Product and the sellers name and address. If Fossil Group determines thatany Product is not covered by this Limited Warranty, you must pay for all parts, shipping, and labor charges for therepair or return of such Product.
In some jurisdictions, where allowed by law, a shipping and handling fee may be charged for warranty repairs.
No data, software or applications added to your Product will be reinstalled. You should keep a separate backup copyof any contents of the Product before delivering the Product to Fossil Group for warranty service, as some or all of thecontents may be deleted or reformatted during the warranty service.
WHAT ARE THE LIMITS ON OUR LIABILITY?THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES,TERMS OR CONDITIONS, EXPRESS, IMPLIED OR STATUTORY, AS TO ANY MATTER WHATSOEVER, INCLUDING,WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS OR A PARTICULAR PURPOSE,ACCURACY, SATISFACTORY QUALITY, TITLE AND NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLYDISCLAIMED BY US. WE SHALL NOT BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL ORPUNITIVE DAMAGES OR LIABILITIES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH THE SALEOR USE OF THIS PRODUCT, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICTPRODUCT LIABILITY, OR ANY OTHER THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OFSUCH DAMAGES AND EVEN IF ANY LIMITED REMEDY SPECIFIED HEREIN IS DEEMED TO HAVE FAILED OF ITSESSENTIAL PURPOSE. OUR ENTIRE LIABILITY SHALL BE LIMITED TO REPLACEMENT OR REPAIR OR RETURNOF THE PURCHASE PRICE PAID, AT OUR SOLE OPTION.
SOME COUNTRIES, STATES OR PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIEDWARRANTIES OR THE LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATIONSAND EXCLUSIONS MAY BE LIMITED IN THEIR APPLICATION TO YOU. WHEN IMPLIED WARRANTIES MAY NOTBE EXCLUDED IN THEIR ENTIRETY, THEY WILL BE LIMITED TO THE DURATION OF THE APPLICABLE WRITTENLIMITED WARRANTY. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, YOU MAY HAVE OTHER RIGHTSTHAT MAY VARY DEPENDING ON THE LOCAL LAW. YOUR STATUTORY RIGHTS ARE NOT AFFECTED.
WE MAKE NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, AS TOTHE QUALITY, CAPABILITIES, OPERATIONS, PERFORMANCE OR SUITABILITY OF ANY THIRD-PARTY SOFTWAREOR EQUIPMENT USED IN CONJUNCTION WITH THE PRODUCT, OR THE ABILITY TO INTEGRATE ANY SUCHSOFTWARE OR EQUIPMENT WITH THE PRODUCT, WHETHER SUCH THIRD PARTY SOFTWARE OR EQUIPMENTIS INCLUDED WITH THE PRODUCT OR DISTRIBUTED BY FOSSIL GROUP OR OTHERWISE. RESPONSIBILITY FORTHE QUALITY, CAPABILITIES, OPERATIONS, PERFORMANCE AND SUITABILITY OF ANY SUCH THIRD-PARTYSOFTWARE OR EQUIPMENT RESTS SOLELY WITH THE USER AND THE DIRECT VENDOR, OWNER OR SUPPLIEROF SUCH THIRD-PARTY SOFTWARE OR EQUIPMENT.
Nothing in the Product instructions or information shall be construed to create an express warranty of any kind withrespect to the Products. No agent, employee, dealer, representative or reseller is authorized to modify or extend thisLimited Warranty or to make binding representations or claims, whether in advertising, presentations or otherwise, onbehalf of Fossil Group regarding the Products or this Limited Warranty. This Limited Warranty gives you specific legalrights, and you may also have other rights that vary from state to state or country to country.
FOR AUSTRALIAN CUSTOMERS:Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to areplacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.You are also entitled to have the goods repaired or replaced if the Goods fail to be of acceptable quality and the failuredoes not amount to a major failure.
MODIFICATION OF SOFTWARE WE ARE NOT LIABLE FOR PERFORMANCE ISSUES OR INCOMPATIBILITIES CAUSEDBY YOUR EDITING OF REGISTRY SETTINGS, OR YOUR MODIFICATION OF OPERATING SYSTEM SOFTWARE. USINGCUSTOM OPERATING SYSTEM SOFTWARE MAY CAUSE YOUR PRODUCT TO WORK IMPROPERLY.
INTELLECTUAL PROPERTYAll Intellectual Property, as defined below, owned by or which is otherwise the property of Fossil Group or itsrespective suppliers relating to this product, including but not limited to, accessories, parts, or software relating thereto (the Product System), is proprietary to Fossil Group or its licensors and protected under Federal laws, statelaws, and international treaty provisions. Intellectual Property includes, but is not limited to, inventions (patentable orunpatentable), patents, trade secrets, copyrights, software, computer programs, and related documentation and otherworks of authorship. You may not infringe or otherwise violate the rights secured by the Intellectual Property. Moreover,you agree that you will not (and will not attempt to) modify, prepare derivative works of, reverse engineer, decompile,disassemble, or otherwise attempt to create source code from the software. No title to or ownership in the IntellectualProperty is transferred to you. All applicable rights of the Intellectual Property shall remain with Fossil Group and itslicensors and suppliers.
CLICK BELOW TO DOWNLOAD FOSSIL WARRANTY BOOKLET PDF:
View ArticleTo pair your smartwatch, follow these steps:
On watch: Select language, then scroll down to find watch name.
On phone: Open the Wear OS by Google app and tap Get Started. Select your watch name. Allow Bluetooth to connect to your watch.
A pairing code will appear on your watch and phone. Confirm that they match.
Youll see a confirmation message once your watch is paired. This can take a few minutes.
Follow the onscreen instructions on your phone and watch to complete pairing and setup.
Note: Your watch may automatically install an update and restart after its paired with your phone. If it begins downloading an update, keep the phone near your watch and ensure your watch stays charging until the update is finished.
View ArticleOnce the tracking shows that the package has been delivered,allow 1-3 business days for your product to be logged into our system. You will receive an email confirming that your product has been logged at this time.
If you have not shipped your product in yet, you can read instructions to do so here.Monitor the status of your package on its way to our service center using the tracking number provided by your shipper.
View ArticleOnceyou'vereset your device and removed it from your phones Bluetooth settings, you can re-pair it in the Wear OS by Google app. Open the top left menu and tap Connect a watch. This will take you back through the pairing and setup process.
View ArticleYou can connect with us through email, chat, or phone!
Click here to submit a request by email. You will typically hear back in 1-2 business days.
Chat in by tapping on the Chatbubble at the bottom of our help pages during business hours.
Call us at 1-800-449-3056 from 7am-10pm CT!
View ArticlePlease be aware that any Black Friday or Cyber Monday sales or promos will have expired if your order was placed after Dec 3, 2019 at 11:59 p.m. CT.
If you have already placed your order and didn't apply your promo code,check the exclusions and expiration datethat were listed for the promo code that you would like to apply. (Note, sale items and smartwatches are excluded from most promos.)
If you believe your order is eligible for the discount, please contact Customer Care with:
Your order number
The promo code you were intending to use
Also note,only one promo code can be applied to an order at a time. If you have already applied a promo code to your order, your order will not be eligible for another discount.
View ArticleIf your order doesn't show up in your order history, it may be that you weren't logged in at the time the order was placed. It is possible to check out as a guest and and still enter the email address of your Fossil.com account at checkout. Doing so does not log you in or add your order to your history - only orders placed while logged in are saved to your account.
If you place an order while logged out, you cannot add it to your account's order history later. However, you can still check the status at our Order Status page here.
Orders placed by 3pm CT Mon-Fri ship the same day, excluding holidays; otherwise they will be shipped the next business day. Orders requiring additional review may take 1-2 business days to process before shipping. Allow an additional 1-2 business days processing time for engraving, embossing and custom timepiece orders.
When your order is shipped, you will receive a confirmation email with the tracking number for your package. You can use this tracking number via FedEx here. If it has been longer than 2 business days and you have not received your tracking number, please contact Customer Care with your order confirmation number.
View ArticleYou can learn a lot about a product in the product detail page. Simply click on the product on the search page to view more information. Information such as the size, material, interchangeable compatibility (for watches), and features (how many pockets, tech compatibility, etc.) will be available to help determine if the product is the right fit for you. To find and interpret the information presented, please find the examples below:
Name and style number
The name of the item and the style number/SKU will be listed at the very top of the page. In the example below, the name of the product is the Rachel Tote and the style number is ZB7507 (leave the P off the end). These will be good indicators to help you direct someone to the product you are looking at if you are needing any additional help.
Picture preview
There may be additional pictures to view the product at different angles or videos and comparison tools to help you gauge how the product looks and feels without having it in front of you. Click on the different pictures or videos to explore them.
Price and colorways
The price will be listed clearly. If the item comes in any other available colors, you can click on them to get a closer look. Please note, patterned prints may be listed separately.
Personalization
If the item is able to be engraved or embossed, the option to do so will be present next to the 'Add To Bag' button. Click on this option to add an embossing or engraving to your item before adding it to your bag. Note, personalized items are final sale.
Product Details
The product details will provide an overview of the key features of the item. For leather products, tech compatibility will give you an idea of how large of an item will comfortably fit in the product.
Know More
The 'Want To Know More?' section will go into further detail about some of the features of the product, such as the size and material. For watches, it will also explain the water resistance and strap compatibility, if applicable.
Specs
If you scroll down far enough, you will find the 'Specs' section. This section is your one-stop shop for all information regarding the material, measurements, and features of the product.
View ArticleWe need a little more time to create your amazing, personalized piece. Please allow an additional 3-5 business days processing time for orders with engraving or embossing. For custom timepiece orders, please allow 3-5 business days for processing.Once your personalized piece has been created, your order will ship with the shipping method selected at checkout.
View ArticleOrders placed by 3pm CT Mon-Fri ship the same day, excluding holidays; otherwise they will be shipped the next business day. Orders requiring additional review may take 1-2 business days to process before shipping. Allow an additional 1-2 business days processing time for engraving, embossing and custom timepiece orders
STANDARD - Free
Arrives in 5-7 business days.*
Standard shipping is available for orders with delivery addresses within the US and territories, excluding PO Boxes and Rural Routes. The initial shipment will be made through FedEx, but the final delivery will be made by USPS.
USPS shipping is available for orders with a PO Box, Rural Route, or APO/FPO/DPO address. Orders shipped to a PO Box or Rural Route will arrive within 7-10 business days. Orders shipped to an APO/FPO/DPO address will arrive in 3-5 weeks.
*Shipping outside of the contiguous United States may take longer.
TWO DAY - $12.95
Arrives in 2 business days.
Two-Day delivery is only available for orders with delivery addresses within the continental United States (excluding PO Boxes and Rural Routes).
OVERNIGHT - $19.95
Arrives in 1-2 business days.
Overnight delivery is only available for orders with delivery addresses within the continental United States (excluding PO Boxes and Rural Routes).
View ArticleMay vary by model.
Hold the device securely face down.
Insert the tool provided or a coin into the slot on the case back. (Figure A)
To open, apply light pressure while turning the tool or coin to the left. Line up the dots or markers. Do not over rotate. (Figure B)
Press on one side of the case back to pry it open from the other side. Remove the case back manually. (Figure C)
Insert the battery with the + or logo facing up. (Figure D)
Return the case back.
To close, apply light pressure while turning the tool or coin to the right. Line up the dots or markers. Make sure the dots or markers are exactly aligned to the closed position and the case back is fully closed with no gaps. (Figure E shows the case back in closed position)
View ArticleYour watch is warranted for a period of two (2) years from the original date of purchase under the terms and conditions of the warranty. This warranty covers materials and manufacturing defects, the watch movement, hands and dial only. A printed copy of the receipt is required for warranty repairs.
The covered components will be repaired for free or the watch will be replaced if it proves to be defective in material or workmanship under normal use. To send your watch in for repairs, please click here. In case of replacement, we cannot guarantee that you will receive the same model watch. If your model is not available, a watch of equal value and similar style will be provided.
This warranty does not cover:
Any defect in materials and workmanship of battery, case, crystal, strap or bracelet; including plating on the case and/or bracelet.
Damage resulting from improper handling, lack of care, accidents, normal wear and tear or aging.
Water damage if care instructions for the product's water resistance levels (as marked on the product) were not followed.
Products that are not purchased from an authorized retailer.
This warranty is void if the watch has been damaged by accident, negligence of persons other than authorized sales or service agents, unauthorized service, or other factors not due to defects in materials and workmanship. This warranty is void if the serial number or product date codes or other tracking marks have been removed, altered or obliterated.
The above reflects a summary of the terms of the manufacturer's warranty. Please click here to download the full text of the warranty.
View ArticleClick here to request repair services for your Fossil Smartwatch.
You can find more information on our repair process here and more on the warranty of your product here.
View ArticleYes, your watch has a front light for darker environments. To activate, double tap your watch face.
View ArticleChoose your country below [ ]
Fossil is unable to cancel orders once they have been placed due to the expedient processing time at our warehouse.
However, we do offer free return shipping. Once you receive your order, you can use the return shipping label that is supplied to send your order back for a refund.
If you have any further questions, please contact Customer Care with your order number.
View ArticleTo maximize the battery life of your watch, try the following tips:
CHANGE TO A BATTERY OPTIMIZED WATCH FACE: Some watch faces, especially those with animations or interactive abilities and brighter colors, use up more battery life than others.
ADJUST SCREEN BRIGHTNESS: The brighter your watch screen, the more battery your watch will use. Turn down your watch screen brightness to save more battery power. Swipe down, tap the gear icon to access Settings, then tap Display to adjust brightness.
TURN OFF NOTIFICATIONS YOU DON'T WANT: Turning off notifications can save your battery. Edit which alerts you receive in the Notifications section of the Wear OS by Google app.
TURN ON THEATER MODE: Turn off the display and notifications by turning Theater mode on temporarily. Swipe down from the top of your screen, then tap the watch icon to enable Theater Mode. Turn your screen back on by pressing the middle button.
AIRPLANE MODE: If your only interest is the time and functions thatdon'trequire connectivity for updates, airplane mode lets you keep seeing what you care about most without draining your battery on other features. Swipe down, then tap the airplane.
View ArticleYou can have the battery of your watch changed at a local Fossil store. We recommend calling the store ahead of time to ensure that they can complete this for you before you make the drive. You may also choose to have your battery replaced at a local reputable jeweler; however, any damage to the watch may void the warranty.
If you cannot take the watch anywhere locally, you can submit a repair request to have the watch shipped and the battery changed at our service center. Click here to get started online.
View ArticleThe step goal is automatically set to 10,000 daily, but users can edit this at any time. Open the Fit watch app from the menu, then scroll down to settings. You can edit your goals and other Fit information here.
View ArticleEXPLORIST HR, VENTURE HR, SLOAN HR,SPORT 41, SPORT 43- Your smartwatch does not have a speaker, but it is equipped with a microphone. This means that you can ask questions or make commands into the microphone and your watch will provide read outs of responses, but cannot audibly answer your requests.
CARLYLE, JULIANNA- Your smartwatch has both a microphone and a speaker.
View ArticleFossil leather products are designed and crafted from the finest materials available. To maintain the appearance of your Fossil leather product we recommend the following:
Keep the product dry, and avoid damp or wet surfaces.
Do not use any chemical cleaners to care for the product.
Gently use the product as color transfer can occur.
Treat the product with care and limit the exposure to direct heat and sunlight.
To clean your leather product, we suggest using a damp cloth. Use this in an inconspicuous area of your product first to ensure that it does not react poorly. Once you have confirmed it to be safe, you can use this to carefully clean your product.We also suggest speaking with a local leather care professional for more assistance.
View ArticleIf the item(s) you receive is different than what you purchased, please return the item(s) using our supplied return label and place a new order for the correct item(s).
If you require assistance - such as if you used a discount code or an item was engraved - contact our support team with the followingand we'll be happy to get this taken care of:
Your order number
The item(s) you purchased
The item(s) you received
View ArticleNo, this device does not support heart rate measurement.
View ArticleBe sure that the app you have selected to receive notifications from has the settings configured to show notifications on the lockscreen of your phone. This determines what notifications make it to your device.
View ArticleIf your order does not process, do not try to place the order again. Your order was not placed. Each order attempt may result in a credit/debit card authorization.
An authorization is not a withdrawal, but rather, a temporary hold of your funds. If an order is not placed successfully, the pending authorization(s) will usually drop in 3-5 business days for U.S. cards or 30 days for international cards, dependent upon your bank. Note that there is no need for you to take any additional action for the pending authorization to drop automatically.
For more information as to why your order may be having trouble processing, please click here.
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Recently Asked Questions
Recent Fossil Employee Reviews
- Make one commission structure, either store or personal only, its wasnt fair if store didnt hit the target and staff didnt get commission even they hit their target.
- nice people working around. relaxed and fun atmosphere. the only negative aspects is the paying, employees are not rewarded fairly to the work they are doing.
- Incredibly toxic work environment, the store manager specifically made our jobs miserable constantly giving us unnecessary tasks, raising her voice at us around customers, and speaking poorly of us to other managers. Downright unpleasant and unprofessional person.
- Working environment is very conducive.
- You can't find this brand at department stores.