-14
NPS
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Fountain House
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About Fountain House's Brand
Since 1948, Fountain House has successfully addressed the devastating impact of mental illness on individuals, families, and communities through a pioneering clubhouse model. Our model has been replicated more than 300 times in the US and more than 30 countries.
Brand at a Glance
89%
Customer Loyalty
3.4/5
Product Quality
3.2/5
Pricing
3.4/5
Customer Service
Fountain House NPS
Fountain House's Net Promoter Score (NPS) is a -14 with 43% Promoters, 0% Passives, and 57% Detractors. Net Promoter Score tracks whether Fountain House's customers would recommend using the product based on a scale of -100 to 100.
Fountain House Overall NPS
| 43% | Promoters |
|---|---|
| 0% | Passives |
| 57% | Detractors |
Fountain House NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
May 2021 100 | May 2021 | 100 |
Feb 2022 33 | Feb 2022 | 33 |
Mar 2022 0 | Mar 2022 | 0 |
Dec 2024 -20 | Dec 2024 | -20 |
Apr 2025 0 | Apr 2025 | 0 |
Jun 2025 -15 | Jun 2025 | -15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fountain House Customer Reviews
Out of the 2 Fountain House customer reviews 1 was positive and 1 was constructive. Fountain House customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Fountain House Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Fountain House users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fountain House Product Quality
3.4/5
Fountain House has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Fountain House Product Information
Fountain House’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.fountainhouse.org
- Company Size
- 51-200 Employees
Industry
Non-Profit
Fountain House Pricing
Fountain House ROI & Value For Money
3.2/5
Fountain House has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Fountain House Customer Satisfaction (CSAT)
Fountain House Customer Satisfaction (CSAT) Score
50 / 100
Fountain House has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fountain House Customer Service
3.4/5
Fountain House has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Fountain House's Customer Service
Address
425 W 47th St, New York City, NY 10036
Website
http://www.fountainhouse.org
Phone Number
(212) 582-0340
Fountain House's Social Links
Fountain House as an Employer
4.5/5
Fountain House has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Fountain House scored a -14 for Net Promoter Score and a 39 for Employee Net Promoter Score. NPS gauges how likely a customer of Fountain House would recommend the brand to a friend. ENPS measures how likely Fountain House employees would recommend working at Fountain House to a friend.
Net Promoter Score
-14
NPS Score
| 43% | Promoters |
|---|---|
| 0% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
39
eNPS Score
| 61% | Promoters |
|---|---|
| 17% | Passive |
| 22% | Detractors |
