34
NPS
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Brand Page
Fox Cable Networks
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About Fox Cable Networks' Brand
Fox Cable Networks, Inc. operates cable and satellite programming networks in the Americas.
Brand at a Glance
55%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
2.7/5
Customer Service
Fox Cable Networks NPS
Fox Cable Networks's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Fox Cable Networks's customers would recommend using the product based on a scale of -100 to 100.
Fox Cable Networks Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Fox Cable Networks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2026 100 | Feb 2026 | 100 |
Mar 2026 0 | Mar 2026 | 0 |
May 2026 33 | May 2026 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fox Cable Networks Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Fox Cable Networks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fox Cable Networks Product Quality
3.4/5
Fox Cable Networks has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Fox Cable Networks' overall Product Quality score rated by its users and customers.
Fox Cable Networks Product Information
Fox Cable Networks’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://foxnetworksinfo.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Content
Enterprise
Media
Sports & Entertainment
Fox Cable Networks Pricing
Fox Cable Networks ROI & Value For Money
3.4/5
Fox Cable Networks has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Fox Cable Networks Customer Satisfaction (CSAT)
Fox Cable Networks Customer Satisfaction (CSAT) Score
67 / 100
Fox Cable Networks has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fox Cable Networks Customer Service
2.7/5
Fox Cable Networks has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Fox Cable Networks's Customer Service
Address
Los Angeles, CA
Website
http://foxnetworksinfo.com
Fox Cable Networks as an Employer
2.4/5
Fox Cable Networks has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Fox Cable Networks scored a 34 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of Fox Cable Networks would recommend the brand to a friend. ENPS measures how likely Fox Cable Networks employees would recommend working at Fox Cable Networks to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
