50
NPS
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fox59
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About fox59 Brand
fox59 is a news platform, serving Central Indiana with breaking news, sports, weather, community information, and more.
Brand at a Glance
55%
Customer Loyalty
4.5/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
fox59 NPS
fox59's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether fox59's customers would recommend using the product based on a scale of -100 to 100.
fox59 Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
fox59 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 100 | Dec 2023 | 100 |
Feb 2024 50 | Feb 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
fox59 Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of fox59 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
fox59 Product Quality
4.5/5
fox59 has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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fox59 Product Information
fox59’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://fox59.com
- Company Size
- 10,000+ Employees
Industry
Tech
Content
Media
Sports & Entertainment
fox59 Pricing
fox59 ROI & Value For Money
4.2/5
fox59 has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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fox59 Customer Satisfaction (CSAT)
fox59 Customer Satisfaction (CSAT) Score
100 / 100
fox59 has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
fox59 Customer Service
4.2/5
fox59 has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About fox59's Customer Service
Address
6910 Network Place, Indianapolis, IN
Website
http://fox59.com
Phone Number
(317) 632-5900
fox59 as an Employer
Consumer vs. Employees
fox59 scored a 50 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of fox59 would recommend the brand to a friend. ENPS measures how likely fox59 employees would recommend working at fox59 to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
