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NPS
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FPT Software
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About FPT Software's Brand
FPT Software is the leading provider of software outsourcing services in Vietnam.
Brand at a Glance
65%
Customer Loyalty
3.7/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
FPT Software NPS
FPT Software's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether FPT Software's customers would recommend using the product based on a scale of -100 to 100.
FPT Software Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
FPT Software NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -9 | Sep 2023 | -9 |
Oct 2023 -7 | Oct 2023 | -7 |
Jan 2024 -9 | Jan 2024 | -9 |
Feb 2024 -9 | Feb 2024 | -9 |
Mar 2024 -8 | Mar 2024 | -8 |
Apr 2024 -3 | Apr 2024 | -3 |
Jul 2024 -2 | Jul 2024 | -2 |
Aug 2024 -1 | Aug 2024 | -1 |
Oct 2024 0 | Oct 2024 | 0 |
May 2025 -1 | May 2025 | -1 |
Jul 2025 0 | Jul 2025 | 0 |
Oct 2025 0 | Oct 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FPT Software NPS by Gender
Male customers rated FPT Software's NPS 48 points higher than Female customers.
Male
57
FPT Software's NPS was rated 57 by Male customers on Comparably.
71%
Promoters
15%
Passives
14%
Detractors
Female
9
FPT Software's NPS was rated 9 by Female customers on Comparably.
45%
Promoters
19%
Passives
36%
Detractors
FPT Software NPS by Ethnicity
FPT Software's NPS was rated 26 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 26 | Asian or Pacific Islander | 26 |
FPT Software NPS by Age
FPT Software's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
FPT Software NPS by Usage
FPT Software's NPS was rated the highest by customers who have used FPT Software's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 11 | Less than 1 Year | 11 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 100 | 2 to 5 Years | 100 |
5 to 10 Years 34 | 5 to 10 Years | 34 |
FPT Software Customer Reviews
Out of the 3 FPT Software customer reviews 2 were positive and 1 was constructive. FPT Software customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
FPT Software Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of FPT Software users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FPT Software Customer Loyalty Score by Gender
Male customers rated FPT Software's Customer Loyalty score 7% higher than Female customers.
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Male
74%
Yes
Female
67%
Yes
FPT Software Customer Loyalty Score by Ethnicity
FPT Software's Customer Loyalty score was rated 70% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of FPT Software.
70
out of 100
Asian or Pacific Islander
FPT Software Customer Loyalty Score by Age
FPT Software's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of FPT Software.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 60% | 18-25 | 60% |
31-35 82% | 31-35 | 82% |
36-40 70% | 36-40 | 70% |
FPT Software Customer Loyalty Score by Usage
FPT Software's Customer Loyalty score was rated the highest by customers who have used FPT Software's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
FPT Software Customer Loyalty Score by Industry
FPT Software's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Business and Consumer Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
FPT Software Product Quality
3.7/5
FPT Software has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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FPT Software Product Information
FPT Software’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Business and Consumer Services industry rated FPT Software's product the highest. Reviewers from the Tech industry rated FPT Software the lowest at 4.2.
- Website
- http://www.fpt-software.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Analytics
Business Services
SaaS
Quick Insights into FPT Software Product Quality
FPT Software's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers who have used FPT Software's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked FPT Software's Product Quality.
Ranked FPT Software Product Quality the Highest
Ranked FPT Software Product Quality the Lowest
FPT Software Product Quality Score by Gender
Male customers rated FPT Software's Product Quality score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of FPT Software.
Male
4.2/5
Female
4/5
FPT Software Product Quality Score by Ethnicity
FPT Software's Product Quality score was rated 4 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of FPT Software.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
FPT Software Product Quality Score by Age
FPT Software's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of FPT Software.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
31-35 4.6 | 31-35 | 4.6 |
36-40 4.3 | 36-40 | 4.3 |
FPT Software Product Quality Score by Usage
FPT Software's Product Quality score was rated the highest by customers who have used FPT Software's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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FPT Software Product Quality Score by Industry
FPT Software's Product Quality score was rated the highest by Business and Consumer Services industry customers, and the lowest by Tech industry customers.
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FPT Software Pricing
FPT Software ROI & Value For Money
3.9/5
FPT Software has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock FPT Software's overall ROI score rated by its users and customers.
FPT Software Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Business and Consumer Services industry think that they had the lowest ROI from FPT Software.
Quick Insights into FPT Software ROI
FPT Software's ROI score was rated highest by customers who have used FPT Software's products/services for 2 to 5 Years, and rated lowest by customers who have used FPT Software's products/services for Less than 1 Year.
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Ranked FPT Software ROI the Highest
Ranked FPT Software ROI the Lowest
FPT Software ROI Score by Gender
Male customers rated FPT Software's ROI score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of FPT Software.
Male
4.3/5
Female
3.8/5
FPT Software ROI Score by Ethnicity
FPT Software's ROI score was rated 4.1 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of FPT Software.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
FPT Software ROI Score by Age
FPT Software's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of FPT Software.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
31-35 4.2 | 31-35 | 4.2 |
36-40 3.8 | 36-40 | 3.8 |
FPT Software ROI Score by Usage
FPT Software's ROI score was rated the highest by customers who have used FPT Software's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
FPT Software ROI Score by Industry
FPT Software's ROI score was rated the highest by Tech industry customers, and the lowest by Business and Consumer Services industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
FPT Software Customer Satisfaction (CSAT)
FPT Software Customer Satisfaction (CSAT) Score
72 / 100
FPT Software has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
39%
Satisfied
33%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
3%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into FPT Software Customer Satisfaction
FPT Software's Customer Satisfaction score was rated highest by customers who have used FPT Software's products/services for 1 to 2 Years, and rated lowest by customers who have used FPT Software's products/services for Less than 1 Year.
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Ranked FPT Software Customer Satisfaction the Highest
Ranked FPT Software Customer Satisfaction the Lowest
FPT Software Customer Satisfaction Score by Gender
Male customers rated FPT Software's Customer Satisfaction score 20 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of FPT Software.
86 / 100
MaleVery Satisfied | 57% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
66 / 100
FemaleVery Satisfied | 44% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 22% | |
Dissatisfied | 12% | |
Very Dissatisfied | 0% |
FPT Software Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
FPT Software's Customer Satisfaction (CSAT) score was rated 86% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of FPT Software.
86 / 100
Very Satisfied
57%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%
FPT Software Customer Satisfaction Score by Age
FPT Software's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of FPT Software.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 72% | |||||||||||||||
| 31-35 | 100% | |||||||||||||||
| 36-40 | 67% |
FPT Software Customer Satisfaction Score by Usage
FPT Software's Customer Satisfaction score was rated the highest by customers who have used FPT Software's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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FPT Software Customer Satisfaction Score by Industry
FPT Software's Customer Satisfaction score was rated 83 points by Tech industry customers.
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"title": "FPT Software Customer Satisfaction Score by Industry",
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{
"label": "Tech",
"groupId": 104,
"score": 83,
"stars": 0,
"csatScore": 83,
"text": "FPT Software's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
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}FPT Software Customer Service
3.9/5
FPT Software has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About FPT Software's Customer Service
Website
http://www.fpt-software.com/
Phone Number
+84 4 3768 9048
Quick Insights into FPT Software Customer Service
FPT Software's Customer Service score was rated highest by customers who have used FPT Software's products/services for 1 to 2 Years, and rated lowest by customers who have used FPT Software's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked FPT Software's Customer Service score.
Ranked FPT Software Customer Service the Highest
Ranked FPT Software Customer Service the Lowest
FPT Software Customer Service Score by Gender
Male customers rated FPT Software's Customer Service score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of FPT Software.
Male
4.1/5
Female
3.7/5
FPT Software Customer Service Score by Ethnicity
FPT Software's Customer Service score was rated 4 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of FPT Software.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
FPT Software Customer Service Score by Age
FPT Software's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of FPT Software.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
31-35 4.2 | 31-35 | 4.2 |
36-40 3.6 | 36-40 | 3.6 |
FPT Software Customer Service Score by Usage
FPT Software's Customer Service score was rated the highest by customers who have used FPT Software's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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FPT Software Customer Service Score by Industry
FPT Software's Customer Service score was rated the highest by Tech industry customers, and the lowest by Business and Consumer Services industry customers.
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FPT Software as an Employer
4.5/5
FPT Software has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
FPT Software scored a 0 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of FPT Software would recommend the brand to a friend. ENPS measures how likely FPT Software employees would recommend working at FPT Software to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
12
eNPS Score
| 36% | Promoters |
|---|---|
| 40% | Passive |
| 24% | Detractors |
