-50
NPS
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Frank N. Magid Associates
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About Frank N. Magid Associates' Brand
Frank N. Magid Associates is a leading research-based strategic consulting firm.
Brand at a Glance
38%
Customer Loyalty
2.6/5
Product Quality
3/5
Pricing
3/5
Customer Service
Frank N. Magid Associates NPS
Frank N. Magid Associates's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether Frank N. Magid Associates's customers would recommend using the product based on a scale of -100 to 100.
Frank N. Magid Associates Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
Frank N. Magid Associates NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 -100 | Oct 2020 | -100 |
Aug 2022 0 | Aug 2022 | 0 |
Aug 2023 -33 | Aug 2023 | -33 |
Oct 2024 -50 | Oct 2024 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Frank N. Magid Associates Customer Loyalty
38%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
38% of Frank N. Magid Associates users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Frank N. Magid Associates Product Quality
2.6/5
Frank N. Magid Associates has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Frank N. Magid Associates' overall Product Quality score rated by its users and customers.
Frank N. Magid Associates Product Information
Frank N. Magid Associates’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://www.magid.com/
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Consumer Services
Marketplaces
Frank N. Magid Associates Pricing
Frank N. Magid Associates ROI & Value For Money
3/5
Frank N. Magid Associates has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Frank N. Magid Associates Customer Satisfaction (CSAT)
Frank N. Magid Associates Customer Satisfaction (CSAT) Score
33 / 100
Frank N. Magid Associates has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Frank N. Magid Associates Customer Service
3/5
Frank N. Magid Associates has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Frank N. Magid Associates's Customer Service
Address
8500 Normandale Lake Blvd, Suite 630, Minneapolis, MN
Website
http://www.magid.com/
Phone Number
(612) 216-0703
Frank N. Magid Associates as an Employer
2.5/5
Frank N. Magid Associates has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Frank N. Magid Associates
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Frank N. Magid Associates scored a -50 for Net Promoter Score and a -83 for Employee Net Promoter Score. NPS gauges how likely a customer of Frank N. Magid Associates would recommend the brand to a friend. ENPS measures how likely Frank N. Magid Associates employees would recommend working at Frank N. Magid Associates to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-83
eNPS Score
| 0% | Promoters |
|---|---|
| 17% | Passive |
| 83% | Detractors |
