-100
NPS
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Fresh Ideas
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About Fresh Ideas' Brand
Fresh-Ideas studio is committed to the new perspective, to solve the actual needs of users to create mobile Internet products.
Brand at a Glance
85%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
3.7/5
Customer Service
Fresh Ideas NPS
Fresh Ideas's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Fresh Ideas's customers would recommend using the product based on a scale of -100 to 100.
Fresh Ideas Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Fresh Ideas NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2025 -100 | Sep 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fresh Ideas Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Fresh Ideas users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fresh Ideas Product Quality
3.2/5
Fresh Ideas has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Fresh Ideas' overall Product Quality score rated by its users and customers.
Fresh Ideas Product Information
Fresh Ideas’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://fresh-ideas.cc/
- Company Size
- 1-10 Employees
Industry
Tech
AdTech
Mobile App
SaaS
Fresh Ideas Pricing
Fresh Ideas ROI & Value For Money
3/5
Fresh Ideas has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Fresh Ideas' overall ROI score rated by its users and customers.
Fresh Ideas Customer Satisfaction (CSAT)
Fresh Ideas Customer Satisfaction (CSAT) Score
75 / 100
Fresh Ideas has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fresh Ideas Customer Service
3.7/5
Fresh Ideas has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Fresh Ideas' overall Customer Service score rated by its users and customers.
About Fresh Ideas's Customer Service
Website
http://fresh-ideas.cc/
Fresh Ideas as an Employer
Consumer vs. Employees
Fresh Ideas scored a -100 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Fresh Ideas would recommend the brand to a friend. ENPS measures how likely Fresh Ideas employees would recommend working at Fresh Ideas to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
