Frontier Communications NPS & Customer Reviews

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Frontier Communications

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About Frontier Communications' Brand

Frontier is a leading communications provider offering gigabit speeds to empower and connect millions of consumers and businesses in 25 states. It is building critical digital infrastructure across the country with its fiber-optic network and cloud-based solutions, enabling connections today and future proofing for tomorrow. Rallied around its purpose of Building Gigabit AmericaTM, the company is focused on supporting a digital society, closing the digital divide, and working toward a more sustainable environment. Frontier is preparing today for a better tomorrow. Visit www.frontier.com.

Brand at a Glance

73%

Customer Loyalty

1.5/5

Product Quality

1.5/5

Pricing

1.5/5

Customer Service

Frontier Communications NPS

Frontier Communications's Net Promoter Score (NPS) is a -85 with 7% Promoters, 1% Passives, and 92% Detractors. Net Promoter Score tracks whether Frontier Communications's customers would recommend using the product based on a scale of -100 to 100.

Frontier Communications Overall NPS

-85

NPS

7%	Promoters
1%	Passives
92%	Detractors

Frontier Communications NPS Trend

-100

-50

100

Summary	Date	Score
Sep 2024 -88	Sep 2024	-88
Oct 2024 -88	Oct 2024	-88
Nov 2024 -88	Nov 2024	-88
Dec 2024 -88	Dec 2024	-88
Jan 2025 -88	Jan 2025	-88
Feb 2025 -88	Feb 2025	-88
Apr 2025 -88	Apr 2025	-88
May 2025 -86	May 2025	-86
Jun 2025 -86	Jun 2025	-86
Jul 2025 -86	Jul 2025	-86
Sep 2025 -86	Sep 2025	-86
Dec 2025 -86	Dec 2025	-86

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Frontier Communications NPS by Gender

Male customers rated Frontier Communications's NPS 21 points higher than Female customers.

Male

-74

Frontier Communications's NPS was rated -74 by Male customers on Comparably.

13%

Promoters

Passives

87%

Detractors

Female

-95

Frontier Communications's NPS was rated -95 by Female customers on Comparably.

Promoters

Passives

97%

Detractors

Frontier Communications NPS by Ethnicity

Frontier Communications's NPS was rated the highest by African American/Black customers, and the lowest by Native American customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -87	Caucasian	-87
Hispanic or Latino -62	Hispanic or Latino	-62
African American/Black -56	African American/Black	-56
Asian or Pacific Islander -100	Asian or Pacific Islander	-100
Native American -100	Native American	-100
Other -94	Other	-94

Frontier Communications NPS by Age

Frontier Communications's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.

100

Summary

Age

Promoters

Passives

Detractors

18-25

100%

26-30

25%

75%

31-35

92%

36-40

14%

86%

41-45

95%

46-50

95%

51-55

95%

56-60

93%

61-65

12%

88%

66+

98%

Frontier Communications NPS by Usage

Frontier Communications's NPS was rated the highest by customers who have used Frontier Communications's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -78	Less than 1 Year	-78
1 to 2 Years -75	1 to 2 Years	-75
2 to 5 Years -70	2 to 5 Years	-70
5 to 10 Years -93	5 to 10 Years	-93
Over 10 Years -98	Over 10 Years	-98

Frontier Communications Customer Loyalty

73%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

73% of Frontier Communications users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

73%

27%

Frontier Communications Customer Loyalty Score by Gender

Female customers rated Frontier Communications's Customer Loyalty score 9% higher than Male customers.

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Male

67%

Yes

Female

76%

Yes

Frontier Communications Customer Loyalty Score by Ethnicity

Frontier Communications's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

Frontier Communications Customer Loyalty Score by Age

Frontier Communications's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Frontier Communications.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 46%	18-25	46%
26-30 55%	26-30	55%
31-35 58%	31-35	58%
36-40 81%	36-40	81%
41-45 70%	41-45	70%
46-50 69%	46-50	69%
51-55 70%	51-55	70%
56-60 78%	56-60	78%
61-65 75%	61-65	75%
66+ 75%	66+	75%

Frontier Communications Customer Loyalty Score by Usage

Frontier Communications's Customer Loyalty score was rated the highest by customers who have used Frontier Communications's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	51%
1 to 2 Years	55%
2 to 5 Years	84%
5 to 10 Years	81%
Over 10 Years	79%

Frontier Communications Customer Loyalty Score by Industry

Frontier Communications's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.

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Tech	51%
Accounting	61%
Aerospace and Aviation	82%
Arts and Entertainment	100%
Banking and Financial Services	64%
Business and Consumer Services	82%
Construction	64%
Consumer Services	78%
Education	89%
Fishing and Farming	70%
Healthcare, Hospitals and Medicine	74%
Legal	100%
Manufacturing and Machinery	70%
Marketing, Advertising and Research	78%
Retail	100%
Telecommunications	82%

Frontier Communications Product Quality

1.5/5

Frontier Communications has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.

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Frontier Communications Product Information

Frontier Communications’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Telecommunications industry rated Frontier Communications's product the highest. Reviewers from the Accounting industry rated Frontier Communications the lowest at 1.5.

Website: http://www.frontier.com

Company Size: 10,000+ Employees

Industry

Telecommunications

Quick Insights into Frontier Communications Product Quality

Frontier Communications's Product Quality score was rated highest by customers from the Telecommunications industry, and rated lowest by customers who have used Frontier Communications's products/services for Over 10 Years.

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Ranked Frontier Communications Product Quality the Highest

Telecommunications	3.2
26-30	1.6
Hispanic or Latino	1.6

Ranked Frontier Communications Product Quality the Lowest

Manufacturing and Machinery	1.5
Other	1.5
Over 10 Years	1.5

Frontier Communications Product Quality Score by Gender

Frontier Communications's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Frontier Communications Product Quality Score by Ethnicity

Frontier Communications's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.6	Hispanic or Latino	1.6
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 1.5	Asian or Pacific Islander	1.5
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

Frontier Communications Product Quality Score by Age

Frontier Communications's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 1.5	18-25	1.5
26-30 1.6	26-30	1.6
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Frontier Communications Product Quality Score by Usage

Frontier Communications's Product Quality score was rated 1.5 stars by customers who have used Frontier Communications's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

Frontier Communications Product Quality Score by Industry

Frontier Communications's Product Quality score was rated the highest by Telecommunications industry customers, and the lowest by Manufacturing and Machinery industry customers.

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Tech	1.7
Accounting	1.5
Aerospace and Aviation	1.8
Arts and Entertainment	1.5
Banking and Financial Services	1.5
Business and Consumer Services	1.5
Construction	1.5
Consumer Services	1.5
Education	1.5
Fishing and Farming	1.5
Healthcare, Hospitals and Medicine	1.5
Legal	1.5
Manufacturing and Machinery	1.5
Marketing, Advertising and Research	2.7
Retail	1.6
Telecommunications	3.2

Frontier Communications Pricing

Frontier Communications ROI & Value For Money

1.5/5

Frontier Communications has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.

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Frontier Communications Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Telecommunications industry. The users from the Accounting industry think that they had the lowest ROI from Frontier Communications.

Quick Insights into Frontier Communications ROI

Frontier Communications's ROI score was rated highest by customers from the Telecommunications industry, and rated lowest by customers from the Retail industry.

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Ranked Frontier Communications ROI the Highest

Telecommunications	3.2
African American/Black	1.7
26-30	1.6

Ranked Frontier Communications ROI the Lowest

Other	1.5
Over 10 Years	1.5
Retail	1.5

Frontier Communications ROI Score by Gender

Frontier Communications's ROI score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Frontier Communications ROI Score by Ethnicity

Frontier Communications's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.7	African American/Black	1.7
Asian or Pacific Islander 1.5	Asian or Pacific Islander	1.5
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

Frontier Communications ROI Score by Age

Frontier Communications's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 1.5	18-25	1.5
26-30 1.6	26-30	1.6
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Frontier Communications ROI Score by Usage

Frontier Communications's ROI score was rated 1.5 stars by customers who have used Frontier Communications's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

Frontier Communications ROI Score by Industry

Frontier Communications's ROI score was rated the highest by Telecommunications industry customers, and the lowest by Retail industry customers.

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Tech	1.6
Accounting	1.5
Aerospace and Aviation	1.7
Arts and Entertainment	1.5
Banking and Financial Services	1.5
Business and Consumer Services	1.5
Construction	1.5
Consumer Services	1.5
Education	1.5
Fishing and Farming	1.5
Healthcare, Hospitals and Medicine	1.5
Legal	1.5
Manufacturing and Machinery	1.5
Marketing, Advertising and Research	2.6
Retail	1.5
Telecommunications	3.2

Frontier Communications Customer Satisfaction (CSAT)

Frontier Communications Customer Satisfaction (CSAT) Score

10 / 100

Frontier Communications has an overall Customer Satisfaction score of 10 rated by its users and customers.

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Very Satisfied	9%
Satisfied	1%
Neither Satisfied nor Dissatisfied	1%
Dissatisfied	9%
Very Dissatisfied	80%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

80%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Frontier Communications Customer Satisfaction

Frontier Communications's Customer Satisfaction score was rated highest by customers from the Telecommunications industry, and rated lowest by customers from the Manufacturing and Machinery industry.

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Ranked Frontier Communications Customer Satisfaction the Highest

Telecommunications	50%
Native American	33%
26-30	25%

Ranked Frontier Communications Customer Satisfaction the Lowest

51-55	0%
Asian or Pacific Islander	0%
Manufacturing and Machinery	0%

Frontier Communications Customer Satisfaction Score by Gender

Male customers rated Frontier Communications's Customer Satisfaction score 9 points higher than Female customers.

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14 / 100

Male

	Very Satisfied	14%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	1%
	Dissatisfied	12%
	Very Dissatisfied	73%

5 / 100

Female

	Very Satisfied	5%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	1%
	Dissatisfied	7%
	Very Dissatisfied	87%

Frontier Communications Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Frontier Communications' Customer Satisfaction (CSAT) score was rated 5% according to Caucasian users and customers.

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5 / 100

Very Satisfied	5%
Satisfied	0%
Neither Satisfied nor Dissatisfied	1%
Dissatisfied	9%
Very Dissatisfied	85%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

85%

CSAT according to Hispanic or Latino

Frontier Communications' Customer Satisfaction (CSAT) score was rated 19% according to Hispanic or Latino users and customers.

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19 / 100

Very Satisfied	19%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	6%
Very Dissatisfied	75%

Very Satisfied

19%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

75%

CSAT according to African American/Black

Frontier Communications' Customer Satisfaction (CSAT) score was rated 22% according to African American/Black users and customers.

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22 / 100

Very Satisfied	22%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	78%

Very Satisfied

22%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

78%

CSAT according to Asian or Pacific Islander

Frontier Communications' Customer Satisfaction (CSAT) score was rated 0% according to Asian or Pacific Islander users and customers.

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0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	17%
Very Dissatisfied	83%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

17%

Very Dissatisfied

83%

CSAT according to Native American

Frontier Communications' Customer Satisfaction (CSAT) score was rated 33% according to Native American users and customers.

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33 / 100

Very Satisfied	33%
Satisfied	0%
Neither Satisfied nor Dissatisfied	33%
Dissatisfied	0%
Very Dissatisfied	34%

Very Satisfied

33%

Satisfied

Neither Satisfied nor Dissatisfied

33%

Dissatisfied

Very Dissatisfied

34%

CSAT according to Other

Frontier Communications' Customer Satisfaction (CSAT) score was rated 8% according to Other users and customers.

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8 / 100

Very Satisfied	8%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	14%
Very Dissatisfied	78%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

14%

Very Dissatisfied

78%

Frontier Communications Customer Satisfaction Score by Age

Frontier Communications's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.

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100

Breakdown

Age

Score

18-25

26-30

25%

31-35

36-40

15%

41-45

46-50

11%

51-55

56-60

15%

61-65

10%

66+

Frontier Communications Customer Satisfaction Score by Usage

Frontier Communications's Customer Satisfaction score was rated the highest by customers who have used Frontier Communications's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	14
1 to 2 Years	13
2 to 5 Years	18
5 to 10 Years	0
Over 10 Years	4

Frontier Communications Customer Satisfaction Score by Industry

Frontier Communications's Customer Satisfaction score was rated the highest by Telecommunications industry customers, and the lowest by Manufacturing and Machinery industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "Frontier Communications Customer Satisfaction Score by Industry",
	"text": "Frontier Communications's Customer Satisfaction score was rated the highest by Telecommunications industry customers, and the lowest by Manufacturing and Machinery industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 16,
			"stars": 0,
			"csatScore": 16,
			"text": "Frontier Communications's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 16
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
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			"scoreClassName": "",
			"scoreLabel": 0
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		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 25,
			"stars": 0,
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			"scoreClassName": "",
			"scoreLabel": 25
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			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 0,
			"stars": 0,
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			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 11,
			"stars": 0,
			"csatScore": 11,
			"text": "Frontier Communications's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 11
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
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			"scoreClassName": "",
			"scoreLabel": 20
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
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			"scoreClassName": "",
			"scoreLabel": 0
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		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
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			"scoreClassName": "",
			"scoreLabel": 0
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		{
			"label": "Education",
			"groupId": 515,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Frontier Communications's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Fishing and Farming",
			"groupId": 519,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Frontier Communications's Customer Satisfaction score is  rated by Fishing and Farming customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
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			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Frontier Communications's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
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			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Frontier Communications's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Frontier Communications's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Telecommunications",
			"groupId": 564,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
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			"scoreClassName": "max",
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}

Tech	16
Accounting	0
Aerospace and Aviation	25
Arts and Entertainment	0
Banking and Financial Services	11
Business and Consumer Services	20
Construction	0
Consumer Services	0
Education	0
Fishing and Farming	0
Healthcare, Hospitals and Medicine	0
Legal	0
Manufacturing and Machinery	0
Marketing, Advertising and Research	33
Retail	33
Telecommunications	50

Frontier Communications Customer Service

1.5/5

Frontier Communications has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.

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About Frontier Communications's Customer Service

Address

401 Merritt 7, Norwalk, CT 06851

Website

http://www.frontier.com

Frontier Communications's Social Links

Quick Insights into Frontier Communications Customer Service

Frontier Communications's Customer Service score was rated highest by customers from the Telecommunications industry, and rated lowest by customers from the Tech industry.

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Ranked Frontier Communications Customer Service the Highest

Telecommunications	3.1
African American/Black	1.8
26-30	1.6

Ranked Frontier Communications Customer Service the Lowest

Other	1.5
Over 10 Years	1.5
Tech	1.5

Frontier Communications Customer Service Score by Gender

Frontier Communications's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Frontier Communications Customer Service Score by Ethnicity

Frontier Communications's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.8	African American/Black	1.8
Asian or Pacific Islander 1.5	Asian or Pacific Islander	1.5
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

Frontier Communications Customer Service Score by Age

Frontier Communications's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
18-25 1.5	18-25	1.5
26-30 1.6	26-30	1.6
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Frontier Communications Customer Service Score by Usage

Frontier Communications's Customer Service score was rated 1.5 stars by customers who have used Frontier Communications's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

Frontier Communications Customer Service Score by Industry

Frontier Communications's Customer Service score was rated the highest by Telecommunications industry customers, and the lowest by Tech industry customers.

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Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.5
Arts and Entertainment	1.5
Banking and Financial Services	1.5
Business and Consumer Services	1.5
Construction	1.5
Consumer Services	1.5
Education	1.5
Fishing and Farming	1.5
Healthcare, Hospitals and Medicine	1.5
Legal	1.5
Manufacturing and Machinery	1.5
Marketing, Advertising and Research	2.5
Retail	1.5
Telecommunications	3.1

Frontier Communications as an Employer

4.1/5

Frontier Communications has a 4.1/5 stars for its overall company culture rated by their employees

top

25%

CEO of Frontier Communications

Nick Jeffery

In the Top 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Frontier Communications scored a -85 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of Frontier Communications would recommend the brand to a friend. ENPS measures how likely Frontier Communications employees would recommend working at Frontier Communications to a friend.

Net Promoter Score

-85

NPS Score

7%	Promoters
1%	Passive
92%	Detractors

Employee Net Promoter Score

-8

eNPS Score

29%	Promoters
34%	Passive
37%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail