-100
NPS
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Brand Page
FSA Federal
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About FSA Federal's Brand
Our mission is to serve the public good by providing unwavering support to law enforcement agencies as they work to ensure safety and justice in our communities. We are equally dedicated to fostering a nurturing, inclusive, and empowering environment for our employees, recognizing that their well-being is fundamental to achieving our shared purpose. Through collaboration, integrity, and compassion, we strive to make a meaningful difference in the lives of those we serve and those who serve alongside us. Headquartered in Herndon, Virginia, we have more than 1000 employees in over 490 locations nationwide, including Guam, Virgin Islands, and Puerto Rico.
Brand at a Glance
55%
Customer Loyalty
2/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
FSA Federal NPS
FSA Federal's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether FSA Federal's customers would recommend using the product based on a scale of -100 to 100.
FSA Federal Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
FSA Federal NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 -100 | May 2024 | -100 |
Jun 2024 -100 | Jun 2024 | -100 |
Aug 2025 -100 | Aug 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FSA Federal Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of FSA Federal users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FSA Federal Product Quality
2/5
FSA Federal has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock FSA Federal's overall Product Quality score rated by its users and customers.
FSA Federal Product Information
FSA Federal’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- https://www.fsafederal.com
- Company Size
- 1,001-5,000 Employees
Industry
Staffing and Recruiting
FSA Federal Pricing
FSA Federal ROI & Value For Money
1.5/5
FSA Federal has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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FSA Federal Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
FSA Federal Customer Service
1.5/5
FSA Federal has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About FSA Federal's Customer Service
Address
2553 Dulles View Dr, Herndon, VA 20171
Website
https://www.fsafederal.com
Phone Number
5712918900
FSA Federal's Social Links
FSA Federal as an Employer
4.6/5
FSA Federal has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
FSA Federal scored a -100 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of FSA Federal would recommend the brand to a friend. ENPS measures how likely FSA Federal employees would recommend working at FSA Federal to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 61% | Promoters |
|---|---|
| 27% | Passive |
| 12% | Detractors |
