7
NPS
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Fujitsu America
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About Fujitsu America's Brand
Fujitsu America is an ICT solutions provider that offers technology-based business solutions for organizations.
Brand at a Glance
64%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
Fujitsu America NPS
Fujitsu America's Net Promoter Score (NPS) is a 7 with 38% Promoters, 31% Passives, and 31% Detractors. Net Promoter Score tracks whether Fujitsu America's customers would recommend using the product based on a scale of -100 to 100.
Fujitsu America Overall NPS
| 38% | Promoters |
|---|---|
| 31% | Passives |
| 31% | Detractors |
Fujitsu America NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
Oct 2021 0 | Oct 2021 | 0 |
May 2022 25 | May 2022 | 25 |
Jun 2022 20 | Jun 2022 | 20 |
Oct 2022 17 | Oct 2022 | 17 |
Jun 2023 27 | Jun 2023 | 27 |
Sep 2023 25 | Sep 2023 | 25 |
May 2024 33 | May 2024 | 33 |
Jun 2024 40 | Jun 2024 | 40 |
Jan 2025 27 | Jan 2025 | 27 |
Aug 2025 7 | Aug 2025 | 7 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fujitsu America NPS by Gender
Fujitsu America's NPS was rated -25 by Male customers on Comparably.
Male
-25
Fujitsu America's NPS was rated -25 by Male customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Female
N/A
Fujitsu America's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Fujitsu America Customer Reviews
Out of the 3 Fujitsu America customer reviews 1 was positive and 2 were constructive. Fujitsu America customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Fujitsu America Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Fujitsu America users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Fujitsu America Customer Loyalty Score by Gender
Fujitsu America's Customer Loyalty score was rated 55 by Male customers on Comparably.
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Male
55%
Yes
Female
N/A
Yes
Fujitsu America Product Quality
3.6/5
Fujitsu America has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Fujitsu America Product Information
Fujitsu America’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Education
Enterprise
SaaS
Small Business Services
Quick Insights into Fujitsu America Product Quality
Fujitsu America's Product Quality score was rated highest by Male customers.
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Ranked Fujitsu America Product Quality the Highest
Fujitsu America Product Quality Score by Gender
Fujitsu America's Product Quality score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Fujitsu America.
Male
3.6/5
Female
N/A
Fujitsu America Pricing
Fujitsu America ROI & Value For Money
3.5/5
Fujitsu America has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Fujitsu America ROI
Fujitsu America's ROI score was rated highest by Male customers.
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Ranked Fujitsu America ROI the Highest
Fujitsu America ROI Score by Gender
Fujitsu America's ROI score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
Fujitsu America Customer Satisfaction (CSAT)
Fujitsu America Customer Satisfaction (CSAT) Score
80 / 100
Fujitsu America has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Fujitsu America Customer Satisfaction
Fujitsu America's Customer Satisfaction score was rated highest by Male customers.
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Ranked Fujitsu America Customer Satisfaction the Highest
Fujitsu America Customer Satisfaction Score by Gender
Fujitsu America's Customer Satisfaction score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Fujitsu America.
75 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Fujitsu America Customer Service
3.7/5
Fujitsu America has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Fujitsu America's Customer Service
Address
1250 E. Arques Avenue, Sunnyvale, CA
Website
http://solutions.us.fujitsu.com
Phone Number
4087642754
Quick Insights into Fujitsu America Customer Service
Fujitsu America's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Fujitsu America's Customer Service score.
Ranked Fujitsu America Customer Service the Highest
Fujitsu America Customer Service Score by Gender
Fujitsu America's Customer Service score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Fujitsu America.
Male
3.1/5
Female
N/A
Fujitsu America as an Employer
Consumer vs. Employees
Fujitsu America scored a 7 for Net Promoter Score and a -37 for Employee Net Promoter Score. NPS gauges how likely a customer of Fujitsu America would recommend the brand to a friend. ENPS measures how likely Fujitsu America employees would recommend working at Fujitsu America to a friend.
Net Promoter Score
7
NPS Score
| 38% | Promoters |
|---|---|
| 31% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
-37
eNPS Score
| 18% | Promoters |
|---|---|
| 27% | Passive |
| 55% | Detractors |
