23
NPS
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Furniture Row
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About Furniture Row's Brand
Brand at a Glance
59%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
3/5
Customer Service
Furniture Row NPS
Furniture Row's Net Promoter Score (NPS) is a 23 with 56% Promoters, 11% Passives, and 33% Detractors. Net Promoter Score tracks whether Furniture Row's customers would recommend using the product based on a scale of -100 to 100.
Furniture Row Overall NPS
| 56% | Promoters |
|---|---|
| 11% | Passives |
| 33% | Detractors |
Furniture Row NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Aug 2022 0 | Aug 2022 | 0 |
Jun 2023 0 | Jun 2023 | 0 |
Jul 2023 25 | Jul 2023 | 25 |
Nov 2023 0 | Nov 2023 | 0 |
Dec 2023 -1 | Dec 2023 | -1 |
Jan 2024 13 | Jan 2024 | 13 |
Mar 2025 22 | Mar 2025 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Furniture Row Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Furniture Row users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Furniture Row Product Quality
3.2/5
Furniture Row has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Furniture Row Product Information
Furniture Row’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- https://www.furniturerow.com
- Company Size
- 1,001-5,000 Employees
Furniture Row Pricing
Furniture Row ROI & Value For Money
3/5
Furniture Row has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Furniture Row Customer Satisfaction (CSAT)
Furniture Row Customer Satisfaction (CSAT) Score
57 / 100
Furniture Row has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Furniture Row Customer Service
3/5
Furniture Row has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Furniture Row's Customer Service
Address
Denver, CO
Website
https://www.furniturerow.com
Furniture Row as an Employer
Consumer vs. Employees
Furniture Row scored a 23 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of Furniture Row would recommend the brand to a friend. ENPS measures how likely Furniture Row employees would recommend working at Furniture Row to a friend.
Net Promoter Score
23
NPS Score
| 56% | Promoters |
|---|---|
| 11% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 36% | Promoters |
|---|---|
| 19% | Passive |
| 45% | Detractors |
