-51
NPS
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Brand Page
G-Form
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About G-Form's Brand
G-Form has created the most protective and comfortable athletic equipment on the market.
Brand at a Glance
59%
Customer Loyalty
2.2/5
Product Quality
2.4/5
Pricing
2.2/5
Customer Service
G-Form NPS
G-Form's Net Promoter Score (NPS) is a -51 with 16% Promoters, 17% Passives, and 67% Detractors. Net Promoter Score tracks whether G-Form's customers would recommend using the product based on a scale of -100 to 100.
G-Form Overall NPS
| 16% | Promoters |
|---|---|
| 17% | Passives |
| 67% | Detractors |
G-Form NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 100 | Apr 2020 | 100 |
May 2024 50 | May 2024 | 50 |
Jul 2024 0 | Jul 2024 | 0 |
Jan 2025 -51 | Jan 2025 | -51 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
G-Form Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of G-Form users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
G-Form Product Quality
2.2/5
G-Form has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock G-Form's overall Product Quality score rated by its users and customers.
G-Form Product Information
G-Form’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://g-form.com
- Company Size
- 51-200 Employees
Industry
Tech
Sports & Entertainment
G-Form Pricing
G-Form ROI & Value For Money
2.4/5
G-Form has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock G-Form's overall ROI score rated by its users and customers.
G-Form Customer Satisfaction (CSAT)
G-Form Customer Satisfaction (CSAT) Score
20 / 100
G-Form has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
60%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
G-Form Customer Service
2.2/5
G-Form has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock G-Form's overall Customer Service score rated by its users and customers.
About G-Form's Customer Service
Address
Providence, RI
Website
http://g-form.com
Phone Number
(401) 250-5555
G-Form as an Employer
3.5/5
G-Form has a 3.5/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
G-Form scored a -51 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of G-Form would recommend the brand to a friend. ENPS measures how likely G-Form employees would recommend working at G-Form to a friend.
Net Promoter Score
-51
NPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 23% | Promoters |
|---|---|
| 26% | Passive |
| 51% | Detractors |
