50
NPS
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Galaxy Entertainment Group
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About Galaxy Entertainment Group's Brand
Galaxy Entertainment Group is a developer and operator of integrated entertainment and resort facilities located in Asia.
Brand at a Glance
76%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Galaxy Entertainment Group NPS
Galaxy Entertainment Group's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Galaxy Entertainment Group's customers would recommend using the product based on a scale of -100 to 100.
Galaxy Entertainment Group Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Galaxy Entertainment Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Oct 2023 100 | Oct 2023 | 100 |
Jan 2024 66 | Jan 2024 | 66 |
May 2024 75 | May 2024 | 75 |
Jan 2025 60 | Jan 2025 | 60 |
Jan 2026 50 | Jan 2026 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Galaxy Entertainment Group NPS by Ethnicity
Galaxy Entertainment Group's NPS was rated 33 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 33 | Asian or Pacific Islander | 33 |
Galaxy Entertainment Group Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Galaxy Entertainment Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Galaxy Entertainment Group Customer Loyalty Score by Ethnicity
Galaxy Entertainment Group's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Galaxy Entertainment Group.
100
out of 100
Asian or Pacific Islander
Galaxy Entertainment Group Product Quality
3.5/5
Galaxy Entertainment Group has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Galaxy Entertainment Group Product Information
Galaxy Entertainment Group’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
Gaming
Quick Insights into Galaxy Entertainment Group Product Quality
Galaxy Entertainment Group's Product Quality score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Galaxy Entertainment Group's Product Quality.
Ranked Galaxy Entertainment Group Product Quality the Highest
Galaxy Entertainment Group Product Quality Score by Ethnicity
Galaxy Entertainment Group's Product Quality score was rated 3.5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Galaxy Entertainment Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Galaxy Entertainment Group Pricing
Galaxy Entertainment Group ROI & Value For Money
3.5/5
Galaxy Entertainment Group has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Galaxy Entertainment Group ROI
Galaxy Entertainment Group's ROI score was rated highest by Asian or Pacific Islander customers.
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Ranked Galaxy Entertainment Group ROI the Highest
Galaxy Entertainment Group ROI Score by Ethnicity
Galaxy Entertainment Group's ROI score was rated 3.6 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Galaxy Entertainment Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Galaxy Entertainment Group Customer Satisfaction (CSAT)
Galaxy Entertainment Group Customer Satisfaction (CSAT) Score
100 / 100
Galaxy Entertainment Group has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
83%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Galaxy Entertainment Group Customer Satisfaction
Galaxy Entertainment Group's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Galaxy Entertainment Group's Customer Satisfaction.
Ranked Galaxy Entertainment Group Customer Satisfaction the Highest
Galaxy Entertainment Group Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Galaxy Entertainment Group's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Galaxy Entertainment Group.
100 / 100
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Galaxy Entertainment Group Customer Service
3.6/5
Galaxy Entertainment Group has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Galaxy Entertainment Group's Customer Service
Address
5/F, C. Com. Do Grupo Brilhantismo,, 181-187, Ala. Dr. Carlos D’Assumpcao, Central, AZ
Website
http://www.galaxyentertainment.com
Phone Number
+852 2201 2202
Quick Insights into Galaxy Entertainment Group Customer Service
Galaxy Entertainment Group's Customer Service score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Galaxy Entertainment Group's Customer Service score.
Ranked Galaxy Entertainment Group Customer Service the Highest
Galaxy Entertainment Group Customer Service Score by Ethnicity
Galaxy Entertainment Group's Customer Service score was rated 3.8 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Galaxy Entertainment Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Galaxy Entertainment Group as an Employer
3.7/5
Galaxy Entertainment Group has a 3.7/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of Galaxy Entertainment Group
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Galaxy Entertainment Group scored a 50 for Net Promoter Score and a -80 for Employee Net Promoter Score. NPS gauges how likely a customer of Galaxy Entertainment Group would recommend the brand to a friend. ENPS measures how likely Galaxy Entertainment Group employees would recommend working at Galaxy Entertainment Group to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-80
eNPS Score
| 0% | Promoters |
|---|---|
| 20% | Passive |
| 80% | Detractors |
