0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Galls
Marketing or Exec? Claim Your Free Account
About Galls' Brand
The Authority in Public Safety Equipment and Apparel.
Brand at a Glance
68%
Customer Loyalty
3.1/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Galls NPS
Galls's Net Promoter Score (NPS) is a 0 with 45% Promoters, 10% Passives, and 45% Detractors. Net Promoter Score tracks whether Galls's customers would recommend using the product based on a scale of -100 to 100.
Galls Overall NPS
| 45% | Promoters |
|---|---|
| 10% | Passives |
| 45% | Detractors |
Galls NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 63 | Sep 2022 | 63 |
Jan 2023 66 | Jan 2023 | 66 |
Jun 2023 50 | Jun 2023 | 50 |
Jul 2023 36 | Jul 2023 | 36 |
Oct 2023 30 | Oct 2023 | 30 |
Nov 2023 22 | Nov 2023 | 22 |
Apr 2024 13 | Apr 2024 | 13 |
Jun 2024 7 | Jun 2024 | 7 |
Jul 2024 6 | Jul 2024 | 6 |
Aug 2024 0 | Aug 2024 | 0 |
Sep 2024 -5 | Sep 2024 | -5 |
Mar 2025 0 | Mar 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Galls NPS by Gender
Galls's NPS was rated -51 by Male customers on Comparably.
Male
-51
Galls's NPS was rated -51 by Male customers on Comparably.
16%
Promoters
17%
Passives
67%
Detractors
Female
N/A
Galls's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Galls NPS by Ethnicity
Galls's NPS was rated -28 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -28 | Caucasian | -28 |
Galls NPS by Usage
Galls's NPS was rated the highest by customers who have used Galls's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
Over 10 Years -67 | Over 10 Years | -67 |
Galls Customer Reviews
Out of the 3 Galls customer reviews 2 were positive and 1 was constructive. Galls customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Galls Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Galls users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Galls Customer Loyalty Score by Gender
Galls's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Galls.
Male
70%
Yes
Female
N/A
Yes
Galls Customer Loyalty Score by Ethnicity
Galls's Customer Loyalty score was rated 74% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Galls.
74
out of 100
Caucasian
Galls Customer Loyalty Score by Usage
Galls's Customer Loyalty score was rated the highest by customers who have used Galls's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Galls Product Quality
3.1/5
Galls has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Galls' overall Product Quality score rated by its users and customers.
Galls Product Information
Galls’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.galls.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Fashion and Beauty
Ecommerce and Marketplaces
Government & Legal
Marketplaces
Quick Insights into Galls Product Quality
Galls's Product Quality score was rated highest by customers who have used Galls's products/services for Less than 1 Year, and rated lowest by customers who have used Galls's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Galls' Product Quality.
Ranked Galls Product Quality the Highest
Ranked Galls Product Quality the Lowest
Galls Product Quality Score by Gender
Galls's Product Quality score was rated 2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Galls.
Male
2/5
Female
N/A
Galls Product Quality Score by Ethnicity
Galls's Product Quality score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Galls.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Galls Product Quality Score by Usage
Galls's Product Quality score was rated the highest by customers who have used Galls's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Galls Pricing
Galls ROI & Value For Money
3.4/5
Galls has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Galls' overall ROI score rated by its users and customers.
Quick Insights into Galls ROI
Galls's ROI score was rated highest by customers who have used Galls's products/services for Less than 1 Year, and rated lowest by customers who have used Galls's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Galls' ROI score.
Ranked Galls ROI the Highest
Ranked Galls ROI the Lowest
Galls ROI Score by Gender
Galls's ROI score was rated 2.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Galls.
Male
2.3/5
Female
N/A
Galls ROI Score by Ethnicity
Galls's ROI score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Galls.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Galls ROI Score by Usage
Galls's ROI score was rated the highest by customers who have used Galls's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Galls Customer Satisfaction (CSAT)
Galls Customer Satisfaction (CSAT) Score
39 / 100
Galls has an overall Customer Satisfaction score of 39 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
17%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
17%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Galls Customer Satisfaction
Galls's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Galls' Customer Satisfaction.
Ranked Galls Customer Satisfaction the Highest
Galls Customer Satisfaction Score by Gender
Galls's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Galls.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Galls Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Galls' Customer Satisfaction (CSAT) score was rated 43% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Galls.
43 / 100
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
57%
Galls Customer Satisfaction Score by Usage
Galls's Customer Satisfaction score was rated 33 points by customers who have used Galls's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Galls Customer Service
3.4/5
Galls has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Galls' overall Customer Service score rated by its users and customers.
About Galls's Customer Service
Address
1300 Russell Cave Rd, Lexington, KY
Website
http://www.galls.com/
Phone Number
8592661608
Quick Insights into Galls Customer Service
Galls's Customer Service score was rated highest by customers who have used Galls's products/services for Less than 1 Year, and rated lowest by customers who have used Galls's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Galls' Customer Service score.
Ranked Galls Customer Service the Highest
Ranked Galls Customer Service the Lowest
Galls Customer Service Score by Gender
Galls's Customer Service score was rated 1.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Galls.
Male
1.9/5
Female
N/A
Galls Customer Service Score by Ethnicity
Galls's Customer Service score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Galls.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Galls Customer Service Score by Usage
Galls's Customer Service score was rated the highest by customers who have used Galls's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Galls as an Employer
3.3/5
Galls has a 3.3/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Galls scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Galls would recommend the brand to a friend. ENPS measures how likely Galls employees would recommend working at Galls to a friend.
Net Promoter Score
0
NPS Score
| 45% | Promoters |
|---|---|
| 10% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 38% | Promoters |
|---|---|
| 24% | Passive |
| 38% | Detractors |
