-100
NPS
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Gateway Foundation
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About Gateway Foundation's Brand
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Gateway Foundation NPS
Gateway Foundation's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Gateway Foundation's customers would recommend using the product based on a scale of -100 to 100.
Gateway Foundation Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Gateway Foundation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -100 | Jan 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gateway Foundation Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Gateway Foundation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Gateway Foundation Product Quality
1.5/5
Gateway Foundation has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Gateway Foundation's overall Product Quality score rated by its users and customers.
Gateway Foundation Product Information
Gateway Foundation’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Gateway Foundation Pricing
Gateway Foundation ROI & Value For Money
1.5/5
Gateway Foundation has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Gateway Foundation's overall ROI score rated by its users and customers.
Gateway Foundation Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Gateway Foundation Customer Service
1.5/5
Gateway Foundation has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Gateway Foundation's overall Customer Service score rated by its users and customers.
About Gateway Foundation's Customer Service
Address
Chicago, IL
Website
https://www.gatewayfoundation.org
Gateway Foundation as an Employer
Consumer vs. Employees
Gateway Foundation scored a -100 for Net Promoter Score and a -57 for Employee Net Promoter Score. NPS gauges how likely a customer of Gateway Foundation would recommend the brand to a friend. ENPS measures how likely Gateway Foundation employees would recommend working at Gateway Foundation to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-57
eNPS Score
| 14% | Promoters |
|---|---|
| 15% | Passive |
| 71% | Detractors |
