50
NPS
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Gati Limited
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About Gati Limited's Brand
Gati has transformed the logistic industry in India with many a path breaking and revolutionary initiatives.
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Gati Limited NPS
Gati Limited's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Gati Limited's customers would recommend using the product based on a scale of -100 to 100.
Gati Limited Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Gati Limited NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 0 | May 2022 | 0 |
Feb 2023 50 | Feb 2023 | 50 |
Nov 2023 66 | Nov 2023 | 66 |
Feb 2025 50 | Feb 2025 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gati Limited Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Gati Limited users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Gati Limited Product Quality
4/5
Gati Limited has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Gati Limited's overall Product Quality score rated by its users and customers.
Gati Limited Product Information
Gati Limited’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.gati.com/
- Company Size
- 5,001-10,000 Employees
Gati Limited Pricing
Gati Limited ROI & Value For Money
4/5
Gati Limited has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Gati Limited's overall ROI score rated by its users and customers.
Gati Limited Customer Satisfaction (CSAT)
Gati Limited Customer Satisfaction (CSAT) Score
100 / 100
Gati Limited has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Gati Limited Customer Service
4/5
Gati Limited has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Gati Limited's Customer Service
Address
1-7-293, M.G.Road, 500 003 India
Website
http://www.gati.com/
Phone Number
91407844660
Gati Limited as an Employer
4.3/5
Gati Limited has a 4.3/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Gati Limited scored a 50 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of Gati Limited would recommend the brand to a friend. ENPS measures how likely Gati Limited employees would recommend working at Gati Limited to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 12% | Promoters |
|---|---|
| 50% | Passive |
| 38% | Detractors |
