66
NPS
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GBS
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About GBS' Brand
GBS is a software and services company developing cloud automation and IBM Lotus Notes and Domino.
Brand at a Glance
76%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
GBS NPS
GBS's Net Promoter Score (NPS) is a 66 with 83% Promoters, 0% Passives, and 17% Detractors. Net Promoter Score tracks whether GBS's customers would recommend using the product based on a scale of -100 to 100.
GBS Overall NPS
| 83% | Promoters |
|---|---|
| 0% | Passives |
| 17% | Detractors |
GBS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Mar 2023 100 | Mar 2023 | 100 |
Apr 2023 100 | Apr 2023 | 100 |
Oct 2023 100 | Oct 2023 | 100 |
Apr 2024 67 | Apr 2024 | 67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GBS Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of GBS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GBS Product Quality
3.7/5
GBS has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock GBS' overall Product Quality score rated by its users and customers.
GBS Product Information
GBS’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://gbs.com
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
SaaS
GBS Pricing
GBS ROI & Value For Money
3.7/5
GBS has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock GBS' overall ROI score rated by its users and customers.
GBS Customer Satisfaction (CSAT)
GBS Customer Satisfaction (CSAT) Score
60 / 100
GBS has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
GBS Customer Service
3.8/5
GBS has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About GBS's Customer Service
Address
ATLANTA, 585 Molly Lane, Woodstock, GA
Website
http://gbs.com
Phone Number
49 3691 73530
GBS as an Employer
3.0/5
GBS has a 3.0/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
GBS scored a 66 for Net Promoter Score and a -32 for Employee Net Promoter Score. NPS gauges how likely a customer of GBS would recommend the brand to a friend. ENPS measures how likely GBS employees would recommend working at GBS to a friend.
Net Promoter Score
66
NPS Score
| 83% | Promoters |
|---|---|
| 0% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
-32
eNPS Score
| 26% | Promoters |
|---|---|
| 16% | Passive |
| 58% | Detractors |
