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GC Services Claimed Company
Discover opportunities to be a part of one of the greatest teams in the world! GC Services is where job seekers find careers and life-changing opportunities to expand their own professional development while being a part of a team culture where advancement is celebrated and expected!
GC Services' unique and distinguishing factors include our financial strength, industry longevity, and tenured executive leadership. We are one of the industry’s largest privately owned business process outsourcing (BPO) solutions providers in the United States with over 7,500 employees staffed throughout 30 geo-diverse contact center locations. read more
GC Services Company Culture
GC Services Culture
This score is derived from employee ratings & reviews3.9/5
GC Services' Overall Culture is rated B
Top Rated Culture Dimensions
Environment
B+Retention
B+Team
B+Compensation
BExecutive Team
BGC Services CEO
Top 50%Top 50% of Similar Size Companies on Comparably
Mario Baddour
66 /100
See More
Diversity at GC Services
N/A
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterWomen at GC Services
Top 30%Top 30% of Similar Size Companies on Comparably
B
Women at GC Services have rated Manager, Leadership, and Work Culture as the highest categories they have scored
GC Services eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 40%Top 40% of Similar Size Companies on Comparably
Recommend to a Friend?
4
GC Services employees are 4% more likely to recommend GC Services as a great place to work
| 44% | Promoters |
|---|---|
| 16% | Passives |
| 40% | Detractors |
Working at GC Services
Working at GC Services is rated average by 31 employees, across various culture dimensions. GC Services employees are most satisfied about Environment, Retention, and Team categories, putting GC Services’s culture in the Top 30% compared to similar sized companies on Comparably and in the Top 30% compared to other companies in Houston. See below in detail how working at GC Services was rated by employees.
Overall Company Culture at GC Services
B
Overall Company Culture at GC Services is rated B
Last updated months ago
Top
30%
GC Services ranks in the Top 30% of other companies on Comparably with 5,001-10,000 Employees for Overall Company Culture Score
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterGC Services Employee Reviews
Out of 36 GC Services employee reviews, 97% were positive. The remaining 3% were constructive reviews with the goal of helping GC Services improve their work culture.
| Positive Reviews | 97% |
|---|---|
| Constructive Feedback | 3% |
Positive Reviews From GC Services Employees
- What did you like most about the interview process?Received equipment in timely manner
- What did you like most about the interview process?On-line procedures that facilitate the experience to be quick and seamless.
- What makes you most happy at work?Diversity of work experience. Employees are able to pursue a multitude of careers and identify their own career path with supportive mangement.
GC Services Company Information
GC Services Company Overview
Discover opportunities to be a part of one of the greatest teams in the world! GC Services is where job seekers find careers and life-changing opportunities to expand their own professional development while being a part of a team culture where advancement is celebrated and expected! GC Services' unique and distinguishing factors include our financial strength, industry longevity, and tenured executive leadership. We are one of the industry’s largest privately owned business process outsourcing (BPO) solutions providers in the United States with over 7,500 employees staffed throughout 30 geo-diverse contact center locations.
GC Services was founded in 1957 and its current CEO is Mario Baddour. Since its inception 69 years ago, GC Services has grown to 5500 employees.
GC Services Mission, Vision & Values
GC Services Mission Statement
GC Services’ Mission is to deliver exceptional service for our clients by recruiting, educating and mentoring career-minded professionals to represent our clients’ brands with passion and excellence.
GC Services Vision Statement
GC Services' Vision is to be the most trusted, dynamic and digitally enabled brand that creates lasting relationships with our clients and employees.
GC Services Values
- We are in the business of helping people.
- We give our employees a chance to contribute in meaningful ways and they in turn lift the level of client service to new heights.
- We enhance the customer journey so that customers have a reason to say they love the brands they work with.
- We make sure our agents are engaged, they are happy, they love the people they work with and love their job.
Sustainability and Corporate Social Responsibility at GC Services
While “going green” may be a concept commonly associated with product manufacturers, we believe all companies and all people have an obligation and a moral duty to protect the environment and conserve resources. We recognize that being an environmentally responsible company is an ongoing and evolving obligation, one that requires us to continually understand, assess, and improve our environmental impact.
GC Services is committed to providing our services and conducting our business in a manner that minimizes our environmental impact.
We promote positive stewardship of the environment and its resources through initiatives implemented both at the local level and companywide. Efforts are far-reaching and include:
* Assessing our corporate greenhouse gas emissions and our impact on the environment, including that of our key vendors;
* Identifying our goals for reducing greenhouse gas emissions and for increasing efficiency and reducing waste
* Measure and publicly report our progress towards helping to sustain the environment.
Our employees are committed to supporting the communities in which they work and live. Each regional office participates in a number of community projects, including: food drives, back-to-school drives, fun runs for charity, sponsorship of local high school, college and Little League sports teams, blanket drives for the homeless veterans, animal shelter and pet food donation drives, Toys for Tots and the Christmas Angel Tree donation drives, to name a few.
| Headquarter | 6330 Gulfton St Houston, TX 77081 United States of America |
|---|---|
| Website | gcservices.info/ |
| Founding Date | 1957 |
| Tel | 877-374-0943 |
| Company Status | Private |
| Jobs | careers-gcserv.icims.com/jobs/intro |
| Social Sites |
GC Services Competitors
GC Services competitors include TP, Concentrix, Alorica, and Infosys. GC Services ranks 4th in Overall Culture Score on Comparably vs its competitors. See below how GC Services compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
If you are looking to grow professionally and expand your horizons, then GC Services may be the right place for you. GC Services provides a comfortable and inclusive work environment where we develop our employees and create opportunities for personal and professional growth. We have some of the most talented individuals on the planet working with us. Watch this video to hear from some of them!
The majority of our new job applicants come from internal referrals, which is a great testament to our engaging and supportive culture.
We offer a growth environment for ambitious professionals, great benefits and a culture that promotes from within.
We fully support a promote-from-within philosophy where advancement is celebrated and expected!
GC Services currently has over 30 call centers in the United States and around the world, two of which are in Manila, the Philippines.
With exceptional training opportunities, our employees are better equipped to define their career path and utilize the training solutions we provide to excel.
GC Services provides a safe, comfortable and inclusive work environment for our employees.
We offer a growth environment for ambitious professionals, great benefits and a culture that promotes from within.
Our management teams play a key role in agent development. They encourage eligible employees to advance their career paths and enter our employee development programs.
GC Services Employees
GC Services has 5500 employees. 31 employees at GC Services have reviewed GC Services across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 31 GC Services employees give their leadership a grade of B, or Top 35% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at GC Services are generally satisfied with their total compensation at GC Services, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at GC Services are pleased with their team. 31 Participants grade the quality of their coworkers a B+. The majority believe the meetings at GC Services are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at GC Services believe the environment at GC Services is positive. Most Participants believe the pace of work at GC Services is comfortably fast. About 77% of the employees at GC Services work 8 hours or less.
Overall, the employees at GC Services are generally happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining GC Services - Employee Onboarding
The prevailing opinion from Comparably users in Houston about their company is that it was prepared on their first day. Houston employees concluded that their overall onboarding experience was positive. 70% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
GC Services KPIs and OKRs
At this moment no GC Services employees have provided insight into whether or not they clearly understand GC Services' KPIs and OKRs.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
GC Services CEO & Leadership
GC Services CEO - Mario Baddour
66 /100
GC Services’s CEO Mario Baddour started in this role in 2022. Mario’s approval rate is just above average, putting Mario in the Top 50% of all CEOs of similar-sized companies on Comparably, and in the Bottom 40% compared to the CEOs of all other companies in Houston. Mario Baddour is well regarded by employees for the Environment GC Services offers, and ranks among the Top 20% of CEOs by employees in that category. When compared to GC Services’s competitors, Mario Baddour ranks just below Infosys’s CEO Salil Parekh. With Mario’s leadership, GC Services employee respondents are most happy about their Environment and Retention. Mario was rated slightly below average for Outlook.
GC Services Leadership
The GC Services Executive Team is rated a “B” and led by CEO Mario Baddour, Chief Human Resources Officer Niela Hill, and Chief Information Officer Craig Cappelle
Mario Baddour CEO / President
As GC Services’ Chief Executive Officer and President, Mario leads the organization responsible for delivering... read more
Niela Hill Chief Human Resources Officer
Niela Hill is Chief Human Resources Officer, responsible for the oversight of all Human Resources functions, including... read more
Craig Cappelle Chief Information Officer
As Chief Information Officer for GC Services, Craig Cappelle is responsible for managing the delivery of all Information... read more
Brad Battig Chief Compliance Officer & General Counsel
As GC Services’ Chief Compliance Officer and General Counsel, Brad is responsible for protecting GC Services and our... read more
Scott Cole Senior Vice President of Sales & Marketing
Scott Cole is the Senior Vice President of Sales and Marketing at GC Services and is responsible for sales and marketing... read more
GC Services Salaries
How much does GC Services pay?
How much do people at GC Services get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at GC Services is $65,000, or $31 per hour, while the estimated median salary is $83,100, or $39 per hour.
At GC Services, the highest paid job is a General Counsel at $170,179 annually and the lowest is a Receptionist at $45,000 annually. Average GC Services salaries by department include: Operations at $100,252, Business Development at $78,188, IT at $61,747, and Engineering at $119,300. Half of GC Services salaries are above $83,100.
17 employees at GC Services rank their Compensation in the Top 25% of similar sized companies in the US (based on 50 ratings) while 16 employees at GC Services rank their Perks And Benefits in the Top 35% of similar sized companies in the US (based on 16 ratings).
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $58k | $58k | 1st Percentile |
17th Percentile $73k | $73k | 17th Percentile |
33rd Percentile $85k | $85k | 33rd Percentile |
50th Percentile $135k | $135k | 50th Percentile |
67th Percentile $175k | $175k | 67th Percentile |
83rd Percentile $245k | $245k | 83rd Percentile |
100th Percentile $265k | $265k | 100th Percentile |
$65,000*
Average Compensation
$83,100*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
GC Services Salaries by Department
Diversity & Inclusion at GC Services
The Diversity score provides insights into how diverse employees feel and rate their work experience at GC Services across various culture dimensions.
GC Services is an Equal Opportunity Employer and provides a comfortable and inclusive work environment.
Ranked Culture the Highest
Ranked Culture the Lowest
GC Services Perks & Benefits
Biweekly paychecks - Rates vary by location and position; some positions may offer bonus opportunities or Performance Pay. Hourly employees have access to earned wages from their next paycheck with PayActiv. Discount programs: Cell phone, car buying, and PC purchasing discount opportunities. Medical Insurance - PPO network and, in some locations, an HMO plan. Telemedicine phone and video appointment services included with medical. Dental Insurance includes preventive, basic, major, and dependent orthodontic cover Long and Short Term Disability, Tuition Reimbursement, Referral Programs and Life Assistance Program.
Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Maternity / Paternity Leave
Financial Benefits
- 401K / Retirement Plan
- Performance Bonus
- Tuition Reimbursement
Office Perks
- Company Social Outings
- Work From Home Policy
GC Services PTO
GC Services PTO policy is a critical component of the benefits package offered to employees.
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GC Services Careers
GC Services Jobs
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Frequently Asked Questions regarding GC Services
What is GC Services address?
GC Services location is at 6330 Gulfton St
Who is the CEO of GC Services?
GC Services CEO is Mario Baddour, their score by employees is 66
What are the salaries in GC Services
The average salary for employees in GC Services is 65000$
What is GC Services eNPS?
The eNPS for GC Services is 4
What is the salary for Contracts Specialist in GC Services?
Contracts Specialist average salary in the US is 71k
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