-73
NPS
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Geek Squad
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About Geek Squad's Brand
Geek Squad is the first national 24-hour task force dedicated to solving the world (TM)s technology challenges.
Brand at a Glance
71%
Customer Loyalty
1.6/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Geek Squad NPS
Geek Squad's Net Promoter Score (NPS) is a -73 with 12% Promoters, 3% Passives, and 85% Detractors. Net Promoter Score tracks whether Geek Squad's customers would recommend using the product based on a scale of -100 to 100.
Geek Squad Overall NPS
| 12% | Promoters |
|---|---|
| 3% | Passives |
| 85% | Detractors |
Geek Squad NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2025 -75 | Feb 2025 | -75 |
Mar 2025 -75 | Mar 2025 | -75 |
Apr 2025 -75 | Apr 2025 | -75 |
May 2025 -73 | May 2025 | -73 |
Jun 2025 -73 | Jun 2025 | -73 |
Jul 2025 -73 | Jul 2025 | -73 |
Aug 2025 -73 | Aug 2025 | -73 |
Sep 2025 -73 | Sep 2025 | -73 |
Oct 2025 -75 | Oct 2025 | -75 |
Nov 2025 -75 | Nov 2025 | -75 |
Dec 2025 -73 | Dec 2025 | -73 |
Jan 2026 -73 | Jan 2026 | -73 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Geek Squad NPS by Gender
Female customers rated Geek Squad's NPS 4 points higher than Male customers.
Male
-82
Geek Squad's NPS was rated -82 by Male customers on Comparably.
7%
Promoters
4%
Passives
89%
Detractors
Female
-78
Geek Squad's NPS was rated -78 by Female customers on Comparably.
10%
Promoters
2%
Passives
88%
Detractors
Geek Squad NPS by Ethnicity
Geek Squad's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -79 | Caucasian | -79 |
Hispanic or Latino -84 | Hispanic or Latino | -84 |
African American/Black -74 | African American/Black | -74 |
Asian or Pacific Islander -34 | Asian or Pacific Islander | -34 |
Native American -100 | Native American | -100 |
Other -83 | Other | -83 |
Geek Squad NPS by Age
Geek Squad's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Geek Squad NPS by Usage
Geek Squad's NPS was rated the highest by customers who have used Geek Squad's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -84 | Less than 1 Year | -84 |
1 to 2 Years -80 | 1 to 2 Years | -80 |
2 to 5 Years -77 | 2 to 5 Years | -77 |
5 to 10 Years -80 | 5 to 10 Years | -80 |
Over 10 Years -75 | Over 10 Years | -75 |
Geek Squad Customer Reviews
Out of the 71 Geek Squad customer reviews 9 were positive and 62 were constructive. Geek Squad customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Geek Squad Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Geek Squad users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Geek Squad Customer Loyalty Score by Gender
Female customers rated Geek Squad's Customer Loyalty score 5% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Geek Squad.
Male
69%
Yes
Female
74%
Yes
Geek Squad Customer Loyalty Score by Ethnicity
Geek Squad's Customer Loyalty score was rated the highest by Native American customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Geek Squad.
71
out of 100
Caucasian
58
out of 100
Hispanic or Latino
64
out of 100
African American/Black
55
out of 100
Asian or Pacific Islander
100
out of 100
Native American
65
out of 100
Other
Geek Squad Customer Loyalty Score by Age
Geek Squad's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Geek Squad.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 33% | 18-25 | 33% |
26-30 70% | 26-30 | 70% |
31-35 66% | 31-35 | 66% |
36-40 64% | 36-40 | 64% |
41-45 90% | 41-45 | 90% |
46-50 58% | 46-50 | 58% |
51-55 72% | 51-55 | 72% |
56-60 63% | 56-60 | 63% |
61-65 69% | 61-65 | 69% |
66+ 75% | 66+ | 75% |
Geek Squad Customer Loyalty Score by Usage
Geek Squad's Customer Loyalty score was rated the highest by customers who have used Geek Squad's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Geek Squad Customer Loyalty Score by Industry
Geek Squad's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Public Relations and Communications industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Geek Squad Product Quality
1.6/5
Geek Squad has an overall Product Quality score of 1.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Geek Squad's overall Product Quality score rated by its users and customers.
Geek Squad Product Information
Geek Squad’s product quality score is a 1.6 out of 5 as rated by its users and customers. Reviewers from the Consulting industry rated Geek Squad's product the highest. Reviewers from the Tech industry rated Geek Squad the lowest at 1.5.
- Website
- http://www.geeksquad.com
- Company Size
- 10,000+ Employees
Industry
Tech
Enterprise
SaaS
Travel
Quick Insights into Geek Squad Product Quality
Geek Squad's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Geek Squad's Product Quality.
Ranked Geek Squad Product Quality the Highest
Ranked Geek Squad Product Quality the Lowest
Geek Squad Product Quality Score by Gender
Geek Squad's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Geek Squad.
Male
1.5/5
Female
1.5/5
Geek Squad Product Quality Score by Ethnicity
Geek Squad's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Geek Squad.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 2.7 | Asian or Pacific Islander | 2.7 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
Geek Squad Product Quality Score by Age
Geek Squad's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Geek Squad.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.1 | 18-25 | 2.1 |
26-30 1.6 | 26-30 | 1.6 |
31-35 2.6 | 31-35 | 2.6 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Geek Squad Product Quality Score by Usage
Geek Squad's Product Quality score was rated 1.5 stars by customers who have used Geek Squad's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Geek Squad Product Quality Score by Industry
Geek Squad's Product Quality score was rated the highest by Consulting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Geek Squad Pricing
Geek Squad ROI & Value For Money
1.5/5
Geek Squad has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Geek Squad's overall ROI score rated by its users and customers.
Geek Squad Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry. The users from the Accounting industry think that they had the lowest ROI from Geek Squad.
Quick Insights into Geek Squad ROI
Geek Squad's ROI score was rated highest by customers ages 31-35, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Geek Squad's ROI score.
Ranked Geek Squad ROI the Highest
Ranked Geek Squad ROI the Lowest
Geek Squad ROI Score by Gender
Geek Squad's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Geek Squad.
Male
1.5/5
Female
1.5/5
Geek Squad ROI Score by Ethnicity
Geek Squad's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Geek Squad.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.6 | African American/Black | 1.6 |
Asian or Pacific Islander 2.6 | Asian or Pacific Islander | 2.6 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
Geek Squad ROI Score by Age
Geek Squad's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Geek Squad.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.1 | 18-25 | 2.1 |
26-30 1.6 | 26-30 | 1.6 |
31-35 2.8 | 31-35 | 2.8 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Geek Squad ROI Score by Usage
Geek Squad's ROI score was rated 1.5 stars by customers who have used Geek Squad's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Geek Squad ROI Score by Industry
Geek Squad's ROI score was rated the highest by Architecture and Planning industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Geek Squad Customer Satisfaction (CSAT)
Geek Squad Customer Satisfaction (CSAT) Score
16 / 100
Geek Squad has an overall Customer Satisfaction score of 16 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
9%
Satisfied
7%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
18%
Very Dissatisfied
60%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Geek Squad Customer Satisfaction
Geek Squad's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers from the Retail industry.
Sign Up to unlock insights into how customers have ranked Geek Squad's Customer Satisfaction.
Ranked Geek Squad Customer Satisfaction the Highest
Ranked Geek Squad Customer Satisfaction the Lowest
Geek Squad Customer Satisfaction Score by Gender
Male customers rated Geek Squad's Customer Satisfaction score 4 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Geek Squad.
15 / 100
MaleVery Satisfied | 7% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 23% | |
Very Dissatisfied | 56% |
11 / 100
FemaleVery Satisfied | 8% | |
|---|---|---|
Satisfied | 3% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 16% | |
Very Dissatisfied | 70% |
Geek Squad Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Geek Squad's Customer Satisfaction (CSAT) score was rated 13% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Geek Squad.
13 / 100
Very Satisfied
7%
Satisfied
6%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
18%
Very Dissatisfied
63%
CSAT according to Hispanic or Latino
Geek Squad's Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Geek Squad.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
75%
CSAT according to African American/Black
Geek Squad's Customer Satisfaction (CSAT) score was rated 27% according to African American/Black users and customers.
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27 / 100
Very Satisfied
9%
Satisfied
18%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
55%
CSAT according to Asian or Pacific Islander
Geek Squad's Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Geek Squad.
50 / 100
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
33%
CSAT according to Native American
Geek Squad's Customer Satisfaction (CSAT) score was rated 0% according to Native American users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Geek Squad.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Other
Geek Squad's Customer Satisfaction (CSAT) score was rated 11% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Geek Squad.
11 / 100
Very Satisfied
8%
Satisfied
3%
Neither Satisfied nor Dissatisfied
1%
Dissatisfied
28%
Very Dissatisfied
60%
Geek Squad Customer Satisfaction Score by Age
Geek Squad's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Geek Squad.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 28% | |||||||||||||||
| 26-30 | 33% | |||||||||||||||
| 31-35 | 58% | |||||||||||||||
| 36-40 | 25% | |||||||||||||||
| 41-45 | 25% | |||||||||||||||
| 46-50 | 18% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 11% | |||||||||||||||
| 61-65 | 6% | |||||||||||||||
| 66+ | 13% |
Geek Squad Customer Satisfaction Score by Usage
Geek Squad's Customer Satisfaction score was rated the highest by customers who have used Geek Squad's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Geek Squad Customer Satisfaction Score by Industry
Geek Squad's Customer Satisfaction score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Retail industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Geek Squad Customer Satisfaction Score by Industry",
"text": "Geek Squad's Customer Satisfaction score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Retail industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 8,
"stars": 0,
"csatScore": 8,
"text": "Geek Squad's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 8
},
{
"label": "Accounting",
"groupId": 495,
"score": 6,
"stars": 0,
"csatScore": 6,
"text": "Geek Squad's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 6
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 34,
"stars": 0,
"csatScore": 34,
"text": "Geek Squad's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 34
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Geek Squad's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 30,
"stars": 0,
"csatScore": 30,
"text": "Geek Squad's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 30
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 11,
"stars": 0,
"csatScore": 11,
"text": "Geek Squad's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 11
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Geek Squad's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Construction",
"groupId": 510,
"score": 11,
"stars": 0,
"csatScore": 11,
"text": "Geek Squad's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 11
},
{
"label": "Consulting",
"groupId": 511,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Geek Squad's Customer Satisfaction score is rated by Consulting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Education",
"groupId": 515,
"score": 18,
"stars": 0,
"csatScore": 18,
"text": "Geek Squad's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 18
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Geek Squad's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Geek Squad's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Insurance",
"groupId": 526,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Geek Squad's Customer Satisfaction score is rated by Insurance customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Legal",
"groupId": 529,
"score": 8,
"stars": 0,
"csatScore": 8,
"text": "Geek Squad's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 8
},
{
"label": "Manufacturing and Machinery",
"groupId": 533,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Geek Squad's Customer Satisfaction score is rated by Manufacturing and Machinery customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 50
},
{
"label": "Professional Services",
"groupId": 549,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Geek Squad's Customer Satisfaction score is rated by Professional Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Public Relations and Communications",
"groupId": 550,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Geek Squad's Customer Satisfaction score is rated by Public Relations and Communications customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Real Estate",
"groupId": 554,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Geek Squad's Customer Satisfaction score is rated by Real Estate customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Retail",
"groupId": 559,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Geek Squad's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}Geek Squad Customer Service
1.5/5
Geek Squad has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Geek Squad's overall Customer Service score rated by its users and customers.
About Geek Squad's Customer Service
Address
622 Broadway, New York City, NY
Website
http://www.geeksquad.com
Phone Number
800-433-5778
Quick Insights into Geek Squad Customer Service
Geek Squad's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Geek Squad's Customer Service score.
Ranked Geek Squad Customer Service the Highest
Ranked Geek Squad Customer Service the Lowest
Geek Squad Customer Service Score by Gender
Geek Squad's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Geek Squad.
Male
1.5/5
Female
1.5/5
Geek Squad Customer Service Score by Ethnicity
Geek Squad's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Geek Squad.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 2.6 | Asian or Pacific Islander | 2.6 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
Geek Squad Customer Service Score by Age
Geek Squad's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Geek Squad.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.5 | 18-25 | 2.5 |
26-30 1.8 | 26-30 | 1.8 |
31-35 2.8 | 31-35 | 2.8 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Geek Squad Customer Service Score by Usage
Geek Squad's Customer Service score was rated the highest by customers who have used Geek Squad's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Geek Squad Customer Service Score by Industry
Geek Squad's Customer Service score was rated the highest by Consulting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Geek Squad as an Employer
3.7/5
Geek Squad has a 3.7/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Geek Squad scored a -73 for Net Promoter Score and a -4 for Employee Net Promoter Score. NPS gauges how likely a customer of Geek Squad would recommend the brand to a friend. ENPS measures how likely Geek Squad employees would recommend working at Geek Squad to a friend.
Net Promoter Score
-73
NPS Score
| 12% | Promoters |
|---|---|
| 3% | Passive |
| 85% | Detractors |
Employee Net Promoter Score
-4
eNPS Score
| 37% | Promoters |
|---|---|
| 22% | Passive |
| 41% | Detractors |
