Geek Squad Employee Reviews
Out of 95 Geek Squad employee reviews, 30% were positive. The remaining 70% were constructive reviews with the goal of helping Geek Squad improve their work culture.
What does the leadership team need to get better at?
Understand the Client's problem and assign the work to the Agent that knows how to resolve it. They also need to l;earn how to separate Geek Squad from sales. As of 2013-current (2021), the manager expect that when no Client's are present, an Agent assists on the sales floor, ignoring required work.
Why do you feel undervalued and what would make you feel better about your compensation?
Agents are separated into two categories in-store, Counter Agents and Advanced Repair Agents. This creates a rift, when the expectation is for the CA to do quick repairs, but they are not compensated as a Repair Agent.
What do your coworkers need to improve and how could you work together better?
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What needs to change to make the company culture better?
There aren't any Environment reviews of Geek Squad yet.
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What would you improve about your company's interview process?
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What's going wrong and how can it be improved?
11-7:30 shifts, except Monday and Thursday. Manager has favorites and consistantly states that "she knows nothing about repair, but needs the position to build her resume".
What would you most like to see improved at your company?
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