0
NPS
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Gehl Foods
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About Gehl Foods' Brand
Gehl Foods is a Germantown, Wisconsin-based maker of ready-to-serve, real dairy products.
Brand at a Glance
72%
Customer Loyalty
3.5/5
Product Quality
3.3/5
Pricing
3.4/5
Customer Service
Gehl Foods NPS
Gehl Foods's Net Promoter Score (NPS) is a 0 with 43% Promoters, 14% Passives, and 43% Detractors. Net Promoter Score tracks whether Gehl Foods's customers would recommend using the product based on a scale of -100 to 100.
Gehl Foods Overall NPS
| 43% | Promoters |
|---|---|
| 14% | Passives |
| 43% | Detractors |
Gehl Foods NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Apr 2022 50 | Apr 2022 | 50 |
Jan 2023 -25 | Jan 2023 | -25 |
Dec 2024 0 | Dec 2024 | 0 |
Mar 2025 17 | Mar 2025 | 17 |
Jan 2026 -1 | Jan 2026 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gehl Foods Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Gehl Foods users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Gehl Foods Product Quality
3.5/5
Gehl Foods has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Gehl Foods' overall Product Quality score rated by its users and customers.
Gehl Foods Product Information
Gehl Foods’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.gehlfoods.com/
- Company Size
- 201-500 Employees
Industry
Tech
Food & Beverages
Gehl Foods Pricing
Gehl Foods ROI & Value For Money
3.3/5
Gehl Foods has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Gehl Foods Customer Satisfaction (CSAT)
Gehl Foods Customer Satisfaction (CSAT) Score
71 / 100
Gehl Foods has an overall Customer Satisfaction score of 71 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
28%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Gehl Foods Customer Service
3.4/5
Gehl Foods has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Gehl Foods's Customer Service
Address
N116 W15970 Main Street, Germantown, WI
Website
http://www.gehlfoods.com/
Phone Number
(262) 251-9318
Gehl Foods as an Employer
3.4/5
Gehl Foods has a 3.4/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Gehl Foods scored a 0 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Gehl Foods would recommend the brand to a friend. ENPS measures how likely Gehl Foods employees would recommend working at Gehl Foods to a friend.
Net Promoter Score
0
NPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
