-40
NPS
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Gems N Gems
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About Gems N Gems' Brand
At Gemsngems.com, we specialize in supplying synthetic emeralds made by the hydrothermal process.
Brand at a Glance
73%
Customer Loyalty
3.5/5
Product Quality
2.9/5
Pricing
3/5
Customer Service
Gems N Gems NPS
Gems N Gems's Net Promoter Score (NPS) is a -40 with 20% Promoters, 20% Passives, and 60% Detractors. Net Promoter Score tracks whether Gems N Gems's customers would recommend using the product based on a scale of -100 to 100.
Gems N Gems Overall NPS
| 20% | Promoters |
|---|---|
| 20% | Passives |
| 60% | Detractors |
Gems N Gems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
Dec 2022 0 | Dec 2022 | 0 |
Mar 2023 -25 | Mar 2023 | -25 |
Apr 2023 -40 | Apr 2023 | -40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gems N Gems Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Gems N Gems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Gems N Gems Product Quality
3.5/5
Gems N Gems has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Gems N Gems Product Information
Gems N Gems’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.gemsngems.com/
- Company Size
- 1-10 Employees
Gems N Gems Pricing
Gems N Gems ROI & Value For Money
2.9/5
Gems N Gems has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Gems N Gems Customer Satisfaction (CSAT)
Gems N Gems Customer Satisfaction (CSAT) Score
60 / 100
Gems N Gems has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Gems N Gems Customer Service
3/5
Gems N Gems has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Gems N Gems's Customer Service
Website
http://www.gemsngems.com/
Gems N Gems as an Employer
Consumer vs. Employees
Gems N Gems scored a -40 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of Gems N Gems would recommend the brand to a friend. ENPS measures how likely Gems N Gems employees would recommend working at Gems N Gems to a friend.
Net Promoter Score
-40
NPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 44% | Promoters |
|---|---|
| 25% | Passive |
| 31% | Detractors |
