-27
NPS
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Gene Juarez
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About Gene Juarez's Brand
"Gene Juarez Salons & Spas provides haircut, balayage, skin care and spa."
Brand at a Glance
80%
Customer Loyalty
2.5/5
Product Quality
2.2/5
Pricing
2.7/5
Customer Service
Gene Juarez NPS
Gene Juarez's Net Promoter Score (NPS) is a -27 with 33% Promoters, 7% Passives, and 60% Detractors. Net Promoter Score tracks whether Gene Juarez's customers would recommend using the product based on a scale of -100 to 100.
Gene Juarez Overall NPS
| 33% | Promoters |
|---|---|
| 7% | Passives |
| 60% | Detractors |
Gene Juarez NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 33 | May 2021 | 33 |
Jul 2021 25 | Jul 2021 | 25 |
Aug 2021 0 | Aug 2021 | 0 |
Sep 2021 -17 | Sep 2021 | -17 |
May 2022 -13 | May 2022 | -13 |
Jun 2022 -22 | Jun 2022 | -22 |
Jul 2022 -10 | Jul 2022 | -10 |
Aug 2022 -18 | Aug 2022 | -18 |
Dec 2022 -25 | Dec 2022 | -25 |
Jul 2023 -32 | Jul 2023 | -32 |
Aug 2025 -22 | Aug 2025 | -22 |
Mar 2026 -27 | Mar 2026 | -27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gene Juarez NPS by Gender
Gene Juarez's NPS was rated -60 by Female customers on Comparably.
Female
-60
Gene Juarez's NPS was rated -60 by Female customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Male
N/A
Gene Juarez's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Gene Juarez Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Gene Juarez users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Gene Juarez Customer Loyalty Score by Gender
Gene Juarez's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
Gene Juarez Product Quality
2.5/5
Gene Juarez has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Gene Juarez Product Information
Gene Juarez’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- www.genejuarez.com
- Company Size
- 51-200 Employees
Industry
Tech
Travel
Quick Insights into Gene Juarez Product Quality
Gene Juarez's Product Quality score was rated highest by Female customers.
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Ranked Gene Juarez Product Quality the Highest
Gene Juarez Product Quality Score by Gender
Gene Juarez's Product Quality score was rated 1.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Gene Juarez.
Female
1.6/5
Male
N/A
Gene Juarez Pricing
Gene Juarez ROI & Value For Money
2.2/5
Gene Juarez has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Quick Insights into Gene Juarez ROI
Gene Juarez's ROI score was rated highest by Female customers.
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Ranked Gene Juarez ROI the Highest
Gene Juarez ROI Score by Gender
Gene Juarez's ROI score was rated 1.5 by Female customers on Comparably.
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Female
1.5/5
Male
N/A
Gene Juarez Customer Satisfaction (CSAT)
Gene Juarez Customer Satisfaction (CSAT) Score
40 / 100
Gene Juarez has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Gene Juarez Customer Service
2.7/5
Gene Juarez has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Gene Juarez's Customer Service
Address
Bellevue, WA
Website
www.genejuarez.com
Quick Insights into Gene Juarez Customer Service
Gene Juarez's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Gene Juarez's Customer Service score.
Ranked Gene Juarez Customer Service the Highest
Gene Juarez Customer Service Score by Gender
Gene Juarez's Customer Service score was rated 2.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Gene Juarez.
Female
2.1/5
Male
N/A
Gene Juarez as an Employer
3.4/5
Gene Juarez has a 3.4/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Gene Juarez scored a -27 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Gene Juarez would recommend the brand to a friend. ENPS measures how likely Gene Juarez employees would recommend working at Gene Juarez to a friend.
Net Promoter Score
-27
NPS Score
| 33% | Promoters |
|---|---|
| 7% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
