-86
NPS
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Generations Healthcare
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About Generations Healthcare's Brand
Through our skilled nursing and rehabilitation programs, our facility teams specialize in getting patients back on their feet and back into their homes.
Brand at a Glance
45%
Customer Loyalty
1.9/5
Product Quality
1.6/5
Pricing
1.5/5
Customer Service
Generations Healthcare NPS
Generations Healthcare's Net Promoter Score (NPS) is a -86 with 7% Promoters, 0% Passives, and 93% Detractors. Net Promoter Score tracks whether Generations Healthcare's customers would recommend using the product based on a scale of -100 to 100.
Generations Healthcare Overall NPS
| 7% | Promoters |
|---|---|
| 0% | Passives |
| 93% | Detractors |
Generations Healthcare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 -100 | May 2021 | -100 |
Sep 2021 0 | Sep 2021 | 0 |
Aug 2022 -33 | Aug 2022 | -33 |
Sep 2022 -60 | Sep 2022 | -60 |
Oct 2022 -71 | Oct 2022 | -71 |
Nov 2023 -77 | Nov 2023 | -77 |
Feb 2024 -80 | Feb 2024 | -80 |
Mar 2024 -81 | Mar 2024 | -81 |
Jul 2024 -85 | Jul 2024 | -85 |
Feb 2026 -85 | Feb 2026 | -85 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Generations Healthcare NPS by Gender
Generations Healthcare's NPS was rated -100 by both Female and Male customers on Comparably.
Male
-100
Generations Healthcare's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-100
Generations Healthcare's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Generations Healthcare NPS by Ethnicity
Generations Healthcare's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Generations Healthcare NPS by Age
Generations Healthcare's NPS was rated -100 points by customers ages 66+ on Comparably.
Generations Healthcare NPS by Usage
Generations Healthcare's NPS was rated -100 points by customers who have used Generations Healthcare's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
Generations Healthcare Customer Reviews
Out of the 2 Generations Healthcare customer reviews 0 were positive and 2 were constructive. Generations Healthcare customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Generations Healthcare Customer Loyalty
45%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
45% of Generations Healthcare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Generations Healthcare Customer Loyalty Score by Gender
Male customers rated Generations Healthcare's Customer Loyalty score 15% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Generations Healthcare.
Male
55%
Yes
Female
40%
Yes
Generations Healthcare Customer Loyalty Score by Ethnicity
Generations Healthcare's Customer Loyalty score was rated 46% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Generations Healthcare.
46
out of 100
Caucasian
Generations Healthcare Customer Loyalty Score by Age
Generations Healthcare's Customer Loyalty score was rated 70% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Generations Healthcare.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 70% | 66+ | 70% |
Generations Healthcare Customer Loyalty Score by Usage
Generations Healthcare's Customer Loyalty score was rated 40% by customers who have used Generations Healthcare's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Generations Healthcare Product Quality
1.9/5
Generations Healthcare has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
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Generations Healthcare Product Information
Generations Healthcare’s product quality score is a 1.9 out of 5 as rated by its users and customers.
- Website
- https://www.lifegen.net/
- Company Size
- 501-1,000 Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into Generations Healthcare Product Quality
Generations Healthcare's Product Quality score was rated highest by customers who have used Generations Healthcare's products/services for Less than 1 Year, and rated lowest by Female customers.
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Ranked Generations Healthcare Product Quality the Highest
Ranked Generations Healthcare Product Quality the Lowest
Generations Healthcare Product Quality Score by Gender
Male customers rated Generations Healthcare's Product Quality score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Generations Healthcare.
Male
1.9/5
Female
1.5/5
Generations Healthcare Product Quality Score by Ethnicity
Generations Healthcare's Product Quality score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Generations Healthcare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Generations Healthcare Product Quality Score by Age
Generations Healthcare's Product Quality score was rated 1.6 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Generations Healthcare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.6 | 66+ | 1.6 |
Generations Healthcare Product Quality Score by Usage
Generations Healthcare's Product Quality score was rated 2.3 stars by customers who have used Generations Healthcare's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Generations Healthcare Pricing
Generations Healthcare ROI & Value For Money
1.6/5
Generations Healthcare has a value for money and ROI score of 1.6 out of 5 stars rated by its users and customers.
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Quick Insights into Generations Healthcare ROI
Generations Healthcare's ROI score was rated highest by customers ages 66+, and rated lowest by Male customers.
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Ranked Generations Healthcare ROI the Highest
Ranked Generations Healthcare ROI the Lowest
Generations Healthcare ROI Score by Gender
Generations Healthcare's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Generations Healthcare.
Male
1.5/5
Female
1.5/5
Generations Healthcare ROI Score by Ethnicity
Generations Healthcare's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Generations Healthcare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Generations Healthcare ROI Score by Age
Generations Healthcare's ROI score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Generations Healthcare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Generations Healthcare ROI Score by Usage
Generations Healthcare's ROI score was rated 1.5 stars by customers who have used Generations Healthcare's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Generations Healthcare Customer Satisfaction (CSAT)
Generations Healthcare Customer Satisfaction (CSAT) Score
9 / 100
Generations Healthcare has an overall Customer Satisfaction score of 9 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
9%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
27%
Very Dissatisfied
64%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Generations Healthcare Customer Satisfaction
Generations Healthcare's Customer Satisfaction score was rated highest by customers ages 66+, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Generations Healthcare's Customer Satisfaction.
Ranked Generations Healthcare Customer Satisfaction the Highest
Ranked Generations Healthcare Customer Satisfaction the Lowest
Generations Healthcare Customer Satisfaction Score by Gender
Generations Healthcare's Customer Satisfaction score was rated 0 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Generations Healthcare.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 50% | |
Very Dissatisfied | 50% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 67% |
Generations Healthcare Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Generations Healthcare's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Generations Healthcare.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
60%
Very Dissatisfied
40%
Generations Healthcare Customer Satisfaction Score by Age
Generations Healthcare's Customer Satisfaction score was rated 0 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Generations Healthcare.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 0% |
Generations Healthcare Customer Satisfaction Score by Usage
Generations Healthcare's Customer Satisfaction score was rated 0 points by customers who have used Generations Healthcare's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Generations Healthcare Customer Service
1.5/5
Generations Healthcare has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Generations Healthcare's Customer Service
Address
6 Hutton Centre Drive, Suite 400, Santa Ana, CA 92707
Website
https://www.lifegen.net/
Phone Number
(714) 241-5600
Generations Healthcare's Social Links
Quick Insights into Generations Healthcare Customer Service
Generations Healthcare's Customer Service score was rated highest by customers ages 66+, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Generations Healthcare's Customer Service score.
Ranked Generations Healthcare Customer Service the Highest
Ranked Generations Healthcare Customer Service the Lowest
Generations Healthcare Customer Service Score by Gender
Generations Healthcare's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Generations Healthcare.
Male
1.5/5
Female
1.5/5
Generations Healthcare Customer Service Score by Ethnicity
Generations Healthcare's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Generations Healthcare.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Generations Healthcare Customer Service Score by Age
Generations Healthcare's Customer Service score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Generations Healthcare.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Generations Healthcare Customer Service Score by Usage
Generations Healthcare's Customer Service score was rated 1.5 stars by customers who have used Generations Healthcare's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Generations Healthcare as an Employer
3.3/5
Generations Healthcare has a 3.3/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Generations Healthcare scored a -86 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of Generations Healthcare would recommend the brand to a friend. ENPS measures how likely Generations Healthcare employees would recommend working at Generations Healthcare to a friend.
Net Promoter Score
-86
NPS Score
| 7% | Promoters |
|---|---|
| 0% | Passive |
| 93% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 38% | Promoters |
|---|---|
| 10% | Passive |
| 52% | Detractors |
