-47
NPS
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Genisys Credit Union
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About Genisys Credit Union's Brand
Brand at a Glance
78%
Customer Loyalty
2.6/5
Product Quality
2.3/5
Pricing
2.5/5
Customer Service
Genisys Credit Union NPS
Genisys Credit Union's Net Promoter Score (NPS) is a -47 with 20% Promoters, 13% Passives, and 67% Detractors. Net Promoter Score tracks whether Genisys Credit Union's customers would recommend using the product based on a scale of -100 to 100.
Genisys Credit Union Overall NPS
| 20% | Promoters |
|---|---|
| 13% | Passives |
| 67% | Detractors |
Genisys Credit Union NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 0 | Dec 2022 | 0 |
Apr 2023 -20 | Apr 2023 | -20 |
Jun 2023 -34 | Jun 2023 | -34 |
Jul 2023 -15 | Jul 2023 | -15 |
Aug 2023 -25 | Aug 2023 | -25 |
Nov 2023 -11 | Nov 2023 | -11 |
May 2024 -20 | May 2024 | -20 |
Jan 2025 -27 | Jan 2025 | -27 |
Feb 2025 -33 | Feb 2025 | -33 |
Jun 2025 -38 | Jun 2025 | -38 |
Jul 2025 -43 | Jul 2025 | -43 |
Nov 2025 -46 | Nov 2025 | -46 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Genisys Credit Union NPS by Gender
Female customers rated Genisys Credit Union's NPS 80 points higher than Male customers.
Male
-80
Genisys Credit Union's NPS was rated -80 by Male customers on Comparably.
0%
Promoters
20%
Passives
80%
Detractors
Female
0
Genisys Credit Union's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Genisys Credit Union NPS by Ethnicity
Genisys Credit Union's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -25 | Caucasian | -25 |
Other -100 | Other | -100 |
Genisys Credit Union NPS by Age
Genisys Credit Union's NPS was rated -50 points by customers ages 66+ on Comparably.
Genisys Credit Union NPS by Usage
Genisys Credit Union's NPS was rated -25 points by customers who have used Genisys Credit Union's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -25 | Over 10 Years | -25 |
Genisys Credit Union Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Genisys Credit Union users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Genisys Credit Union Customer Loyalty Score by Gender
Genisys Credit Union's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
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Male
100%
Yes
Female
100%
Yes
Genisys Credit Union Customer Loyalty Score by Ethnicity
Genisys Credit Union's Customer Loyalty score was rated 100% by both Caucasian and Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Genisys Credit Union.
100
out of 100
Caucasian
100
out of 100
Other
Genisys Credit Union Customer Loyalty Score by Age
Genisys Credit Union's Customer Loyalty score was rated 100% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Genisys Credit Union.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 100% | 66+ | 100% |
Genisys Credit Union Customer Loyalty Score by Usage
Genisys Credit Union's Customer Loyalty score was rated 100% by customers who have used Genisys Credit Union's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Genisys Credit Union Product Quality
2.6/5
Genisys Credit Union has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Genisys Credit Union Product Information
Genisys Credit Union’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://www.genisyscu.org
- Company Size
- 201-500 Employees
Quick Insights into Genisys Credit Union Product Quality
Genisys Credit Union's Product Quality score was rated highest by Female customers, and rated lowest by Other customers.
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Ranked Genisys Credit Union Product Quality the Highest
Ranked Genisys Credit Union Product Quality the Lowest
Genisys Credit Union Product Quality Score by Gender
Female customers rated Genisys Credit Union's Product Quality score 1.7 stars higher than Male customers.
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Male
1.8/5
Female
3.5/5
Genisys Credit Union Product Quality Score by Ethnicity
Genisys Credit Union's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Genisys Credit Union.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Other 1.5 | Other | 1.5 |
Genisys Credit Union Product Quality Score by Age
Genisys Credit Union's Product Quality score was rated 3 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Genisys Credit Union.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 3 | 66+ | 3 |
Genisys Credit Union Product Quality Score by Usage
Genisys Credit Union's Product Quality score was rated 3 stars by customers who have used Genisys Credit Union's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Genisys Credit Union Pricing
Genisys Credit Union ROI & Value For Money
2.3/5
Genisys Credit Union has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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Quick Insights into Genisys Credit Union ROI
Genisys Credit Union's ROI score was rated highest by Female customers, and rated lowest by Other customers.
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Ranked Genisys Credit Union ROI the Highest
Ranked Genisys Credit Union ROI the Lowest
Genisys Credit Union ROI Score by Gender
Female customers rated Genisys Credit Union's ROI score 1.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Genisys Credit Union.
Male
1.5/5
Female
3/5
Genisys Credit Union ROI Score by Ethnicity
Genisys Credit Union's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Genisys Credit Union.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Other 1.5 | Other | 1.5 |
Genisys Credit Union ROI Score by Age
Genisys Credit Union's ROI score was rated 2 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Genisys Credit Union.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2 | 66+ | 2 |
Genisys Credit Union ROI Score by Usage
Genisys Credit Union's ROI score was rated 2.4 stars by customers who have used Genisys Credit Union's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Genisys Credit Union Customer Satisfaction (CSAT)
Genisys Credit Union Customer Satisfaction (CSAT) Score
35 / 100
Genisys Credit Union has an overall Customer Satisfaction score of 35 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
21%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
51%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Genisys Credit Union Customer Satisfaction
Genisys Credit Union's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Genisys Credit Union's Customer Satisfaction.
Ranked Genisys Credit Union Customer Satisfaction the Highest
Ranked Genisys Credit Union Customer Satisfaction the Lowest
Genisys Credit Union Customer Satisfaction Score by Gender
Female customers rated Genisys Credit Union's Customer Satisfaction score 46 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Genisys Credit Union.
20 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 80% |
66 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 34% |
Genisys Credit Union Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Genisys Credit Union's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Genisys Credit Union.
50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to Other
Genisys Credit Union's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Genisys Credit Union.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Genisys Credit Union Customer Satisfaction Score by Age
Genisys Credit Union's Customer Satisfaction score was rated 50 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Genisys Credit Union.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 50% |
Genisys Credit Union Customer Satisfaction Score by Usage
Genisys Credit Union's Customer Satisfaction score was rated 50 points by customers who have used Genisys Credit Union's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Genisys Credit Union Customer Service
2.5/5
Genisys Credit Union has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Genisys Credit Union's Customer Service
Website
http://www.genisyscu.org
Phone Number
2483229800x1975
Quick Insights into Genisys Credit Union Customer Service
Genisys Credit Union's Customer Service score was rated highest by Female customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Genisys Credit Union's Customer Service score.
Ranked Genisys Credit Union Customer Service the Highest
Ranked Genisys Credit Union Customer Service the Lowest
Genisys Credit Union Customer Service Score by Gender
Female customers rated Genisys Credit Union's Customer Service score 1.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Genisys Credit Union.
Male
1.5/5
Female
3.3/5
Genisys Credit Union Customer Service Score by Ethnicity
Genisys Credit Union's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Genisys Credit Union.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Other 1.5 | Other | 1.5 |
Genisys Credit Union Customer Service Score by Age
Genisys Credit Union's Customer Service score was rated 2.1 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Genisys Credit Union.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 2.1 | 66+ | 2.1 |
Genisys Credit Union Customer Service Score by Usage
Genisys Credit Union's Customer Service score was rated 2.2 stars by customers who have used Genisys Credit Union's products/services for Over 10 Years.
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Genisys Credit Union as an Employer
4.2/5
Genisys Credit Union has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Genisys Credit Union scored a -47 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Genisys Credit Union would recommend the brand to a friend. ENPS measures how likely Genisys Credit Union employees would recommend working at Genisys Credit Union to a friend.
Net Promoter Score
-47
NPS Score
| 20% | Promoters |
|---|---|
| 13% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
