-73
NPS
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Genworth Financial
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About Genworth Financial's Brand
"Genworth Financial is a provider of mortgage insurance products and services for mortgage lenders, investors and credit unions."
Brand at a Glance
58%
Customer Loyalty
1.9/5
Product Quality
1.7/5
Pricing
1.8/5
Customer Service
Genworth Financial NPS
Genworth Financial's Net Promoter Score (NPS) is a -73 with 10% Promoters, 7% Passives, and 83% Detractors. Net Promoter Score tracks whether Genworth Financial's customers would recommend using the product based on a scale of -100 to 100.
Genworth Financial Overall NPS
| 10% | Promoters |
|---|---|
| 7% | Passives |
| 83% | Detractors |
Genworth Financial NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -100 | Jan 2023 | -100 |
Mar 2023 -100 | Mar 2023 | -100 |
Apr 2023 -93 | Apr 2023 | -93 |
Sep 2023 -94 | Sep 2023 | -94 |
Oct 2023 -84 | Oct 2023 | -84 |
Apr 2024 -75 | Apr 2024 | -75 |
May 2024 -67 | May 2024 | -67 |
Jul 2024 -71 | Jul 2024 | -71 |
Aug 2024 -72 | Aug 2024 | -72 |
Dec 2024 -74 | Dec 2024 | -74 |
Mar 2025 -76 | Mar 2025 | -76 |
Jun 2025 -73 | Jun 2025 | -73 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Genworth Financial NPS by Gender
Female customers rated Genworth Financial's NPS 66 points higher than Male customers.
Male
-100
Genworth Financial's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-34
Genworth Financial's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Genworth Financial NPS by Ethnicity
Genworth Financial's NPS was rated -82 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -82 | Caucasian | -82 |
Genworth Financial NPS by Age
Genworth Financial's NPS was rated -100 points by customers ages 66+ on Comparably.
Genworth Financial NPS by Usage
Genworth Financial's NPS was rated -82 points by customers who have used Genworth Financial's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -82 | Over 10 Years | -82 |
Genworth Financial Customer Reviews
Out of the 2 Genworth Financial customer reviews 0 were positive and 2 were constructive. Genworth Financial customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Genworth Financial Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of Genworth Financial users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Genworth Financial Customer Loyalty Score by Gender
Female customers rated Genworth Financial's Customer Loyalty score 33% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Genworth Financial.
Male
37%
Yes
Female
70%
Yes
Genworth Financial Customer Loyalty Score by Ethnicity
Genworth Financial's Customer Loyalty score was rated 43% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Genworth Financial.
43
out of 100
Caucasian
Genworth Financial Customer Loyalty Score by Age
Genworth Financial's Customer Loyalty score was rated 35% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Genworth Financial.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 35% | 66+ | 35% |
Genworth Financial Customer Loyalty Score by Usage
Genworth Financial's Customer Loyalty score was rated 51% by customers who have used Genworth Financial's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Genworth Financial Customer Loyalty Score by Industry
Genworth Financial's Customer Loyalty score was rated 40% by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Genworth Financial Product Quality
1.9/5
Genworth Financial has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
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Genworth Financial Product Information
Genworth Financial’s product quality score is a 1.9 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Genworth Financial's product the highest.
- Website
- https://www.genworth.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Banking
FinTech
Quick Insights into Genworth Financial Product Quality
Genworth Financial's Product Quality score was rated highest by Caucasian customers, and rated lowest by Female customers.
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Ranked Genworth Financial Product Quality the Highest
Ranked Genworth Financial Product Quality the Lowest
Genworth Financial Product Quality Score by Gender
Male customers rated Genworth Financial's Product Quality score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Genworth Financial.
Male
1.6/5
Female
1.5/5
Genworth Financial Product Quality Score by Ethnicity
Genworth Financial's Product Quality score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Genworth Financial.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Genworth Financial Product Quality Score by Age
Genworth Financial's Product Quality score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Genworth Financial.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Genworth Financial Product Quality Score by Usage
Genworth Financial's Product Quality score was rated 1.5 stars by customers who have used Genworth Financial's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Genworth Financial Product Quality Score by Industry
Genworth Financial's Product Quality score was rated 1.5 stars by Education industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Genworth Financial Pricing
Genworth Financial ROI & Value For Money
1.7/5
Genworth Financial has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Genworth Financial's overall ROI score rated by its users and customers.
Genworth Financial Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.
Quick Insights into Genworth Financial ROI
Genworth Financial's ROI score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Genworth Financial's ROI score.
Ranked Genworth Financial ROI the Highest
Ranked Genworth Financial ROI the Lowest
Genworth Financial ROI Score by Gender
Female customers rated Genworth Financial's ROI score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Genworth Financial.
Male
1.5/5
Female
1.6/5
Genworth Financial ROI Score by Ethnicity
Genworth Financial's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Genworth Financial.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Genworth Financial ROI Score by Age
Genworth Financial's ROI score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Genworth Financial.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Genworth Financial ROI Score by Usage
Genworth Financial's ROI score was rated 1.5 stars by customers who have used Genworth Financial's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Genworth Financial ROI Score by Industry
Genworth Financial's ROI score was rated 1.5 stars by Education industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Genworth Financial Customer Satisfaction (CSAT)
Genworth Financial Customer Satisfaction (CSAT) Score
15 / 100
Genworth Financial has an overall Customer Satisfaction score of 15 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
5%
Satisfied
10%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
20%
Very Dissatisfied
60%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Genworth Financial Customer Satisfaction
Genworth Financial's Customer Satisfaction score was rated highest by customers ages 66+, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Genworth Financial's Customer Satisfaction.
Ranked Genworth Financial Customer Satisfaction the Highest
Ranked Genworth Financial Customer Satisfaction the Lowest
Genworth Financial Customer Satisfaction Score by Gender
Genworth Financial's Customer Satisfaction score was rated 0 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Genworth Financial.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 75% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 34% | |
Very Dissatisfied | 33% |
Genworth Financial Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Genworth Financial's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Genworth Financial.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
30%
Very Dissatisfied
60%
Genworth Financial Customer Satisfaction Score by Age
Genworth Financial's Customer Satisfaction score was rated 0 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Genworth Financial.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 0% |
Genworth Financial Customer Satisfaction Score by Usage
Genworth Financial's Customer Satisfaction score was rated 0 points by customers who have used Genworth Financial's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Genworth Financial Customer Satisfaction Score by Industry
Genworth Financial's Customer Satisfaction score was rated 0 points by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Genworth Financial Customer Satisfaction Score by Industry",
"text": "Genworth Financial's Customer Satisfaction score was rated 0 points by Education industry customers.",
"bars": [
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Genworth Financial's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}Genworth Financial Customer Service
1.8/5
Genworth Financial has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Genworth Financial's overall Customer Service score rated by its users and customers.
About Genworth Financial's Customer Service
Address
Richmond, VA
Website
https://www.genworth.com/
Quick Insights into Genworth Financial Customer Service
Genworth Financial's Customer Service score was rated highest by customers ages 66+, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Genworth Financial's Customer Service score.
Ranked Genworth Financial Customer Service the Highest
Ranked Genworth Financial Customer Service the Lowest
Genworth Financial Customer Service Score by Gender
Genworth Financial's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Genworth Financial.
Male
1.5/5
Female
1.5/5
Genworth Financial Customer Service Score by Ethnicity
Genworth Financial's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Genworth Financial.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Genworth Financial Customer Service Score by Age
Genworth Financial's Customer Service score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Genworth Financial.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Genworth Financial Customer Service Score by Usage
Genworth Financial's Customer Service score was rated 1.5 stars by customers who have used Genworth Financial's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Genworth Financial Customer Service Score by Industry
Genworth Financial's Customer Service score was rated 1.5 stars by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Genworth Financial as an Employer
3.5/5
Genworth Financial has a 3.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Genworth Financial scored a -73 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of Genworth Financial would recommend the brand to a friend. ENPS measures how likely Genworth Financial employees would recommend working at Genworth Financial to a friend.
Net Promoter Score
-73
NPS Score
| 10% | Promoters |
|---|---|
| 7% | Passive |
| 83% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 41% | Promoters |
|---|---|
| 36% | Passive |
| 23% | Detractors |
