60
NPS
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Gerber Childrenswear
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About Gerber Childrenswear's Brand
Gerber Childrenswear is a leading marketer of infant and toddler apparel and related products.
Brand at a Glance
73%
Customer Loyalty
4/5
Product Quality
4.1/5
Pricing
3.6/5
Customer Service
Gerber Childrenswear NPS
Gerber Childrenswear's Net Promoter Score (NPS) is a 60 with 80% Promoters, 0% Passives, and 20% Detractors. Net Promoter Score tracks whether Gerber Childrenswear's customers would recommend using the product based on a scale of -100 to 100.
Gerber Childrenswear Overall NPS
| 80% | Promoters |
|---|---|
| 0% | Passives |
| 20% | Detractors |
Gerber Childrenswear NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
Apr 2022 0 | Apr 2022 | 0 |
Feb 2023 33 | Feb 2023 | 33 |
Nov 2023 50 | Nov 2023 | 50 |
Mar 2024 60 | Mar 2024 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gerber Childrenswear NPS by Gender
Gerber Childrenswear's NPS was rated 34 by Female customers on Comparably.
Female
34
Gerber Childrenswear's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Male
N/A
Gerber Childrenswear's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Gerber Childrenswear Customer Reviews
Out of the 2 Gerber Childrenswear customer reviews 1 was positive and 1 was constructive. Gerber Childrenswear customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Gerber Childrenswear Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Gerber Childrenswear users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Gerber Childrenswear Customer Loyalty Score by Gender
Gerber Childrenswear's Customer Loyalty score was rated 70 by Female customers on Comparably.
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Female
70%
Yes
Male
N/A
Yes
Gerber Childrenswear Product Quality
4/5
Gerber Childrenswear has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Gerber Childrenswear Product Information
Gerber Childrenswear’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Fashion and Beauty
Quick Insights into Gerber Childrenswear Product Quality
Gerber Childrenswear's Product Quality score was rated highest by Female customers.
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Ranked Gerber Childrenswear Product Quality the Highest
Gerber Childrenswear Product Quality Score by Gender
Gerber Childrenswear's Product Quality score was rated 4.6 by Female customers on Comparably.
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Female
4.6/5
Male
N/A
Gerber Childrenswear Pricing
Gerber Childrenswear ROI & Value For Money
4.1/5
Gerber Childrenswear has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Quick Insights into Gerber Childrenswear ROI
Gerber Childrenswear's ROI score was rated highest by Female customers.
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Ranked Gerber Childrenswear ROI the Highest
Gerber Childrenswear ROI Score by Gender
Gerber Childrenswear's ROI score was rated 4.3 by Female customers on Comparably.
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Female
4.3/5
Male
N/A
Gerber Childrenswear Customer Satisfaction (CSAT)
Gerber Childrenswear Customer Satisfaction (CSAT) Score
80 / 100
Gerber Childrenswear has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
80%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Gerber Childrenswear Customer Satisfaction
Gerber Childrenswear's Customer Satisfaction score was rated highest by Female customers.
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Ranked Gerber Childrenswear Customer Satisfaction the Highest
Gerber Childrenswear Customer Satisfaction Score by Gender
Gerber Childrenswear's Customer Satisfaction score was rated 67 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Gerber Childrenswear.
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Gerber Childrenswear Customer Service
3.6/5
Gerber Childrenswear has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Gerber Childrenswear's Customer Service
Address
Greenville, SC
Website
http://www.gerberchildrenswear.com/
Phone Number
8646273625
Quick Insights into Gerber Childrenswear Customer Service
Gerber Childrenswear's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Gerber Childrenswear's Customer Service score.
Ranked Gerber Childrenswear Customer Service the Highest
Gerber Childrenswear Customer Service Score by Gender
Gerber Childrenswear's Customer Service score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Gerber Childrenswear.
Female
3.5/5
Male
N/A
Gerber Childrenswear as an Employer
3.3/5
Gerber Childrenswear has a 3.3/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Gerber Childrenswear scored a 60 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of Gerber Childrenswear would recommend the brand to a friend. ENPS measures how likely Gerber Childrenswear employees would recommend working at Gerber Childrenswear to a friend.
Net Promoter Score
60
NPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
