100
NPS
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GGB Bearings, Inc.
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About GGB Bearings, Inc. Brand
Global company that manufactures self-lubricating and pre-lubricated plain bearings for various industries and applications.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
GGB Bearings, Inc. NPS
GGB Bearings, Inc.'s Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether GGB Bearings, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
GGB Bearings, Inc. Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
GGB Bearings, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 100 | Jan 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GGB Bearings, Inc. Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of GGB Bearings, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GGB Bearings, Inc. Product Quality
5/5
GGB Bearings, Inc. has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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GGB Bearings, Inc. Product Information
GGB Bearings, Inc.’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.ggbearings.com/en
- Company Size
- 1,001-5,000 Employees
GGB Bearings, Inc. Pricing
GGB Bearings, Inc. ROI & Value For Money
5/5
GGB Bearings, Inc. has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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GGB Bearings, Inc. Customer Satisfaction (CSAT)
GGB Bearings, Inc. Customer Satisfaction (CSAT) Score
100 / 100
GGB Bearings, Inc. has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
GGB Bearings, Inc. Customer Service
5/5
GGB Bearings, Inc. has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About GGB Bearings, Inc.'s Customer Service
Address
700 Mid Atlantic Parkway, Thorofare, NJ 08086
Website
http://www.ggbearings.com/en
Phone Number
856-848-3200
GGB Bearings, Inc. as an Employer
Consumer vs. Employees
GGB Bearings, Inc. scored a 100 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of GGB Bearings, Inc. would recommend the brand to a friend. ENPS measures how likely GGB Bearings, Inc. employees would recommend working at GGB Bearings, Inc. to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
