57
NPS
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ghandour
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About ghandour's Brand
regional leader in Bakery, Confectionery, vegetable-oil and cocoa-based products .
Brand at a Glance
89%
Customer Loyalty
4.1/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
ghandour NPS
ghandour's Net Promoter Score (NPS) is a 57 with 71% Promoters, 15% Passives, and 14% Detractors. Net Promoter Score tracks whether ghandour's customers would recommend using the product based on a scale of -100 to 100.
ghandour Overall NPS
| 71% | Promoters |
|---|---|
| 15% | Passives |
| 14% | Detractors |
ghandour NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Dec 2022 60 | Dec 2022 | 60 |
Jan 2023 67 | Jan 2023 | 67 |
May 2023 71 | May 2023 | 71 |
Jun 2023 75 | Jun 2023 | 75 |
Dec 2023 77 | Dec 2023 | 77 |
Jan 2024 59 | Jan 2024 | 59 |
Feb 2024 60 | Feb 2024 | 60 |
Mar 2024 60 | Mar 2024 | 60 |
Apr 2024 65 | Apr 2024 | 65 |
May 2024 57 | May 2024 | 57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ghandour NPS by Gender
ghandour's NPS was rated 78 by Female customers on Comparably.
Female
78
ghandour's NPS was rated 78 by Female customers on Comparably.
78%
Promoters
22%
Passives
0%
Detractors
Male
N/A
ghandour's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
ghandour NPS by Ethnicity
ghandour's NPS was rated 71 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 71 | Other | 71 |
ghandour NPS by Age
ghandour's NPS was rated 86 points by customers ages 18-25 on Comparably.
ghandour NPS by Usage
ghandour's NPS was rated 80 points by customers who have used ghandour's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 80 | Over 10 Years | 80 |
ghandour Customer Reviews
Out of the 2 ghandour customer reviews 2 were positive and 0 were constructive. ghandour customer reviews reflect that all customers have a favorable experience using the products/services of the company.
ghandour Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of ghandour users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ghandour Customer Loyalty Score by Gender
ghandour's Customer Loyalty score was rated 90 by Female customers on Comparably.
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Female
90%
Yes
Male
N/A
Yes
ghandour Customer Loyalty Score by Ethnicity
ghandour's Customer Loyalty score was rated 87% by Other customers on Comparably.
% who answered "Yes"
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87
out of 100
Other
ghandour Customer Loyalty Score by Age
ghandour's Customer Loyalty score was rated 87% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 87% | 18-25 | 87% |
ghandour Customer Loyalty Score by Usage
ghandour's Customer Loyalty score was rated 100% by customers who have used ghandour's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ghandour Customer Loyalty Score by Industry
ghandour's Customer Loyalty score was rated 100% by Accounting industry customers.
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ghandour Product Quality
4.1/5
ghandour has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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ghandour Product Information
ghandour’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated ghandour's product the highest.
- Website
- http://www.gandour.com
- Company Size
- 5,001-10,000 Employees
Quick Insights into ghandour Product Quality
ghandour's Product Quality score was rated highest by customers who have used ghandour's products/services for Over 10 Years.
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Ranked ghandour Product Quality the Highest
ghandour Product Quality Score by Gender
ghandour's Product Quality score was rated 4.4 by Female customers on Comparably.
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Female
4.4/5
Male
N/A
ghandour Product Quality Score by Ethnicity
ghandour's Product Quality score was rated 4.2 stars by Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.2 | Other | 4.2 |
ghandour Product Quality Score by Age
ghandour's Product Quality score was rated 4.5 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
ghandour Product Quality Score by Usage
ghandour's Product Quality score was rated 4.8 stars by customers who have used ghandour's products/services for Over 10 Years.
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ghandour Product Quality Score by Industry
ghandour's Product Quality score was rated 4.3 stars by Accounting industry customers.
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ghandour Pricing
ghandour ROI & Value For Money
4.2/5
ghandour has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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ghandour Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into ghandour ROI
ghandour's ROI score was rated highest by customers from the Accounting industry.
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Ranked ghandour ROI the Highest
ghandour ROI Score by Gender
ghandour's ROI score was rated 4.2 by Female customers on Comparably.
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Female
4.2/5
Male
N/A
ghandour ROI Score by Ethnicity
ghandour's ROI score was rated 4 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ghandour.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4 | Other | 4 |
ghandour ROI Score by Age
ghandour's ROI score was rated 4.2 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
ghandour ROI Score by Usage
ghandour's ROI score was rated 4.5 stars by customers who have used ghandour's products/services for Over 10 Years.
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ghandour ROI Score by Industry
ghandour's ROI score was rated 4.5 stars by Accounting industry customers.
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ghandour Customer Satisfaction (CSAT)
ghandour Customer Satisfaction (CSAT) Score
94 / 100
ghandour has an overall Customer Satisfaction score of 94 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
44%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ghandour Customer Satisfaction
ghandour's Customer Satisfaction score was rated highest by customers ages 18-25.
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Ranked ghandour Customer Satisfaction the Highest
ghandour Customer Satisfaction Score by Gender
ghandour's Customer Satisfaction score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ghandour.
100 / 100
FemaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 57% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
ghandour Customer Satisfaction Score by Ethnicity
CSAT according to Other
ghandour's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ghandour.
100 / 100
Very Satisfied
43%
Satisfied
57%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
ghandour Customer Satisfaction Score by Age
ghandour's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of ghandour.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
ghandour Customer Satisfaction Score by Usage
ghandour's Customer Satisfaction score was rated 100 points by customers who have used ghandour's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
ghandour Customer Satisfaction Score by Industry
ghandour's Customer Satisfaction score was rated 100 points by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "ghandour Customer Satisfaction Score by Industry",
"text": "ghandour's Customer Satisfaction score was rated 100 points by Accounting industry customers.",
"bars": [
{
"label": "Accounting",
"groupId": 495,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "ghandour's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
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}
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}ghandour Customer Service
4.2/5
ghandour has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About ghandour's Customer Service
Website
http://www.gandour.com
Phone Number
+961 5 433 500
Quick Insights into ghandour Customer Service
ghandour's Customer Service score was rated highest by customers from the Accounting industry.
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Ranked ghandour Customer Service the Highest
ghandour Customer Service Score by Gender
ghandour's Customer Service score was rated 4.2 by Female customers on Comparably.
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Female
4.2/5
Male
N/A
ghandour Customer Service Score by Ethnicity
ghandour's Customer Service score was rated 4 stars by Other customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 4 | Other | 4 |
ghandour Customer Service Score by Age
ghandour's Customer Service score was rated 4.2 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of ghandour.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
ghandour Customer Service Score by Usage
ghandour's Customer Service score was rated 4.5 stars by customers who have used ghandour's products/services for Over 10 Years.
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ghandour Customer Service Score by Industry
ghandour's Customer Service score was rated 4.5 stars by Accounting industry customers.
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ghandour as an Employer
Consumer vs. Employees
ghandour scored a 57 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of ghandour would recommend the brand to a friend. ENPS measures how likely ghandour employees would recommend working at ghandour to a friend.
Net Promoter Score
57
NPS Score
| 71% | Promoters |
|---|---|
| 15% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 62% | Promoters |
|---|---|
| 0% | Passive |
| 38% | Detractors |
