-6
NPS
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Girling Health Care
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About Girling Health Care's Brand
Brand at a Glance
83%
Customer Loyalty
2.8/5
Product Quality
2.7/5
Pricing
2.6/5
Customer Service
Girling Health Care NPS
Girling Health Care's Net Promoter Score (NPS) is a -6 with 41% Promoters, 12% Passives, and 47% Detractors. Net Promoter Score tracks whether Girling Health Care's customers would recommend using the product based on a scale of -100 to 100.
Girling Health Care Overall NPS
| 41% | Promoters |
|---|---|
| 12% | Passives |
| 47% | Detractors |
Girling Health Care NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 20 | Dec 2022 | 20 |
Mar 2023 0 | Mar 2023 | 0 |
Apr 2023 15 | Apr 2023 | 15 |
Aug 2023 25 | Aug 2023 | 25 |
Oct 2023 11 | Oct 2023 | 11 |
Nov 2023 0 | Nov 2023 | 0 |
Jun 2024 -9 | Jun 2024 | -9 |
Jul 2024 -17 | Jul 2024 | -17 |
Sep 2024 -23 | Sep 2024 | -23 |
Dec 2024 -22 | Dec 2024 | -22 |
Jan 2025 -7 | Jan 2025 | -7 |
Aug 2025 -6 | Aug 2025 | -6 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Girling Health Care NPS by Gender
Girling Health Care's NPS was rated 25 by Female customers on Comparably.
Female
25
Girling Health Care's NPS was rated 25 by Female customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Male
N/A
Girling Health Care's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Girling Health Care NPS by Ethnicity
Girling Health Care's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Girling Health Care NPS by Age
Girling Health Care's NPS was rated 0 points by customers ages 61-65 on Comparably.
Girling Health Care NPS by Usage
Girling Health Care's NPS was rated 67 points by customers who have used Girling Health Care's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 67 | 2 to 5 Years | 67 |
Girling Health Care Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Girling Health Care users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Girling Health Care Customer Loyalty Score by Gender
Girling Health Care's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Girling Health Care.
Female
100%
Yes
Male
N/A
Yes
Girling Health Care Customer Loyalty Score by Ethnicity
Girling Health Care's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Girling Health Care.
100
out of 100
Caucasian
Girling Health Care Customer Loyalty Score by Age
Girling Health Care's Customer Loyalty score was rated 100% by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Girling Health Care.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 100% | 61-65 | 100% |
Girling Health Care Customer Loyalty Score by Usage
Girling Health Care's Customer Loyalty score was rated 100% by customers who have used Girling Health Care's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Girling Health Care Product Quality
2.8/5
Girling Health Care has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Girling Health Care Product Information
Girling Health Care’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://girling.com
- Company Size
- 10,000+ Employees
Quick Insights into Girling Health Care Product Quality
Girling Health Care's Product Quality score was rated highest by customers who have used Girling Health Care's products/services for 2 to 5 Years.
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Ranked Girling Health Care Product Quality the Highest
Girling Health Care Product Quality Score by Gender
Girling Health Care's Product Quality score was rated 3.7 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Girling Health Care.
Female
3.7/5
Male
N/A
Girling Health Care Product Quality Score by Ethnicity
Girling Health Care's Product Quality score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Girling Health Care.
0
1
2
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5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Girling Health Care Product Quality Score by Age
Girling Health Care's Product Quality score was rated 3.3 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Girling Health Care.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 3.3 | 61-65 | 3.3 |
Girling Health Care Product Quality Score by Usage
Girling Health Care's Product Quality score was rated 4.1 stars by customers who have used Girling Health Care's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Girling Health Care Pricing
Girling Health Care ROI & Value For Money
2.7/5
Girling Health Care has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Quick Insights into Girling Health Care ROI
Girling Health Care's ROI score was rated highest by customers who have used Girling Health Care's products/services for 2 to 5 Years.
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Ranked Girling Health Care ROI the Highest
Girling Health Care ROI Score by Gender
Girling Health Care's ROI score was rated 2.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Girling Health Care.
Female
2.6/5
Male
N/A
Girling Health Care ROI Score by Ethnicity
Girling Health Care's ROI score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Girling Health Care.
0
1
2
3
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5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Girling Health Care ROI Score by Age
Girling Health Care's ROI score was rated 2.3 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Girling Health Care.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 2.3 | 61-65 | 2.3 |
Girling Health Care ROI Score by Usage
Girling Health Care's ROI score was rated 3.1 stars by customers who have used Girling Health Care's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Girling Health Care Customer Satisfaction (CSAT)
Girling Health Care Customer Satisfaction (CSAT) Score
47 / 100
Girling Health Care has an overall Customer Satisfaction score of 47 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
20%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
13%
Very Dissatisfied
27%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Girling Health Care Customer Satisfaction
Girling Health Care's Customer Satisfaction score was rated highest by customers who have used Girling Health Care's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Girling Health Care's Customer Satisfaction.
Ranked Girling Health Care Customer Satisfaction the Highest
Girling Health Care Customer Satisfaction Score by Gender
Girling Health Care's Customer Satisfaction score was rated 50 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Girling Health Care.
50 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 25% | |
Very Dissatisfied | 0% |
Girling Health Care Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Girling Health Care's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Girling Health Care.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
34%
Very Dissatisfied
0%
Girling Health Care Customer Satisfaction Score by Age
Girling Health Care's Customer Satisfaction score was rated 33 points by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Girling Health Care.
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100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61-65 | 33% |
Girling Health Care Customer Satisfaction Score by Usage
Girling Health Care's Customer Satisfaction score was rated 67 points by customers who have used Girling Health Care's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Girling Health Care Customer Service
2.6/5
Girling Health Care has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Girling Health Care's Customer Service
Website
http://girling.com
Quick Insights into Girling Health Care Customer Service
Girling Health Care's Customer Service score was rated highest by customers who have used Girling Health Care's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Girling Health Care's Customer Service score.
Ranked Girling Health Care Customer Service the Highest
Girling Health Care Customer Service Score by Gender
Girling Health Care's Customer Service score was rated 2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Girling Health Care.
Female
2/5
Male
N/A
Girling Health Care Customer Service Score by Ethnicity
Girling Health Care's Customer Service score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Girling Health Care.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Girling Health Care Customer Service Score by Age
Girling Health Care's Customer Service score was rated 1.5 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Girling Health Care.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
Girling Health Care Customer Service Score by Usage
Girling Health Care's Customer Service score was rated 2.5 stars by customers who have used Girling Health Care's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Girling Health Care as an Employer
Consumer vs. Employees
Girling Health Care scored a -6 for Net Promoter Score and a 31 for Employee Net Promoter Score. NPS gauges how likely a customer of Girling Health Care would recommend the brand to a friend. ENPS measures how likely Girling Health Care employees would recommend working at Girling Health Care to a friend.
Net Promoter Score
-6
NPS Score
| 41% | Promoters |
|---|---|
| 12% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
31
eNPS Score
| 59% | Promoters |
|---|---|
| 13% | Passive |
| 28% | Detractors |
