Gladly Software Mission, Vision & Values
Gladly Software Mission Statement
We believe legendary customer service starts with people talking to people. So we put customers and conversations at the heart of Gladly. Because customers aren’t ticket numbers or cases, they’re people. With Gladly, agents are empowered to be naturally productive, with a modern messaging interface that gives them the ability to communicate across channels. So customers feel known and cared for every time.
Gladly Software Vision Statement
Because 21st-century consumers are different. They are from 18 to 80 years old, expect the brands they love to recognize them and to be able to communicate with your agents over all channels – all the time.<br><br><br><br>Yet most customer service products on the market today are case management tools designed decades before the iPhone, social media and modern messaging apps.<br><br><br><br>It’s time for a 21st-century customer experience. One where your customers feel you have their best interest at heart.
Gladly Software Values
- Relentless about customer success.
- Be a driver & doer.
- Be humble, be hungry.
- Learning is lifelong.
- Everyone is an owner.
- Communication is key.
