-100
NPS
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Global 360
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About Global 360 Brand
A leading provider of Business Process Management and Optimization solutions for Global 2000 organizations.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Global 360 NPS
Global 360's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Global 360's customers would recommend using the product based on a scale of -100 to 100.
Global 360 Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Global 360 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Global 360 Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Global 360 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Global 360 Product Quality
1.5/5
Global 360 has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Global 360 overall Product Quality score rated by its users and customers.
Global 360 Product Information
Global 360’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.global360.com
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
SaaS
Global 360 Pricing
Global 360 ROI & Value For Money
1.5/5
Global 360 has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Global 360 overall ROI score rated by its users and customers.
Global 360 Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Global 360 Customer Service
1.5/5
Global 360 has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Global 360 overall Customer Service score rated by its users and customers.
About Global 360's Customer Service
Address
One Lincoln Centre 5400 LBJ Freeway, Suite 300, Dallas, TX
Website
http://www.global360.com
Phone Number
+1 (214) 520-1660
Global 360 as an Employer
Consumer vs. Employees
Global 360 scored a -100 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Global 360 would recommend the brand to a friend. ENPS measures how likely Global 360 employees would recommend working at Global 360 to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
