100
NPS
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Brand Page
GoCanvas
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About GoCanvas' Brand
GoCanvas is a cloud-based software that enables businesses to replace expensive and inefficient paper forms with powerful apps on their smartphones and tablets. GoCanvas enables users to collect information using mobile devices, share that information and easily integrate with existing backend systems.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
GoCanvas NPS
GoCanvas's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether GoCanvas's customers would recommend using the product based on a scale of -100 to 100.
GoCanvas Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
GoCanvas NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 100 | Jun 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GoCanvas Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of GoCanvas users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GoCanvas Product Quality
4/5
GoCanvas has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock GoCanvas' overall Product Quality score rated by its users and customers.
GoCanvas Product Information
GoCanvas’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://gocanvas.com
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
GoCanvas Pricing
GoCanvas ROI & Value For Money
4.5/5
GoCanvas has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock GoCanvas' overall ROI score rated by its users and customers.
GoCanvas Customer Satisfaction (CSAT)
GoCanvas Customer Satisfaction (CSAT) Score
100 / 100
GoCanvas has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
GoCanvas Customer Service
4.5/5
GoCanvas has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock GoCanvas' overall Customer Service score rated by its users and customers.
About GoCanvas's Customer Service
Address
11951 Freedom Dr, Suite 401, Reston, VA 20191
Website
http://gocanvas.com
GoCanvas's Social Links
GoCanvas as an Employer
3.9/5
GoCanvas has a 3.9/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
GoCanvas scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of GoCanvas would recommend the brand to a friend. ENPS measures how likely GoCanvas employees would recommend working at GoCanvas to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
