29
NPS
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Golden State Warriors
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About Golden State Warriors' Brand
The Golden State Warriors are an American professional basketball team based in Oakland, California.
Brand at a Glance
86%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
Golden State Warriors NPS
Golden State Warriors's Net Promoter Score (NPS) is a 29 with 59% Promoters, 11% Passives, and 30% Detractors. Net Promoter Score tracks whether Golden State Warriors's customers would recommend using the product based on a scale of -100 to 100.
Golden State Warriors Overall NPS
| 59% | Promoters |
|---|---|
| 11% | Passives |
| 30% | Detractors |
Golden State Warriors NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 35 | Dec 2023 | 35 |
Jan 2024 37 | Jan 2024 | 37 |
Mar 2024 36 | Mar 2024 | 36 |
Apr 2024 36 | Apr 2024 | 36 |
May 2024 37 | May 2024 | 37 |
Jun 2024 35 | Jun 2024 | 35 |
Nov 2024 33 | Nov 2024 | 33 |
Jan 2025 33 | Jan 2025 | 33 |
Apr 2025 34 | Apr 2025 | 34 |
Aug 2025 32 | Aug 2025 | 32 |
Oct 2025 30 | Oct 2025 | 30 |
May 2026 28 | May 2026 | 28 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Golden State Warriors NPS by Gender
Male customers rated Golden State Warriors's NPS 3 points higher than Female customers.
Male
37
Golden State Warriors's NPS was rated 37 by Male customers on Comparably.
62%
Promoters
13%
Passives
25%
Detractors
Female
34
Golden State Warriors's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Golden State Warriors NPS by Ethnicity
Golden State Warriors's NPS was rated 20 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 20 | African American/Black | 20 |
Golden State Warriors NPS by Age
Golden State Warriors's NPS was rated 75 points by customers ages 18-25 on Comparably.
Golden State Warriors NPS by Usage
Golden State Warriors's NPS was rated the highest by customers who have used Golden State Warriors's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years 100 | Over 10 Years | 100 |
Golden State Warriors Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of Golden State Warriors users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Golden State Warriors Customer Loyalty Score by Gender
Female customers rated Golden State Warriors's Customer Loyalty score 34% higher than Male customers.
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Male
66%
Yes
Female
100%
Yes
Golden State Warriors Customer Loyalty Score by Ethnicity
Golden State Warriors's Customer Loyalty score was rated 100% by African American/Black customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Golden State Warriors.
100
out of 100
African American/Black
Golden State Warriors Customer Loyalty Score by Age
Golden State Warriors's Customer Loyalty score was rated 55% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 55% | 18-25 | 55% |
Golden State Warriors Customer Loyalty Score by Usage
Golden State Warriors's Customer Loyalty score was rated the highest by customers who have used Golden State Warriors's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Golden State Warriors Customer Loyalty Score by Industry
Golden State Warriors's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Golden State Warriors Product Quality
4/5
Golden State Warriors has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Golden State Warriors Product Information
Golden State Warriors’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Golden State Warriors's product the highest. Reviewers from the Accounting industry rated Golden State Warriors the lowest at 4.3.
- Website
- http://www.warriors.com
- Company Size
- 201-500 Employees
Industry
Tech
Sports & Entertainment
Quick Insights into Golden State Warriors Product Quality
Golden State Warriors's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers who have used Golden State Warriors's products/services for 5 to 10 Years.
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Ranked Golden State Warriors Product Quality the Highest
Ranked Golden State Warriors Product Quality the Lowest
Golden State Warriors Product Quality Score by Gender
Male customers rated Golden State Warriors's Product Quality score 0.1 stars higher than Female customers.
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Male
4.4/5
Female
4.3/5
Golden State Warriors Product Quality Score by Ethnicity
Golden State Warriors's Product Quality score was rated 4.4 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Golden State Warriors.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.4 | African American/Black | 4.4 |
Golden State Warriors Product Quality Score by Age
Golden State Warriors's Product Quality score was rated 4.4 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Golden State Warriors.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
Golden State Warriors Product Quality Score by Usage
Golden State Warriors's Product Quality score was rated the highest by customers who have used Golden State Warriors's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Golden State Warriors Product Quality Score by Industry
Golden State Warriors's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Accounting industry customers.
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Golden State Warriors Pricing
Golden State Warriors ROI & Value For Money
3.9/5
Golden State Warriors has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Golden State Warriors Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Accounting industry think that they had the lowest ROI from Golden State Warriors.
Quick Insights into Golden State Warriors ROI
Golden State Warriors's ROI score was rated highest by customers ages 18-25, and rated lowest by customers from the Accounting industry.
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Ranked Golden State Warriors ROI the Highest
Ranked Golden State Warriors ROI the Lowest
Golden State Warriors ROI Score by Gender
Male customers rated Golden State Warriors's ROI score 0.1 stars higher than Female customers.
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Male
4.1/5
Female
4/5
Golden State Warriors ROI Score by Ethnicity
Golden State Warriors's ROI score was rated 4.1 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Golden State Warriors.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.1 | African American/Black | 4.1 |
Golden State Warriors ROI Score by Age
Golden State Warriors's ROI score was rated 4.6 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Golden State Warriors.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
Golden State Warriors ROI Score by Usage
Golden State Warriors's ROI score was rated the highest by customers who have used Golden State Warriors's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Golden State Warriors ROI Score by Industry
Golden State Warriors's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Golden State Warriors Customer Satisfaction (CSAT)
Golden State Warriors Customer Satisfaction (CSAT) Score
86 / 100
Golden State Warriors has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
19%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
2%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Golden State Warriors Customer Satisfaction
Golden State Warriors's Customer Satisfaction score was rated highest by customers from the Accounting industry, and rated lowest by Female customers.
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Ranked Golden State Warriors Customer Satisfaction the Highest
Ranked Golden State Warriors Customer Satisfaction the Lowest
Golden State Warriors Customer Satisfaction Score by Gender
Male customers rated Golden State Warriors's Customer Satisfaction score 33 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Golden State Warriors.
100 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 60% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Golden State Warriors Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Golden State Warriors' Customer Satisfaction (CSAT) score was rated 80% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Golden State Warriors.
80 / 100
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
Golden State Warriors Customer Satisfaction Score by Usage
Golden State Warriors's Customer Satisfaction score was rated 100 points by customers who have used Golden State Warriors's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Golden State Warriors Customer Satisfaction Score by Industry
Golden State Warriors's Customer Satisfaction score was rated 100 points by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Golden State Warriors Customer Satisfaction Score by Industry",
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"label": "Accounting",
"groupId": 495,
"score": 100,
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}Golden State Warriors Customer Service
4/5
Golden State Warriors has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Golden State Warriors's Customer Service
Address
1011 Broadway, Oakland, CA
Website
http://www.warriors.com
Phone Number
(888) 479-4667
Quick Insights into Golden State Warriors Customer Service
Golden State Warriors's Customer Service score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers who have used Golden State Warriors's products/services for 5 to 10 Years.
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Ranked Golden State Warriors Customer Service the Highest
Ranked Golden State Warriors Customer Service the Lowest
Golden State Warriors Customer Service Score by Gender
Male customers rated Golden State Warriors's Customer Service score 0.4 stars higher than Female customers.
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Male
4.4/5
Female
4/5
Golden State Warriors Customer Service Score by Ethnicity
Golden State Warriors's Customer Service score was rated 3.9 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Golden State Warriors.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 3.9 | African American/Black | 3.9 |
Golden State Warriors Customer Service Score by Age
Golden State Warriors's Customer Service score was rated 4.6 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Golden State Warriors.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
Golden State Warriors Customer Service Score by Usage
Golden State Warriors's Customer Service score was rated the highest by customers who have used Golden State Warriors's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Golden State Warriors Customer Service Score by Industry
Golden State Warriors's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Accounting industry customers.
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Golden State Warriors as an Employer
Consumer vs. Employees
Golden State Warriors scored a 29 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Golden State Warriors would recommend the brand to a friend. ENPS measures how likely Golden State Warriors employees would recommend working at Golden State Warriors to a friend.
Net Promoter Score
29
NPS Score
| 59% | Promoters |
|---|---|
| 11% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 56% | Promoters |
|---|---|
| 16% | Passive |
| 28% | Detractors |
