Gold's Gym Employee Reviews
Out of 139 Gold's Gym employee reviews, 61% were positive. The remaining 39% were constructive reviews with the goal of helping Gold's Gym improve their work culture. The Operations team, with 75% positive reviews, reports the best experience at Gold's Gym compared to all other departments at the company. The Sales team offered the most constructive feedback, with 57% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
It is geat everyday in every way
Innovative, fun, encouraging and hardworking
My boss is a true leader ! They lookout for the best interest for therye employee as well as the company
I feel confident coming to my management for anything that I need help with. They are all very positive and helpful!
easy to work with most the time
What does the leadership team need to get better at?
Employee engagement and do not play favorites. Support the employees
Requested a copy of new hire paperwork was denied by manager
Care about paying customers instead of blowing them off
Needs to get better leaders/management
Leadership team needs to get better at communicating and focusing on a better environment for staff and members.
What is the best part about your compensation package?
Salary is permanent and worth
I was given many options for coverage that met my health and financial needs.
I had several options within the benefits package to ensure my needs were met at a price I could afford.
I have all the benefits I need at an affordable price. There were many options I was able to choose from in my package.
Free membership so i can workout
Why do you feel undervalued and what would make you feel better about your compensation?
Give me a raise or more hours
At this point I am not interested in compensation but it would have been nice to have been given a chance instead of felt like i was being bullied since I got there.
I stopped working due to a better opportunity, all my PTO hours were taken from me. I never got paid for them.
As a part-timer, I do not receive benefits--which is fine.
Living wage for the area.
Review from Customer Support Dept
What are some of the best things about your team?
Great every day in every way
There is NO support . Any communications are due to issues/problems . There are no positive communications.
Cooperative and readily help each other
Our manager has fostered great communication and a friendly work environment.
We communicate effectively and help each other when a shift needs covered.
What do your coworkers need to improve and how could you work together better?
Leading by example. Building rapport, being supportive fair and consistent
Transparency, communication, learn how to be a team player.
Get people that actually care about customers
They need to improve on being a team. I've never met more selfish people at a job.
They have a horrible attitude. Management does nothjng about it out of fear.
What is most positive about the culture and environment at your company?
There is a great comradery and team work not only with our management staff but our co-workers at every level. Nobody is left out of communication from housekeeping to personal trainers.
There is a sense of camaraderie in our facility among our team members.
There is nothing positive about thus company
Members are friendly and sweet
The most positive thing is the members because in my duration of working for the company the whole "team" is a terrible environment.
What needs to change to make the company culture better?
Need to change the hiring practice to a Fair and unbiased decision making .
More care for their employees.
What did you like most about the interview process?
Tactics of the questionnaire and implementation of right techniques of the workout .
The interview process was friendly and to the point about what the job entailed. The expectations for the job were stated clearly.
How friendly and open and honest the people were in the interview
My interview process was during a time that we had pretty horrible management. They are much better now!
The Operations Manager (no longer a position, no longer with the company) was very thorough but friendly
Review from Customer Support Dept
What would you improve about your company's interview process?
What interview process ? There is no open communications about new group instructor openings .
Get a manager who actually knows about fitness
On time and on track.
this was very bad they need new staff
Review from Operations Dept
I would involve multiple people in the process and not just one.
Review from Customer Support Dept
What makes you most happy at work?
the compensation and the people
My workout and spending time with bunch of athletes.
I love interacting with our gym members.
My coworker they are funny and fun to be around
Interacting with members. That is the only thing I can say for this company.
What's going wrong and how can it be improved?
The customers will actually tell you, they know management doesn't care about them
New management that has experience in being a manager.
Management is poor. They engage in illegal activity such as consuming alcohol while on clock, doing nicotine patches in front desk, etc
Review from Sales Dept
new owners with better management
Review from Customer Support Dept
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