Gold's Gym Employee Reviews
Out of 139 Gold's Gym employee reviews, 61% were positive. The remaining 39% were constructive reviews with the goal of helping Gold's Gym improve their work culture. The Customer Support team, with 72% positive reviews, reports the best experience at Gold's Gym compared to all other departments at the company. The Sales team offered the most constructive feedback, with 57% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Employee engagement and do not play favorites. Support the employees
Requested a copy of new hire paperwork was denied by manager
Care about paying customers instead of blowing them off
Needs to get better leaders/management
Leadership team needs to get better at communicating and focusing on a better environment for staff and members.
Why do you feel undervalued and what would make you feel better about your compensation?
Give me a raise or more hours
At this point I am not interested in compensation but it would have been nice to have been given a chance instead of felt like i was being bullied since I got there.
I stopped working due to a better opportunity, all my PTO hours were taken from me. I never got paid for them.
As a part-timer, I do not receive benefits--which is fine.
Living wage for the area.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Leading by example. Building rapport, being supportive fair and consistent
Transparency, communication, learn how to be a team player.
Get people that actually care about customers
They need to improve on being a team. I've never met more selfish people at a job.
They have a horrible attitude. Management does nothjng about it out of fear.
What needs to change to make the company culture better?
Need to change the hiring practice to a Fair and unbiased decision making .
More care for their employees.
What would you improve about your company's interview process?
What interview process ? There is no open communications about new group instructor openings .
Get a manager who actually knows about fitness
On time and on track.
this was very bad they need new staff
Review from Operations Dept
I would involve multiple people in the process and not just one.
Review from Customer Support Dept
What's going wrong and how can it be improved?
The customers will actually tell you, they know management doesn't care about them
New management that has experience in being a manager.
Management is poor. They engage in illegal activity such as consuming alcohol while on clock, doing nicotine patches in front desk, etc
Review from Sales Dept
new owners with better management
Review from Customer Support Dept
What would you most like to see improved at your company?
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