-51
NPS
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Good Sportsman Marketing
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About Good Sportsman Marketing's Brand
A Grand Prairie, Texas-based provider of branded hunting accessories
Brand at a Glance
69%
Customer Loyalty
2.2/5
Product Quality
1.9/5
Pricing
2.4/5
Customer Service
Good Sportsman Marketing NPS
Good Sportsman Marketing's Net Promoter Score (NPS) is a -51 with 16% Promoters, 17% Passives, and 67% Detractors. Net Promoter Score tracks whether Good Sportsman Marketing's customers would recommend using the product based on a scale of -100 to 100.
Good Sportsman Marketing Overall NPS
| 16% | Promoters |
|---|---|
| 17% | Passives |
| 67% | Detractors |
Good Sportsman Marketing NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
Dec 2021 -33 | Dec 2021 | -33 |
Feb 2022 -50 | Feb 2022 | -50 |
Sep 2022 -60 | Sep 2022 | -60 |
Dec 2022 -51 | Dec 2022 | -51 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Good Sportsman Marketing NPS by Gender
Good Sportsman Marketing's NPS was rated -40 by Male customers on Comparably.
Male
-40
Good Sportsman Marketing's NPS was rated -40 by Male customers on Comparably.
20%
Promoters
20%
Passives
60%
Detractors
Female
N/A
Good Sportsman Marketing's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Good Sportsman Marketing NPS by Ethnicity
Good Sportsman Marketing's NPS was rated -50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
Good Sportsman Marketing Customer Reviews
Out of the 2 Good Sportsman Marketing customer reviews 1 was positive and 1 was constructive. Good Sportsman Marketing customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Good Sportsman Marketing Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Good Sportsman Marketing users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Good Sportsman Marketing Customer Loyalty Score by Gender
Good Sportsman Marketing's Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
Good Sportsman Marketing Customer Loyalty Score by Ethnicity
Good Sportsman Marketing's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Good Sportsman Marketing.
78
out of 100
Caucasian
Good Sportsman Marketing Product Quality
2.2/5
Good Sportsman Marketing has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Good Sportsman Marketing Product Information
Good Sportsman Marketing’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.gsmoutdoors.com/
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Consumer Services
Enterprise
Hardware and Devices
SaaS
Quick Insights into Good Sportsman Marketing Product Quality
Good Sportsman Marketing's Product Quality score was rated highest by Male customers.
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Ranked Good Sportsman Marketing Product Quality the Highest
Good Sportsman Marketing Product Quality Score by Gender
Good Sportsman Marketing's Product Quality score was rated 2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Good Sportsman Marketing.
Male
2/5
Female
N/A
Good Sportsman Marketing Product Quality Score by Ethnicity
Good Sportsman Marketing's Product Quality score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Good Sportsman Marketing.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Good Sportsman Marketing Pricing
Good Sportsman Marketing ROI & Value For Money
1.9/5
Good Sportsman Marketing has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
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Quick Insights into Good Sportsman Marketing ROI
Good Sportsman Marketing's ROI score was rated highest by Caucasian customers.
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Ranked Good Sportsman Marketing ROI the Highest
Good Sportsman Marketing ROI Score by Gender
Good Sportsman Marketing's ROI score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
Good Sportsman Marketing ROI Score by Ethnicity
Good Sportsman Marketing's ROI score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Good Sportsman Marketing.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Good Sportsman Marketing Customer Satisfaction (CSAT)
Good Sportsman Marketing Customer Satisfaction (CSAT) Score
33 / 100
Good Sportsman Marketing has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Good Sportsman Marketing Customer Satisfaction
Good Sportsman Marketing's Customer Satisfaction score was rated highest by Male customers.
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Ranked Good Sportsman Marketing Customer Satisfaction the Highest
Good Sportsman Marketing Customer Satisfaction Score by Gender
Good Sportsman Marketing's Customer Satisfaction score was rated 40 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Good Sportsman Marketing.
40 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 60% |
Good Sportsman Marketing Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Good Sportsman Marketing's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Good Sportsman Marketing.
25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
Good Sportsman Marketing Customer Service
2.4/5
Good Sportsman Marketing has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About Good Sportsman Marketing's Customer Service
Address
PO Box 535189, Grand Prairie, TX 75053
Website
http://www.gsmoutdoors.com/
Phone Number
877-269-8490
Quick Insights into Good Sportsman Marketing Customer Service
Good Sportsman Marketing's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Good Sportsman Marketing's Customer Service score.
Ranked Good Sportsman Marketing Customer Service the Highest
Good Sportsman Marketing Customer Service Score by Gender
Good Sportsman Marketing's Customer Service score was rated 2.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Good Sportsman Marketing.
Male
2.3/5
Female
N/A
Good Sportsman Marketing Customer Service Score by Ethnicity
Good Sportsman Marketing's Customer Service score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Good Sportsman Marketing.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Good Sportsman Marketing as an Employer
Consumer vs. Employees
Good Sportsman Marketing scored a -51 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Good Sportsman Marketing would recommend the brand to a friend. ENPS measures how likely Good Sportsman Marketing employees would recommend working at Good Sportsman Marketing to a friend.
Net Promoter Score
-51
NPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 0% | Promoters |
|---|---|
| 67% | Passive |
| 33% | Detractors |
