0
NPS
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Gramercy Tech
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About Gramercy Tech's Brand
Gramercy Tech is a NYC-based digital agency specializing in custom event and experiential solutions.
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
3.2/5
Pricing
2.7/5
Customer Service
Gramercy Tech NPS
Gramercy Tech's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Gramercy Tech's customers would recommend using the product based on a scale of -100 to 100.
Gramercy Tech Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Gramercy Tech NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -100 | Sep 2023 | -100 |
Jan 2024 0 | Jan 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gramercy Tech Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Gramercy Tech users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Gramercy Tech Product Quality
2.7/5
Gramercy Tech has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Gramercy Tech's overall Product Quality score rated by its users and customers.
Gramercy Tech Product Information
Gramercy Tech’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://gramercytech.com
- Company Size
- 11-50 Employees
Industry
Tech
Mobile App
Virtual Reality
Gramercy Tech Pricing
Gramercy Tech ROI & Value For Money
3.2/5
Gramercy Tech has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Gramercy Tech Customer Satisfaction (CSAT)
Gramercy Tech Customer Satisfaction (CSAT) Score
100 / 100
Gramercy Tech has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Gramercy Tech Customer Service
2.7/5
Gramercy Tech has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Gramercy Tech's Customer Service
Address
989 Avenue of the Americas, 18th floor, New York City, NY 10018
Website
http://gramercytech.com
Phone Number
6469186340
Gramercy Tech's Social Links
Gramercy Tech as an Employer
3.6/5
Gramercy Tech has a 3.6/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Gramercy Tech scored a 0 for Net Promoter Score and a 43 for Employee Net Promoter Score. NPS gauges how likely a customer of Gramercy Tech would recommend the brand to a friend. ENPS measures how likely Gramercy Tech employees would recommend working at Gramercy Tech to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
43
eNPS Score
| 57% | Promoters |
|---|---|
| 29% | Passive |
| 14% | Detractors |
