67
NPS
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Grand Canyon Education
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About Grand Canyon Education's Brand
Grand Canyon Education??provides campus based online post secondary education services??on graduate and undergraduate degree programs.
Brand at a Glance
68%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Grand Canyon Education NPS
Grand Canyon Education's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Grand Canyon Education's customers would recommend using the product based on a scale of -100 to 100.
Grand Canyon Education Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Grand Canyon Education NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
Jul 2022 50 | Jul 2022 | 50 |
Aug 2022 33 | Aug 2022 | 33 |
Aug 2023 50 | Aug 2023 | 50 |
Sep 2023 60 | Sep 2023 | 60 |
Jun 2025 66 | Jun 2025 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Grand Canyon Education NPS by Gender
Grand Canyon Education's NPS was rated 33 by Female customers on Comparably.
Female
33
Grand Canyon Education's NPS was rated 33 by Female customers on Comparably.
33%
Promoters
67%
Passives
0%
Detractors
Male
N/A
Grand Canyon Education's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Grand Canyon Education NPS by Usage
Grand Canyon Education's NPS was rated 33 points by customers who have used Grand Canyon Education's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 33 | 1 to 2 Years | 33 |
Grand Canyon Education Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Grand Canyon Education users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Grand Canyon Education Customer Loyalty Score by Gender
Grand Canyon Education's Customer Loyalty score was rated 70 by Female customers on Comparably.
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Female
70%
Yes
Male
N/A
Yes
Grand Canyon Education Customer Loyalty Score by Usage
Grand Canyon Education's Customer Loyalty score was rated 70% by customers who have used Grand Canyon Education's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Grand Canyon Education Product Quality
3.7/5
Grand Canyon Education has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Grand Canyon Education's overall Product Quality score rated by its users and customers.
Grand Canyon Education Product Information
Grand Canyon Education’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://gcu.edu/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Education
Quick Insights into Grand Canyon Education Product Quality
Grand Canyon Education's Product Quality score was rated highest by customers who have used Grand Canyon Education's products/services for 1 to 2 Years.
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Ranked Grand Canyon Education Product Quality the Highest
Grand Canyon Education Product Quality Score by Gender
Grand Canyon Education's Product Quality score was rated 3.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Grand Canyon Education.
Female
3.8/5
Male
N/A
Grand Canyon Education Product Quality Score by Usage
Grand Canyon Education's Product Quality score was rated 3.8 stars by customers who have used Grand Canyon Education's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Grand Canyon Education Pricing
Grand Canyon Education ROI & Value For Money
3.6/5
Grand Canyon Education has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Grand Canyon Education ROI
Grand Canyon Education's ROI score was rated highest by customers who have used Grand Canyon Education's products/services for 1 to 2 Years.
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Ranked Grand Canyon Education ROI the Highest
Grand Canyon Education ROI Score by Gender
Grand Canyon Education's ROI score was rated 4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Grand Canyon Education.
Female
4/5
Male
N/A
Grand Canyon Education ROI Score by Usage
Grand Canyon Education's ROI score was rated 4 stars by customers who have used Grand Canyon Education's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Grand Canyon Education Customer Satisfaction (CSAT)
Grand Canyon Education Customer Satisfaction (CSAT) Score
80 / 100
Grand Canyon Education has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Grand Canyon Education Customer Satisfaction
Grand Canyon Education's Customer Satisfaction score was rated highest by customers who have used Grand Canyon Education's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Grand Canyon Education's Customer Satisfaction.
Ranked Grand Canyon Education Customer Satisfaction the Highest
Grand Canyon Education Customer Satisfaction Score by Gender
Grand Canyon Education's Customer Satisfaction score was rated 66 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Grand Canyon Education.
66 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 34% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Grand Canyon Education Customer Satisfaction Score by Usage
Grand Canyon Education's Customer Satisfaction score was rated 66 points by customers who have used Grand Canyon Education's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Grand Canyon Education Customer Service
3.6/5
Grand Canyon Education has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Grand Canyon Education's overall Customer Service score rated by its users and customers.
About Grand Canyon Education's Customer Service
Address
Phoenix, AZ
Website
http://gcu.edu/
Quick Insights into Grand Canyon Education Customer Service
Grand Canyon Education's Customer Service score was rated highest by customers who have used Grand Canyon Education's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Grand Canyon Education's Customer Service score.
Ranked Grand Canyon Education Customer Service the Highest
Grand Canyon Education Customer Service Score by Gender
Grand Canyon Education's Customer Service score was rated 4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Grand Canyon Education.
Female
4/5
Male
N/A
Grand Canyon Education Customer Service Score by Usage
Grand Canyon Education's Customer Service score was rated 4 stars by customers who have used Grand Canyon Education's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Grand Canyon Education as an Employer
2.6/5
Grand Canyon Education has a 2.6/5 stars for its overall company culture rated by their employees
bottom
25%
CEO of Grand Canyon Education
In the Bottom 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Grand Canyon Education scored a 67 for Net Promoter Score and a -45 for Employee Net Promoter Score. NPS gauges how likely a customer of Grand Canyon Education would recommend the brand to a friend. ENPS measures how likely Grand Canyon Education employees would recommend working at Grand Canyon Education to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-45
eNPS Score
| 22% | Promoters |
|---|---|
| 11% | Passive |
| 67% | Detractors |
