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NPS
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Grant Associates
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About Grant Associates' Brand
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
5/5
Pricing
5/5
Customer Service
Grant Associates NPS
Grant Associates's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Grant Associates's customers would recommend using the product based on a scale of -100 to 100.
Grant Associates Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Grant Associates NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -100 | Mar 2023 | -100 |
Sep 2025 0 | Sep 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Grant Associates Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Grant Associates users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Grant Associates Product Quality
3.2/5
Grant Associates has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Grant Associates Product Information
Grant Associates’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Grant Associates Pricing
Grant Associates ROI & Value For Money
5/5
Grant Associates has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Grant Associates Customer Satisfaction (CSAT)
Grant Associates Customer Satisfaction (CSAT) Score
50 / 100
Grant Associates has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Grant Associates Customer Service
5/5
Grant Associates has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Grant Associates's Customer Service
Website
http://grant-associates.uk.com/
Grant Associates as an Employer
Consumer vs. Employees
Grant Associates scored a 0 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of Grant Associates would recommend the brand to a friend. ENPS measures how likely Grant Associates employees would recommend working at Grant Associates to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
