-89
NPS
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Great Expressions Dental Centers
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About Great Expressions Dental Centers' Brand
Brand at a Glance
65%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Great Expressions Dental Centers NPS
Great Expressions Dental Centers's Net Promoter Score (NPS) is a -89 with 5% Promoters, 1% Passives, and 94% Detractors. Net Promoter Score tracks whether Great Expressions Dental Centers's customers would recommend using the product based on a scale of -100 to 100.
Great Expressions Dental Centers Overall NPS
| 5% | Promoters |
|---|---|
| 1% | Passives |
| 94% | Detractors |
Great Expressions Dental Centers NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 -93 | Jun 2024 | -93 |
Jul 2024 -93 | Jul 2024 | -93 |
Sep 2024 -93 | Sep 2024 | -93 |
Oct 2024 -93 | Oct 2024 | -93 |
Nov 2024 -93 | Nov 2024 | -93 |
Dec 2024 -93 | Dec 2024 | -93 |
Jan 2025 -93 | Jan 2025 | -93 |
Mar 2025 -93 | Mar 2025 | -93 |
Apr 2025 -91 | Apr 2025 | -91 |
May 2025 -89 | May 2025 | -89 |
Oct 2025 -89 | Oct 2025 | -89 |
Nov 2025 -88 | Nov 2025 | -88 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Great Expressions Dental Centers NPS by Gender
Female customers rated Great Expressions Dental Centers's NPS 8 points higher than Male customers.
Male
-100
Great Expressions Dental Centers's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-92
Great Expressions Dental Centers's NPS was rated -92 by Female customers on Comparably.
4%
Promoters
0%
Passives
96%
Detractors
Great Expressions Dental Centers NPS by Ethnicity
Great Expressions Dental Centers's NPS was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
African American/Black -90 | African American/Black | -90 |
Other -86 | Other | -86 |
Great Expressions Dental Centers NPS by Age
Great Expressions Dental Centers's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Great Expressions Dental Centers NPS by Usage
Great Expressions Dental Centers's NPS was rated the highest by customers who have used Great Expressions Dental Centers's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -76 | 2 to 5 Years | -76 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -100 | Over 10 Years | -100 |
Great Expressions Dental Centers Customer Reviews
Out of the 15 Great Expressions Dental Centers customer reviews 1 was positive and 14 were constructive. Great Expressions Dental Centers customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Great Expressions Dental Centers Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Great Expressions Dental Centers users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Great Expressions Dental Centers Customer Loyalty Score by Gender
Great Expressions Dental Centers's Customer Loyalty score was rated 68 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Great Expressions Dental Centers.
Male
68%
Yes
Female
68%
Yes
Great Expressions Dental Centers Customer Loyalty Score by Ethnicity
Great Expressions Dental Centers's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Great Expressions Dental Centers.
74
out of 100
Caucasian
61
out of 100
Hispanic or Latino
81
out of 100
African American/Black
49
out of 100
Other
Great Expressions Dental Centers Customer Loyalty Score by Age
Great Expressions Dental Centers's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Great Expressions Dental Centers.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 78% | 26-30 | 78% |
31-35 70% | 31-35 | 70% |
36-40 82% | 36-40 | 82% |
41-45 64% | 41-45 | 64% |
56-60 60% | 56-60 | 60% |
61-65 68% | 61-65 | 68% |
66+ 70% | 66+ | 70% |
Great Expressions Dental Centers Customer Loyalty Score by Usage
Great Expressions Dental Centers's Customer Loyalty score was rated the highest by customers who have used Great Expressions Dental Centers's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Great Expressions Dental Centers Customer Loyalty Score by Industry
Great Expressions Dental Centers's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Great Expressions Dental Centers Product Quality
1.5/5
Great Expressions Dental Centers has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Great Expressions Dental Centers' overall Product Quality score rated by its users and customers.
Great Expressions Dental Centers Product Information
Great Expressions Dental Centers’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Great Expressions Dental Centers's product the highest. Reviewers from the Tech industry rated Great Expressions Dental Centers the lowest at 1.5.
- Company Size
- 1,001-5,000 Employees
Quick Insights into Great Expressions Dental Centers Product Quality
Great Expressions Dental Centers's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Great Expressions Dental Centers' Product Quality.
Ranked Great Expressions Dental Centers Product Quality the Highest
Ranked Great Expressions Dental Centers Product Quality the Lowest
Great Expressions Dental Centers Product Quality Score by Gender
Great Expressions Dental Centers's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Great Expressions Dental Centers.
Male
1.5/5
Female
1.5/5
Great Expressions Dental Centers Product Quality Score by Ethnicity
Great Expressions Dental Centers's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Great Expressions Dental Centers.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Great Expressions Dental Centers Product Quality Score by Age
Great Expressions Dental Centers's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Great Expressions Dental Centers.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.1 | 26-30 | 2.1 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.7 | 66+ | 1.7 |
Great Expressions Dental Centers Product Quality Score by Usage
Great Expressions Dental Centers's Product Quality score was rated the highest by customers who have used Great Expressions Dental Centers's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Great Expressions Dental Centers Product Quality Score by Industry
Great Expressions Dental Centers's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Great Expressions Dental Centers Pricing
Great Expressions Dental Centers ROI & Value For Money
1.5/5
Great Expressions Dental Centers has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Great Expressions Dental Centers' overall ROI score rated by its users and customers.
Great Expressions Dental Centers Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Great Expressions Dental Centers.
Quick Insights into Great Expressions Dental Centers ROI
Great Expressions Dental Centers's ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Tech industry.
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Ranked Great Expressions Dental Centers ROI the Highest
Ranked Great Expressions Dental Centers ROI the Lowest
Great Expressions Dental Centers ROI Score by Gender
Great Expressions Dental Centers's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Great Expressions Dental Centers.
Male
1.5/5
Female
1.5/5
Great Expressions Dental Centers ROI Score by Ethnicity
Great Expressions Dental Centers's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Great Expressions Dental Centers.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Great Expressions Dental Centers ROI Score by Age
Great Expressions Dental Centers's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Great Expressions Dental Centers.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.9 | 26-30 | 1.9 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.7 | 66+ | 1.7 |
Great Expressions Dental Centers ROI Score by Usage
Great Expressions Dental Centers's ROI score was rated the highest by customers who have used Great Expressions Dental Centers's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Great Expressions Dental Centers ROI Score by Industry
Great Expressions Dental Centers's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Great Expressions Dental Centers Customer Satisfaction (CSAT)
Great Expressions Dental Centers Customer Satisfaction (CSAT) Score
7 / 100
Great Expressions Dental Centers has an overall Customer Satisfaction score of 7 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
6%
Satisfied
1%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
16%
Very Dissatisfied
77%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Great Expressions Dental Centers Customer Satisfaction
Great Expressions Dental Centers's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers from the Tech industry.
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Ranked Great Expressions Dental Centers Customer Satisfaction the Highest
Ranked Great Expressions Dental Centers Customer Satisfaction the Lowest
Great Expressions Dental Centers Customer Satisfaction Score by Gender
Female customers rated Great Expressions Dental Centers's Customer Satisfaction score 0 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Great Expressions Dental Centers.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 24% | |
Very Dissatisfied | 76% |
8 / 100
FemaleVery Satisfied | 8% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 8% | |
Very Dissatisfied | 84% |
Great Expressions Dental Centers Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Great Expressions Dental Centers' Customer Satisfaction (CSAT) score was rated 4% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Great Expressions Dental Centers.
4 / 100
Very Satisfied
4%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
83%
CSAT according to Hispanic or Latino
Great Expressions Dental Centers' Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Great Expressions Dental Centers.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to African American/Black
Great Expressions Dental Centers' Customer Satisfaction (CSAT) score was rated 11% according to African American/Black users and customers.
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11 / 100
Very Satisfied
11%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
21%
Very Dissatisfied
68%
CSAT according to Other
Great Expressions Dental Centers' Customer Satisfaction (CSAT) score was rated 7% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Great Expressions Dental Centers.
7 / 100
Very Satisfied
7%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
86%
Great Expressions Dental Centers Customer Satisfaction Score by Age
Great Expressions Dental Centers's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Great Expressions Dental Centers.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 25% | |||||||||||||||
| 31-35 | 0% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 6% | |||||||||||||||
| 66+ | 6% |
Great Expressions Dental Centers Customer Satisfaction Score by Usage
Great Expressions Dental Centers's Customer Satisfaction score was rated the highest by customers who have used Great Expressions Dental Centers's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Great Expressions Dental Centers Customer Satisfaction Score by Industry
Great Expressions Dental Centers's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Great Expressions Dental Centers Customer Satisfaction Score by Industry",
"text": "Great Expressions Dental Centers's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.",
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"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
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"label": "Accounting",
"groupId": 495,
"score": 20,
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"label": "Education",
"groupId": 515,
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"scoreClassName": "",
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"label": "Legal",
"groupId": 529,
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}Great Expressions Dental Centers Customer Service
1.5/5
Great Expressions Dental Centers has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Great Expressions Dental Centers' overall Customer Service score rated by its users and customers.
About Great Expressions Dental Centers's Customer Service
Address
Southfield, MI
Website
http://www.greatexpressions.com/
Quick Insights into Great Expressions Dental Centers Customer Service
Great Expressions Dental Centers's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Great Expressions Dental Centers' Customer Service score.
Ranked Great Expressions Dental Centers Customer Service the Highest
Ranked Great Expressions Dental Centers Customer Service the Lowest
Great Expressions Dental Centers Customer Service Score by Gender
Great Expressions Dental Centers's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Great Expressions Dental Centers.
Male
1.5/5
Female
1.5/5
Great Expressions Dental Centers Customer Service Score by Ethnicity
Great Expressions Dental Centers's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Great Expressions Dental Centers.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Great Expressions Dental Centers Customer Service Score by Age
Great Expressions Dental Centers's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Great Expressions Dental Centers.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 1.6 | 26-30 | 1.6 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Great Expressions Dental Centers Customer Service Score by Usage
Great Expressions Dental Centers's Customer Service score was rated 1.5 stars by customers who have used Great Expressions Dental Centers's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Great Expressions Dental Centers Customer Service Score by Industry
Great Expressions Dental Centers's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Great Expressions Dental Centers as an Employer
2.4/5
Great Expressions Dental Centers has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Great Expressions Dental Centers
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Great Expressions Dental Centers scored a -89 for Net Promoter Score and a -48 for Employee Net Promoter Score. NPS gauges how likely a customer of Great Expressions Dental Centers would recommend the brand to a friend. ENPS measures how likely Great Expressions Dental Centers employees would recommend working at Great Expressions Dental Centers to a friend.
Net Promoter Score
-89
NPS Score
| 5% | Promoters |
|---|---|
| 1% | Passive |
| 94% | Detractors |
Employee Net Promoter Score
-48
eNPS Score
| 23% | Promoters |
|---|---|
| 6% | Passive |
| 71% | Detractors |
