34
NPS
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Gresham Smith
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About Gresham Smith's Brand
Brand at a Glance
79%
Customer Loyalty
4.1/5
Product Quality
3.8/5
Pricing
4.1/5
Customer Service
Gresham Smith NPS
Gresham Smith's Net Promoter Score (NPS) is a 34 with 56% Promoters, 22% Passives, and 22% Detractors. Net Promoter Score tracks whether Gresham Smith's customers would recommend using the product based on a scale of -100 to 100.
Gresham Smith Overall NPS
| 56% | Promoters |
|---|---|
| 22% | Passives |
| 22% | Detractors |
Gresham Smith NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Jan 2022 100 | Jan 2022 | 100 |
Feb 2022 33 | Feb 2022 | 33 |
Mar 2022 50 | Mar 2022 | 50 |
Apr 2022 60 | Apr 2022 | 60 |
Feb 2023 67 | Feb 2023 | 67 |
May 2023 57 | May 2023 | 57 |
Jul 2023 50 | Jul 2023 | 50 |
Sep 2023 33 | Sep 2023 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gresham Smith Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Gresham Smith users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Gresham Smith Product Quality
4.1/5
Gresham Smith has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Gresham Smith Product Information
Gresham Smith’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- https://www.greshamsmith.com
- Company Size
- 501-1,000 Employees
Gresham Smith Pricing
Gresham Smith ROI & Value For Money
3.8/5
Gresham Smith has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Gresham Smith Customer Satisfaction (CSAT)
Gresham Smith Customer Satisfaction (CSAT) Score
100 / 100
Gresham Smith has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Gresham Smith Customer Service
4.1/5
Gresham Smith has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Gresham Smith's Customer Service
Address
Nashville, TN
Website
https://www.greshamsmith.com
Gresham Smith as an Employer
Consumer vs. Employees
Gresham Smith scored a 34 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of Gresham Smith would recommend the brand to a friend. ENPS measures how likely Gresham Smith employees would recommend working at Gresham Smith to a friend.
Net Promoter Score
34
NPS Score
| 56% | Promoters |
|---|---|
| 22% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 62% | Promoters |
|---|---|
| 13% | Passive |
| 25% | Detractors |
