-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
GROM Associates
Marketing or Exec? Claim Your Free Account
About GROM Associates' Brand
GROM Associates offers enterprise business solutions in the areas of implementation, integration, and project management.
Brand at a Glance
53%
Customer Loyalty
2/5
Product Quality
2.2/5
Pricing
2.2/5
Customer Service
GROM Associates NPS
GROM Associates's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether GROM Associates's customers would recommend using the product based on a scale of -100 to 100.
GROM Associates Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
GROM Associates NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -100 | Jun 2021 | -100 |
Jul 2024 -100 | Jul 2024 | -100 |
Oct 2024 -100 | Oct 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GROM Associates Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of GROM Associates users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GROM Associates Product Quality
2/5
GROM Associates has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock GROM Associates' overall Product Quality score rated by its users and customers.
GROM Associates Product Information
GROM Associates’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- http://www.grom.com
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Enterprise
SaaS
Small Business Services
GROM Associates Pricing
GROM Associates ROI & Value For Money
2.2/5
GROM Associates has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock GROM Associates' overall ROI score rated by its users and customers.
GROM Associates Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
GROM Associates Customer Service
2.2/5
GROM Associates has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock GROM Associates' overall Customer Service score rated by its users and customers.
About GROM Associates's Customer Service
Address
One Main Street, Flemington, NJ
Website
http://www.grom.com
Phone Number
(800) 515-1-727
GROM Associates as an Employer
Consumer vs. Employees
GROM Associates scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of GROM Associates would recommend the brand to a friend. ENPS measures how likely GROM Associates employees would recommend working at GROM Associates to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
