-100
NPS
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Groq
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About Groq's Brand
Groq designs radically simple elegant processor architecture technology to accelerate complex workloads in artificial intelligence, machine learning, and high-performance computing.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Groq NPS
Groq's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Groq's customers would recommend using the product based on a scale of -100 to 100.
Groq Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Groq NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -100 | Dec 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Groq Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Groq users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Groq Product Quality
1.5/5
Groq has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Groq's overall Product Quality score rated by its users and customers.
Groq Product Information
Groq’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://groq.com
- Company Size
- 51-200 Employees
Industry
Tech
AI, Big Data and Analytics
Groq Pricing
Groq ROI & Value For Money
1.5/5
Groq has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Groq's overall ROI score rated by its users and customers.
Groq Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Groq Customer Service
1.5/5
Groq has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Groq's overall Customer Service score rated by its users and customers.
About Groq's Customer Service
Address
400 Castro St, Mountain View, CA 94041
Website
https://groq.com
Groq's Social Links
Groq as an Employer
3.9/5
Groq has a 3.9/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Groq scored a -100 for Net Promoter Score and a 39 for Employee Net Promoter Score. NPS gauges how likely a customer of Groq would recommend the brand to a friend. ENPS measures how likely Groq employees would recommend working at Groq to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
39
eNPS Score
| 55% | Promoters |
|---|---|
| 29% | Passive |
| 16% | Detractors |
