0
NPS
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Group14 Technology
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About Group14 Technology's Brand
Group14 is the world’s leading commercial manufacturer and supplier of advanced silicon anode battery technology, with customers representing 95% of worldwide battery production for EVs, consumer electronics, and anything powered by rechargeable batteries. Headquartered in Woodinville, WA, with a joint venture in South Korea, and new factories on the horizon around the world, our Battery Active Material (BAM) factories can be built anywhere on Earth to help meet global demand for silicon battery materials. At Group14, we foster a collaborative and inspiring environment and value every individual’s contribution. We’re on the lookout for individuals who are eager to make a difference and grow with us.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.7/5
Pricing
5/5
Customer Service
Group14 Technology NPS
Group14 Technology's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Group14 Technology's customers would recommend using the product based on a scale of -100 to 100.
Group14 Technology Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Group14 Technology NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 100 | Feb 2023 | 100 |
Feb 2024 0 | Feb 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Group14 Technology Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Group14 Technology users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Group14 Technology Product Quality
5/5
Group14 Technology has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Group14 Technology's overall Product Quality score rated by its users and customers.
Group14 Technology Product Information
Group14 Technology’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://group14.technology
- Company Size
- 201-500 Employees
Industry
Energy and Manufacturing
Group14 Technology Pricing
Group14 Technology ROI & Value For Money
4.7/5
Group14 Technology has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
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Group14 Technology Customer Satisfaction (CSAT)
Group14 Technology Customer Satisfaction (CSAT) Score
100 / 100
Group14 Technology has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Group14 Technology Customer Service
5/5
Group14 Technology has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Group14 Technology's overall Customer Service score rated by its users and customers.
About Group14 Technology's Customer Service
Address
8502 Maltby Rd, Woodinville, WA 98072
Website
https://group14.technology
Group14 Technology's Social Links
Group14 Technology as an Employer
4.7/5
Group14 Technology has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Group14 Technology scored a 0 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Group14 Technology would recommend the brand to a friend. ENPS measures how likely Group14 Technology employees would recommend working at Group14 Technology to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
