42
NPS
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Growth Natives
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About Growth Natives' Brand
Growth Natives is a trusted modern Marketing & Customer Engagement Agency that combines state-of-the-art technology with creative passion, enabling true Digital Experiences. We partner with global B2B and B2C brands, unlocking amazing performance at every stage of the Customer Funnel. Enabling Full Funnel & Full Stack marketing at scale. Our founding team has extensive experience in managing and running marketing at scale for some of the biggest brands like Trend Micro, JDA, Cvent, BirdEye, Cisco, and many others. We have certified experts in the following Marketing Technologies: - Marketo - HubSpot - Pardot - Google Advertising - Facebook Advertising - Salesforce - Microsoft Dynamics
Brand at a Glance
79%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Growth Natives NPS
Growth Natives's Net Promoter Score (NPS) is a 42 with 71% Promoters, 0% Passives, and 29% Detractors. Net Promoter Score tracks whether Growth Natives's customers would recommend using the product based on a scale of -100 to 100.
Growth Natives Overall NPS
| 71% | Promoters |
|---|---|
| 0% | Passives |
| 29% | Detractors |
Growth Natives NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
Nov 2021 33 | Nov 2021 | 33 |
Jan 2022 50 | Jan 2022 | 50 |
May 2022 60 | May 2022 | 60 |
Jul 2022 67 | Jul 2022 | 67 |
Sep 2022 43 | Sep 2022 | 43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Growth Natives Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Growth Natives users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Growth Natives Product Quality
3.7/5
Growth Natives has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Growth Natives' overall Product Quality score rated by its users and customers.
Growth Natives Product Information
Growth Natives’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
Analytics
Ecommerce and Marketplaces
Growth Natives Pricing
Growth Natives ROI & Value For Money
3.6/5
Growth Natives has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Growth Natives' overall ROI score rated by its users and customers.
Growth Natives Customer Satisfaction (CSAT)
Growth Natives Customer Satisfaction (CSAT) Score
60 / 100
Growth Natives has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Growth Natives Customer Service
3.7/5
Growth Natives has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Growth Natives' overall Customer Service score rated by its users and customers.
About Growth Natives's Customer Service
Address
8425 NE 22nd Place, Bellevue, WA 98004
Website
https://www.growthnatives.com
Phone Number
4253896118
Growth Natives's Social Links
Growth Natives as an Employer
4.8/5
Growth Natives has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Growth Natives scored a 42 for Net Promoter Score and a 81 for Employee Net Promoter Score. NPS gauges how likely a customer of Growth Natives would recommend the brand to a friend. ENPS measures how likely Growth Natives employees would recommend working at Growth Natives to a friend.
Net Promoter Score
42
NPS Score
| 71% | Promoters |
|---|---|
| 0% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
81
eNPS Score
| 88% | Promoters |
|---|---|
| 5% | Passive |
| 7% | Detractors |
