Grubhub FAQs

Extra large orders may pop up in your queue of tasks and you would proceed with accepting or rejecting the offer just like you would with any other offer.

Sometimes an offer may be pre-scheduled. In these instances, you may receive an in-app notification or an SMS from a Grubhub Specialist asking if you would like to accept a future offer. If you say yes, it will remain in your task queue until that time comes.

What if you’re toggled available and take other offers when you were previously scheduled for an order?

The system will create a buffer prior to the start of your task, and will stop sending you offers. This buffer should provide enough time to complete your previous deliveries and arrive at the restaurant on time for your pre-scheduled order. If for some reason this is not enough time, or you receive a conflicting offer, please use your App to reach out to Grubhub and let us know

All 1099-MISC forms are sent via USPS by January 31, and you should receive it in the mail by mid-February.

If you do not receive it in the postal mail by February 15, please contact [email protected] or call 888-831-5729 for an electronic copy.

All delivery partners who received $600 or more in income from Grubhub between Jan 1 - Dec 31 the previous year will receive a 1099-MISC form.

If the diner is requesting a refund for the unavailable item or wants to cancel the entire order, reach out to Care through the Grubhub for Drivers app. They will process a partial adjustment or cancellation for the diner.

You can use the Instant Cash Out feature by going to the Earnings tab from the menu in the Grubhub for Drivers app and selecting Cash Out.

In order to be eligible for this feature, you will need a verified bank account set up for direct deposit.For security purposes, Instant Cash Out will not be available for 72 hours after your bank account information has been verified or updated.

If this change was not made by you, or you believe that an unauthorized person has accessed your account, immediately reset your password and update your banking information in the Grubhub for Drivers app.

Remember: Grubhub will never call or text a driver and ask you for your password, provide you with a new password without your request, or ask you to reset your password.

Click here for instructions on how to do this in the app and what to do if you receive an error message.

In order to help foster a positive experience for our delivery partners, Grubhub strives to avoid having too many drivers on the road at any particular time in our markets.

This means that occasionally we pause bringing on new drivers to provide our already existing delivery partners the best opportunity to earn.

If you have already submitted your information at driver.grubhub.com, we have your information and will contact you when there is availability in your region. There is no further action that you need to take at this time.

It’s recommended but not required to begin delivering with Grubhub!

Throughout onboarding, we'll show you how to schedule blocks, tell you more about getting paid, share driver tips and tricks, and walk you through logging into and using the Grubhub for Drivers app.

If you would like to opt out of onboarding, please reply to the email inviting you to complete it.

Watch this video to learn tips & tricks from another Grubhub driver!

If you meet all of the requirements below and describe yourself as a people person with a positive attitude, excellent communication skills, and a knack for being on time, we'd love to partner with you!

You can apply by clicking the blue button at the top of the page that says Apply to Drive.If you're using a mobile device, you can apply by clicking on the three lines in the upper right hand corner.

All delivery partners must:

Be 19+ years of age (21+ in Chicago and Las Vegas)

Own an iPhone with iOS 11 or higher OR an Android with 5.0 or higher (must have a data plan)

Have a data plan

Have a checking account for direct deposit

Additionally

Those who wish to partner with Grubhub using a Car must:

Have a valid driver’s license (for at least 2 years)

Have auto insurance

Those who wish to partner with Grubhub using a Bicycle must:

Have a valid state ID

In order to get the number of miles you drove last year, please refer back to your weekly payment summaries on the Grubhub for Drivers app under the Earnings option in the menu. The miles are shown with the pay totals for each day.

The waiting timer feature empowers drivers to manage an unresponsive diner situation without having to call Grubhub care. This feature helps to streamline the process so that you can move on to your next delivery opportunity even faster!

How does it work?

After attempting to reach the diner by phone, you’ll be able to go to there’s a problem, and select diner isn't available. At this time a waiting timer will appear asking you to wait 8 minutes to make the delivery to the diner. After 8 minutes, you may mark an order as complete, and move on to your next opportunity.

But what do I do with the food?

Once the time runs out, three options automatically appear.

Delivered to Diner this option is always available; you do not need to wait the full 8 minutes if you’re able to make the delivery)

I’ll take the food if you are unable to make the delivery, feel free to take the food with you when you go!

I’ll leave the food leave the food at a designated location for the diner and send them a text to let them know where they can find it.

Will I get paid for the delivery if the timer runs out?

Yes! If, after using the waiting timer you’re unable to complete the delivery, you’ll still be compensated for the delivery as normal.

The timer ran out but I’m unable to make a selection. What’s wrong?

You need to be at the diner’s location in order for any actionable items in the feature to appear once the timer is done. If these features don’t appear, please contact care using the standard process in your app.

Why don’t I have the waiting timer option?

The waiting timer feature is new and is being rolled out incrementally to drivers nationally. This feature should make its way to all drivers in the next few weeks.

A walk-throughof the waiting timer feature:

Email: If you used the same email on your Grubhub for Drivers account as you did for your diner profile, You can update your email on our diner website.

If you are reading this through the Grubhub for Drivers app, open this site in a different window

Site Link: https://www.grubhub.com/account/profile

Phone Number: You can update your phone number in the Grubhub for Drivers app under Profile

Address: You canupdate your address in the Grubhub for Drivers app under Profile

Bank Information / Direct Deposit: You can update your bank account information and direct deposit details in the Grubhub for Drivers app under Profile

Please Note: This feature may not be available in all markets. If you are unable to update in the app, you can also update your direct deposit information by emailing [email protected]

You will need to provide one of the following in your email:

A voided check (Must have your name pre-printed on the check).

A typed direct deposit form from your bank (cannot be handwritten).

A letter of account holding from your bank. (cannot be handwritten). Must be on bank letterhead, and include the account holder name, account number, and routing number. Be stamped by the branch you visited, and include the contact name and number of the associate that assisted you.

A screenshot of your online banking information including the routing, account number and account holder names. Transaction history can be blurred from this screenshot.

Note to Prepaid Card Users: We cannot accept Prepaid debit cards that are not ACH compatible. If you elect to use a prepaid debit card, you must provide the voided check or direct deposit form associated with your prepaid card. Please email this information to [email protected].

In order to update your banking information you will be asked to re-enter your password. To save the changes, click confirm. To back out without saving the changes, use the return arrow in the left hand corner of the screen.

You can view the status of your application from your applicant portal.

To access this portal, check for an email from Grubhub for Drivers or a text from Grubhub. Both of these will have a link to your personalized portal.

For example, if you paused your application, you may have an email like this one below:

Once in the portal, you’ll see a progress wheel with an accompanying list of tasks.

For example:

How you receive your delivery equipment is dependent on if there's a local Grubhub office in your market.

You'll be alerted soon after completing onboarding whether or not your market has a local office.

Local Office

If you are in a market with a local office, you will sign up for a time to pick up your equipment at the end of onboarding

You will also receive an email from your Driver Specialist with available times and instructions on how to pick up your equipment

No Local Office

If you are in a market that does not hold equipment pickups at the local office, you will receive your delivery bags 3-5 business days after completing your onboarding

We will send you an email with the tracking number once it becomes available

Please note: to meet the standards and expectations of both restaurants and diners, you must use insulated delivery bags when making deliveries with Grubhub.

Below are some tips, tricks, and best practices on handling extra large orders.

At therestaurant:

Arrive at the restaurant ahead of the pickup time

Introduce yourself to the staff and let them know you’re there to pick up a large Grubhub order

Wear your Grubhub shirt and hat so employees and diners can easily identify you

Bring multiple insulated bags and a small push cart to help manage the order

Remember, you need insulated bags to complete a delivery, however they do not need to be Grubhub branded

Identify your order by the customer’s name and pick up time

Verify all items of the order with the restaurant as they hand it to you

If there are multiple individual orders, write the name of the diner on their specific order

Pro tip: Having a few permanent markers can come in very handy for extra large orders

Confirm you have all items, paying special attention to commonly missed items such as:

Side Dressing

Sodas / Beverages

Condiments

Plates, napkins, & utensils (when requested)

For food quality, separate hot and cold items when packing them for transport

All of the above mentioned items are sold on Amazon. While we do not endorse any one brand or product, we’ve done a few searches to help you along the way. Each item below is hyperlinked to its Amazon search page. You can also find these items in other local stores and online websites.

Push Cart Dolly

Insulated Food Delivery Bags

Permanent Markers

Delivering to a place of Business:

Some orders may go to residential communities but a lot of extra large orders are scheduled for delivery at businesses.

Make sure to arrive within a 10 minute window of the designated time (if pre-scheduled)

A lot of these orders are pre-scheduled to match up with business meetings. Arriving too early or too late could have a very negative impact on the diner’s experience which could impact their relationship with the driver and their willingness to tip accordingly next time.

Expect to bring the food to the diner, they generally will not come down to get the food from you

Check the Delivery Instructions in the App

Verify that you are at the correct suite number / company

You may need to check-in with the building’s security, this is a typical requirement of a lot of business locations

You may also need to check-in with the office manager or receptionist when you first enter the office itself

If leaving the food with the front desk, confirm that the diner works there and is expecting a delivery

You may be asked to set up the food

Pro Tip - The standard set up for food is:

Remove all items from bags

Line up items from left to right:

Utensils, plates, and napkins

Cold items

Hot items

Dessert & drinks

Any order over $150 (before tip) is considered an extra large (XL) order.

The Grubhub delivery product started off with the intention of facilitating a way for individuals to order food from their favorite places that may not deliver. As Grubhub continues to grow, so do the size of the orders. Instead of individuals ordering while at home, groups of people now order together both at home and in the office. Over the last few years, Grubhub has seen a dramatic increase in these large group orders.

Thank you for your interest in partnering with us!

You can apply by clicking the blue button at the top of the page that says Apply to Drive. If you're using a mobile device, you can apply by clicking on the three lines in the upper right hand corner.

If you’ve already downloaded the Grubhub for Drivers App, you can also apply directly from there using the link at the bottom of the sign-in screen.

Only verified delivery partners have access to the Grubhub for Driver’s app.

If you are not yet a Delivery Partner, you can apply by clicking the blue button at the top of the page that says Apply to Drive. If you're using a mobile device, you can apply by clicking on the three lines in the upper right hand corner.

New Grubhub Delivery Partners

Only verified delivery partners have access to the Grubhub for Driver’s App.

If you are not yet a Delivery Partner, you can apply by clicking the blue button at the top of the page that says Apply to Drive. If you're using a mobile device, you can apply by clicking on the three lines in the upper right hand corner.

If you recently applied, make sure that you’ve been verified to partner with Grubhub

If your region offers local bag pickup, you won’t receive the pin until after you get your bags

Experienced Grubhub Delivery Partners

If it has been a while since you last made a delivery, your account may be inactive. Even after you reset your password, you may receive an error message when trying to login. If you believe that your account is inactive, please email your Driver Specialist.

You can update your bank account information and direct deposit details in the Grubhub for Drivers app under Profile.

A few things to note:

In order to update your banking information you will be asked to re-enter your password.

When you start typing over your old information, you’ll be given the option to save the changes

You will need to click Confirm in order to save the changes. Use the arrow in the upper left hand corner to back out without saving the changes

Changes will take effect immediately however any changes made after 10pm (local time) on Mondays will not affect direct deposits until the next pay week

For security purposes, Instant Cash Out will not be available for 72 hours after your bank account information has been verified or updated

If an update was not made by you, or you believe that an unauthorized person has accessed your account, immediately reset your password and update your banking information in the Grubhub for Drivers app.

Remember: Grubhub will never call or text a driver and ask you for your password, provide you with a new password without your request, or ask you to reset your password.

You should receive an in-app notification and an email when your bank account change is successful

This feature only changes existing bank information - new drivers will sign up for direct deposit by inputting their information through the onboarding process

For your security, your encrypted banking information is verified with a national database. If you receive an error saying that your account is not recognized, it could be for one of a few reasons:

The information was entered incorrectly

You’re attempting to use a small bank or credit union whose information is not in the database

You’re attempting to use a pre-paid card or other alternative banking method.

If you are unable to update your direct deposit information in the app, you can also do so by emailing your information to [email protected]

You will need to provide one of the following in your email:

A voided check (Must have your name pre-printed on the check).

A typed direct deposit form from your bank (cannot be handwritten).

A letter of account holding from your bank. (cannot be handwritten). Must be on bank letterhead, and include the account holder's name, account number, and routing number. Be stamped by the branch you visited, and include the contact name and number of the associate that assisted you.

A screenshot of your online banking information including the routing, account number and account holder names. Transaction history can be blurred from this screenshot.

Note to Prepaid Card Users: We cannot accept Prepaid debit cards that are not ACH compatible. If you elect to use a prepaid debit card, you must provide the voided check or direct deposit form associated with your prepaid card.

The code is sent to the email address with which you applied. If you are having difficulty with the code, check out these tips:

Make sure to use the code within 15 minutes of receiving the email. The code will expire after 15 minutes.

If you resend the confirmation code through the app, please keep in mind that the older codes will not work. The most recent email contains the valid code.

After you’ve been verified to partner with Grubhub!

If you have your own insulated delivery bag and opt out of Grubhub’s you can get on the road right away!

If your region offers local bag pickup, you will be able to log in to the app after you pickup your bags from Grubhub!

If your gear is being shipped, there's no need to wait! You can deliver with any insulated delivery bag!

Please note:you must use insulated delivery bags when making deliveries with Grubhub. This can be any insulated delivery bag.

Use the following buttons to download the Grubhub for Drivers app on the device of your choice.

(Apple Devices)

(Android DevicesTM)

New Grubhub Delivery Partners

Only verified delivery partners have access to the Grubhub for Driver’s App.

If you are not yet a Delivery Partner, you can apply by clicking the blue button at the top of the page that says Apply to Drive. If you're using a mobile device, you can apply by clicking on the three lines in the upper right hand corner.

If you recently applied, make sure that you’ve been verified to partner with Grubhub

If your region offers local bag pickup, you won’t receive the pin until after you get your bags

Use the followingtutorial to access the Grubhub for Drivers app on the device of your choice.

Note:The following steps (2 - 5) are the same for iPhone and Android

Apple, the Apple logo, iPhone, and iPad are trademarks ofApple Inc., registered in the U.S. and other countries and regions.App Storeis a service mark ofApple Inc.

Google Play and the Google Play logo are trademarks of Google LLC. Android is a trademark of Google LLC.

A 1099-MISC is a tax form used to report various types of income.

Payments for independent contractors (i.e. Grubhub delivery partners) will appear on the form in Box 7: Non-Employee Compensation.

Scheduling blocks allows you to create a flexible schedule to earn when you want without interrupting life. They also give you the opportunity to receive more orders and potentially higher earnings!

A few things to remember about scheduling blocks:

When you schedule a block, you’re claiming that block for yourself so be sure to only pick up blocks you know you can work.

If you realize you’re unable to work a block that you’ve scheduled, drop it as soon as possible to allow other drivers in your market to pick it up. When you wait until the last minute to edit or drop your block, you take earning opportunities away from your fellow drivers.

If you regularly drop blocks within 72 hours of your block start time, we may restrict your access to scheduling.

Below are a few steps to take in order to schedule yourself a block. You can also check out scheduling in action by watching this tutorial.

Step 1: Log into the Grubhub for Drivers App and tap on “Scheduling” in the menu

Step 2: Click Update schedule

Step 3: Select a time

Please note:

Available blocks will appear with a + symbol next to them

By tapping on the +, name, or time of an available block, it will be added to your schedule

click here

Things to know:

Blocks are available on a first come, first served basis, based on your Program Level. To learn more about Program Levels, .

You can also have notifications pushed to your phone when previously scheduled blocks become available.

If you were previously able to see the Instant Cash Out option but the button has since disappeared:

Your bank account information was recently updated. For security purposes, Instant Cash Out will not be available for 72 hours after your bank account information has been updated.

If this change was not made by you, or you believe that an unauthorized person has accessed your account, immediately reset your password and update your banking information in the Grubhub for Drivers app.

Remember: Grubhub will never call or text a driver and ask you for your password, provide you with a new password without your request, or ask you to reset your password.

The system may be experiencing technical difficulties. During this time the cash out feature may not be available or you may see an error message.

If you have never been able to access the Instant Cash Out feature:

For your security, your encrypted banking information is verified with a national database. If you receive an error saying that your account is not recognized, it could be for one of a few reasons:

The information was entered incorrectly

You’re attempting to use a small bank or credit union whose information is not in the database

You’re attempting to use a pre-paid card or other alternative banking method.

If you are unable to update your direct deposit information in the app, you can also do so by emailing your information to [email protected]

You will need to provide one of the following in your email:

A voided check (must have your name pre-printed on the check).

A typed direct deposit form from your bank (cannot be handwritten).

A letter of account holding from your bank (cannot be handwritten). Must be on bank letterhead, and include the account holder's name, account number, and routing number, be stamped by the branch you visited, and include a contact name and number of the associate that assisted you.

A screenshot of your online banking information including the routing, account number and account holder names. Transaction history can be blurred from this screenshot.

Note to Prepaid Card Users: We cannot accept Prepaid debit cards that are not ACH compatible. If you elect to use a prepaid debit card, you must provide a voided check or direct deposit form associated with your prepaid card. Please email this information to [email protected].

If your earnings are currently subject to garnishment, you will not be eligible for the Instant Cash Out feature until the garnishment is satisfied. In this instance, the feature will not appear as an option in your Grubhub for Drivers app.

Any funds not cashed out using the Instant Cash Out feature by 11:59pm (CST) on Mondays will be sent through the usual pay process.

It is your responsibility to retain a copy of your summaries throughout the year.

If your driver account is active, you can see the last 8 summaries in the Grubhub for Drivers app.

Please Note - you may be able to find this information in your bank statements by searching for the word Grubhub or Grub.

Please reach out to your local tax professional as they can best advise you, Grubhub is unable to provide any advice on tax filings.

Generally, the IRS taxes all income whether or not a 1099-MISC was received. It is your responsibility to properly calculate and remit your taxes.

If you choose not to or are unable to use the Instant Cash Out feature, payments are sent on Thursdays via direct deposit.

Payments reflect the amount you earned as a delivery partner with Grubhub but have not yet cashed out using the Instant Cash Out feature from Monday through Sunday of the previous week.

It can take 3-5 days for some banks to process the payment. If you have not received your payment by the following Monday, please reach out to [email protected].

Please note: For more information, you can review your payment terms in the Grubhub for Drivers app. Simply tap Help then Payments.

You have approximately 15 minutes to accept or decline the offer before it is sent to a different driver.

Nope! Rejecting a future offer will not impact your acceptance rate or program level!

However, catering orders may be offered to drivers in real time, just like all other offers. Rejecting these offers will impact your acceptance rate the same as any other offer.

Click here to learn more about Program Levels.

Keep going!

If you have a catering order pre-scheduled, you will not receive any other offers starting 45 minutes before the scheduled pickup time. This should give you time to complete your previous order and get to the restaurant regardless of your location.

No.

However, since catering orders are generally scheduled in advance, they will first be offered to Catering eligible drivers who are scheduled on a block.

Use the following tutorials to reset your password in the Grubhub For Drivers App on the device of your choice.

Another option to reset your password is our website, as you do as a diner.

If you used the same email address in your Grubhub for Drivers App as your Grubhub Diner account, your passwords will also be the same

If you are reading this through the Grubhub for Drivers app, copy and paste this site link directly into your browser. If you click the link directly in the app you'll have to close the window to get back into the app.

Site Link: https://www.grubhub.com/account

Please note:

Only verified delivery partners have access to the Grubhub for Driver’s App.

If you are not yet a Delivery Partner, you can apply by clicking the blue button at the top of the page that says Apply to Drive. If you're using a mobile device, you can apply by clicking on the three lines in the upper right hand corner.

If you recently applied, make sure that you’ve been verified to partner with Grubhub

If your region offers local bag pickup, you won’t receive the pin until after you get your bags

If you are a verified partner but it has been a while since you last made a delivery, your account may be inactive. If so, you may receive an error message when trying to request a confirmation code to reset your password.

Apple Devices

Android DevicesTM

Note: The following steps (2 - 5) are the same for iPhone and Android

Apple, the Apple logo, iPhone, and iPad are trademarks ofApple Inc., registered in the U.S. and other countries and regions.App Storeis a service mark ofApple Inc.

Google Play and the Google Play logo are trademarks of Google LLC. Android is a trademark of Google LLC.

Throughout a delivery you'll tap a series of buttons in the Grubhub for Drivers app to signal to the restaurant, diner, and Grubhub what stage the order is in. This helps to ensure a smooth and seamless experience for you, the diner, and the restaurant.

Why is it important to tap these buttons at the appropriate time?

Tap them too soon and the diner will wonder why their food says delivered but they don't have it yet.

Tap it too late and the diner may not answer the door because the only thing they're expecting is a food delivery but their app says the food is still at the restaurant.

Both of these cases would be a poor experience for the diner which may lead to a lower tip for the driver on their future orders. And that driver could be you!

Experienced drivers have shared some of their best tips below:

Place the order under the diner’s name

When picking up food, look for a general pickup area, not a Grubhub pickup spot

If there is no dedicated pickup area, walk up to the counter or hostess stand and ask where to pickup call ahead food

Let the restaurant know that you’re picking up an order for [diner’s name]

If ordering at the restaurant itself, still place the order under the diner's name

Please NotePlace and Pay orders are only available in certain markets. If your market does not have place and pay orders, you do not need the Grubhub Driver Card. To find out if your market is actively supporting Place and Pay orders, please reach out directly to your Driver Specialist.

Delivery partners who received $600 or more from Grubhub between Jan 1 - Dec 31 the previous year.

Please note that this is based on the date payment was issued to you, NOT the date the order was placed or fulfilled. An order placed at year-end but not paid to you until the following calendar year will be reflected on the next year's 1099-MISC.

Example: If you made a $10 delivery on Dec 31 but you don’t receive payment until Jan 2, that payment will appear on next year’s 1099-MISC form.

If you notice suspicious or unauthorized account activity, please contact us immediately by selecting Help from the menu within the Grubhub for Drivers app, then select Technology problems.

All bikers in the Great New York City area are required by NYC's Department of Transportation (DOT) to complete a brief safety course.

Please use the links below to review the PDF provided by NYC’s DOT.

English

Spanish (espaol)

Chinese ()

New York law requires you to have the following while completing a delivery using a bike:

Reflective vest

Helmet

Headlight

Bell

A laminated card with your unique three-digit ID number to carry with you while you perform your delivery service

A plate bearing your unique three-digit ID number for the rear of your bicycle

Please Note: As an independent contractor and business owner it is your responsibility to always comply with NYC’s Department of Transportation regulations. Ignoring or violating these policies may result in a fine from City authorities. As an independent contractor, you are responsible for all fines incurred during your work as a delivery partner.

In order to partner with Grubhub, you will also need an insulated Delivery bag.

Please Note: the bag you use is up to you and does not need to be Grubhub branded.

To be a well prepared biker in New York City, we suggest following the “Hit the Road” checklist before each block.

Best practices

Before each block:

Double check the time for your scheduled block

Be within the delivery boundaries of your area

Set status to "Taking Offers" in the Grubhub for Drivers app

Gear needed to hit the road

New York law requires you to have the following while completing a delivery using a bike:

Reflective vest

Helmet

Headlight

Bell

A laminated card with your unique three-digit ID number to carry with you while you perform your delivery service

A plate bearing your unique three-digit ID number for the rear of your bicycle

Please Note: As an independent contractor and business owner it is your responsibility to always comply with NYC’s Department of Transportation regulations. Ignoring or violating these policies may result in a fine from City authorities. As an independent contractor, you are responsible for all fines incurred during your work as a delivery partner.

In order to partner with Grubhub, you will also need an insulated Delivery bag.

You may use your own delivery bag

Grubhub may provide one Grubhub-branded delivery bag to you upon request

If you would like, you can also purchase an insulated delivery biker backpack, either from Grubhub or any other source

Please Note: the bag you use is up to you and does not need to be Grubhub branded

Pro Tip

Delivery partners have found the below gear to help ensure the smooth transportation of orders by bikers

Bike rack

Bungee cords

Bike lock

Mobile phone charger

Phone mount

Please Note:These materials are not required, but may help when delivering orders that contain large boxes, such as pizza boxes, and drinks.

The Grubhub Driver Card is a tool for Drivers to be able to accept and pay for Place & Payorders.

These cards arrive in the mail, are activated by the driver directly in the Grubhub for Drivers app, and are used to pay for orders which have a "Order, Pay, and Deliver" banner at the top of the offer.

You shouldneverpay for any Grubhub order that you have accepted for delivery with any form of payment other than the Grubhub Driver Card. Drivers will not be reimbursed by Grubhub for any other form of payment.

Please NotePlace and Pay orders are only available in certain markets. If your market does not have place and pay orders, you do not need the Grubhub Driver Card. To find out if your market is actively supporting Place and Pay orders, please reach out directly to your Driver Specialist.

Your access to pick up blocks is determined by your Driver Recognition Program Level.

Your program level is updated every Monday based on your delivery stats over the last 30 days.

Click here to learn more about Program Levels

You will always be able to view the day and time of your upcoming block release by tapping into Program Level within the Grubhub for Drivers app.

A few things to remember about scheduling blocks:

When you schedule a block, you’re claiming that block for yourself so be sure to only pick up blocks you know you can work.

If you realize you’re unable to work a block that you’ve scheduled, drop it as soon as possible to allow other drivers in your market to pick it up. When you wait until the last minute to edit or drop your block, you take earning opportunities away from your fellow drivers.

If you regularly drop blocks within 72 hours of your block start time, we may restrict your access to scheduling.

Watch this video to see how to access your program level in the Grubhub for Drivers app.

In order to mark that you’ve picked up the order, you will first need to use the order items check-list to verify that you have all of the items.

Scheduling blocks allows you to create a flexible schedule to earn when you want without interrupting life. They also give you the opportunity to receive more orders and potentially higher earnings!

A few things to remember about scheduling blocks:

When you schedule a block, you’re claiming that block for yourself so be sure to only pick up blocks you know you can work.

If you realize you’re unable to work a block that you’ve scheduled, drop it as soon as possible to allow other drivers in your market to pick it up. When you wait until the last minute to edit or drop your block, you take earning opportunities away from your fellow drivers.

If you regularly drop blocks within 72 hours of your block start time, we may restrict your access to scheduling.

Orders that are neither accepted nor rejected within approximately 90 seconds of being sent will disappear from your screen and will count as a rejected offer.

If you do not intend on delivering an order after reviewing its details, make sure to hit the Reject button. This allows Grubhub to promptly offer the order to another driver.

Please note: rejections affect your acceptance rate, which is a part of determining your Program Level.

Yes! We suggest scheduling yourself for a block in the Grubhub for Drivers app!

This will help you set yourself up for success as a Driver by:

Getting first access to orders

Being one step closer to earning a guaranteed minimum (if available in your region and requirements met)

Starting to build your performance stats for your Program Level

You can see what time blocks are available to you in the app by navigating to the bottom of the Program Level of the App.

Yes! You can toggle on to deliver at any time that your market is open without a scheduled block.

Please note: Grubhub is committed to working with our Delivery Partners (that’s you) to create the best possible partnership. For this reason, we strive to avoid having too many drivers on the road in our markets by encouraging drivers to schedule blocks.

Yes!

As an independent contractor partnering with Grubhub, if you earned at least $600 while delivering with Grubhub, we’ll generate a 1099 form that you will receive at the beginning of the new year.

For questions specific to your Grubhub 1099 form, please email [email protected].

For all other tax questions, please consult a tax professional.

You will be paid Delivery Pay + 100\% of your tips for every order you deliver.

For more information, you can review your payment terms in the Grubhub for Drivers app. Simply tapHelp then Payments.

Below is a breakdown of information you may find in the payments section. Each market is different and may have more or less information than is shown here.

Instant Cash Out is a feature in the Grubhub for Drivers app that allows you to cash out your available earnings directly into your bank account whenever you want.

For security purposes, Instant Cash Out will not be available for 72 hours after your bank account information has been verified or updated.

If this change was not made by you, or you believe that an unauthorized person has accessed your account, immediately reset your password and update your banking information in the Grubhub for Drivers app.

Remember: Grubhub will never call or text a driver and ask you for your password, provide you with a new password without your request, or ask you to reset your password.

Below is a step-by-step tutorial on how to set up verified bank account through the Grubhub for Drivers app. You will need this in order to be eligible for the instant cash out feature.

If you run into any issues setting this up, please go to: https://driver-support.grubhub.com/hc/en-us/articles/360034561392-How-do-I-update-my-bank-information-for-direct-deposit- for more information.

Click here

Will this cost me anything?

Grubhub has a $0.50 fee for each Instant Cash Out transaction, but if you are using a Chase checking account Grubhub’s $0.50 fee will be waived.

If I switch my bank account to Chase (or any other bank) will that automatically update?

No. If you change your bank account, address, or phone number, you will need to manually update this yourself through the Grubhub for Drivers App.

for instructions on how to do this in the app.

How long will it take for funds that I have cashed out to appear in my bank account?

Instant Cash Out transactions generally show up in your account in moments, but can take up to three business days depending on your bank.

When are earnings eligible to be cashed out using the Instant Cash Out feature?

All delivery payments and tips are available 15 minutes after the delivery is completed

Grubhub Contribution (available in select markets) will be available the day after they are earned, generally around 12pm (Local Time)

Adjustment pay may take additional time to be eligible

For security purposes, Instant Cash Out will not be available for 72 hours after your bank account information has been verified or updated

If your earnings are currently subject to garnishment, you will not be eligible for the Instant Cash Out feature until the garnishment is satisfied. In this instance, the feature will not appear as an option in your Grubhub for Drivers app

How many times can I cash out using this feature?

You can cash out using the Instant Cash Out feature as many times as you would like, up to $500 a day.

Can I cash out a portion of my earnings?

When you use the instant pay transfer feature you must cash out all of your available earnings (up to $500)

What does it mean if the banner said that the cash out failed?

This means that we were unable to fully process your Instant Cash Out transaction due to a loss of internet connection. Please try again once you have reconnected to the network.

What happens if I don’t cash out using Instant Cash Out?

Any funds not cashed out using the Instant Cash Out feature by 11:59pm CST on Mondays will be sent through the usual pay process.

How do I know if the cash out was successful?

A banner will appear at the top of the screen and you will receive an email confirmation.