50
NPS
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Brand Page
GSW Advertising
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About GSW Advertising's Brand
Marketing and Advertising
Brand at a Glance
85%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
GSW Advertising NPS
GSW Advertising's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether GSW Advertising's customers would recommend using the product based on a scale of -100 to 100.
GSW Advertising Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
GSW Advertising NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -100 | Jan 2021 | -100 |
Apr 2021 0 | Apr 2021 | 0 |
Aug 2021 33 | Aug 2021 | 33 |
Aug 2022 50 | Aug 2022 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GSW Advertising Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of GSW Advertising users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GSW Advertising Product Quality
3.7/5
GSW Advertising has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock GSW Advertising's overall Product Quality score rated by its users and customers.
GSW Advertising Product Information
GSW Advertising’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.gsw-w.com
- Company Size
- 501-1,000 Employees
Industry
Tech
AdTech
Healthcare
GSW Advertising Pricing
GSW Advertising ROI & Value For Money
3.5/5
GSW Advertising has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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GSW Advertising Customer Satisfaction (CSAT)
GSW Advertising Customer Satisfaction (CSAT) Score
100 / 100
GSW Advertising has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
GSW Advertising Customer Service
3.5/5
GSW Advertising has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock GSW Advertising's overall Customer Service score rated by its users and customers.
About GSW Advertising's Customer Service
Address
1180 Avenue Of The Americas Ste 10, New York City, NY
Website
http://www.gsw-w.com
Phone Number
+1 (614) 848-4848
GSW Advertising as an Employer
Consumer vs. Employees
GSW Advertising scored a 50 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of GSW Advertising would recommend the brand to a friend. ENPS measures how likely GSW Advertising employees would recommend working at GSW Advertising to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
